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Back MarketReviews 1,554

3.0

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Back Market Reviews Summary

Back Market has a rating of 3 stars from 1,554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Back Market most frequently mention return label, credit card and third party. Back Market ranks 4th among Electronic Component sites.

service
1,048
value
1,081
shipping
1,077
returns
549
quality
1,052

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Florida
1 review
0 helpful votes
Follow Betty P.
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My granddaughter loves the tablet. We were so happy with it that I ordered another two tablets.
Thank you for your professionalism and honesty on how you operate.

Date of experience: December 14, 2021
Oregon
1 review
0 helpful votes
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IPad: Good Quality
December 15, 2021

I have purchased iPad as secondry device to phone. Got very good condition and very low price. I will recommend back market to buy used product to save money. I will definitely purchase in future.

Date of experience: December 13, 2021
Barbados
1 review
2 helpful votes
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Pristine condition
December 15, 2021

Was a bit skeptical at first, but my friends convinced me to make the purchase. The service from the team at Back Market is impressive and they communicate with you throughout the entire process until you have the product in hand, even still after you have your item. I'm extremely pleased with my purchase, for condition I chose excellent and that's what I got…pristine condition. The delivery was on time as well.

Date of experience: December 13, 2021
New Jersey
1 review
0 helpful votes
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I needed a phone so I shopped around and eBay usually has the best deals. But I had a problem with my eBay account because they let the robots take over there already, so I tried Backmarket because it was the only place with deals on devices that were competitive with eBay. On Newegg, Amazon, and anything else I could think of, same phone was as much as 3 and 4x the price at Backmarket. They had exactly the device I was looking for, at <25% what it cost new, and their fees as a platform are transparent and straightforward, no hidden bs like half the cost ends up being shipping. The seller shipped fast, like 2 days, and when I received it, it came with a note they clearly wrote for Amazon customers—so you're getting exactly the same sellers on Backmarket, at better prices, with quality assurance from both, and you don't have to buy Bezos another libidinal surrogate space program. Hey Backmarket, you definitely deserve this positive review, but don't get too big and corrupt and let machines make all the decisions and treat your buyers and sellers like consumer cattle, and I'll keep coming back!

Date of experience: December 13, 2021
Georgia
1 review
0 helpful votes
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Great!
December 15, 2021

All the products I have gotten from Backmarket have been great quality and great pricing. My go to for electronics now.

Date of experience: December 13, 2021
Texas
1 review
0 helpful votes
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Great experience
December 14, 2021

I ordered refurbished Apple AirPod Pros for my husband for Christmas. They worked great and were in great condition. No problems with the site or product.

Date of experience: December 12, 2021
Minnesota
1 review
0 helpful votes
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The best
December 14, 2021

Broke phone got a refurbished pixel 3a from Back Market for $100 which is less than a new screen. Terrific tracking and great follow up. Good warranty. Ecologically sound. This is a great company on so many levels.

Date of experience: December 12, 2021
Texas
1 review
0 helpful votes
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Back Market
December 14, 2021

This website is legit. Don't worry about trusting these guys. I ordered a new phone with them and I've been loving it. It was exactly as described and the price was competitive. I will definitely be buying from back market again!

Date of experience: December 12, 2021
Oregon
1 review
0 helpful votes
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I needed a cheap laptop. I found Back Market and started searching. I found a nice MacBook that I use pretty regularly now. The website has a nice look and is easy to maneuver. I found all the I formation I needed and was able to make a decision without many questions. The only questions I had were about how well it would work because it was a 2014 MacBook, nothing about the site itself. It arrived fast and with a few scratches. The buttons respond instantly, no noises are made, it opens nicely and stays open easily. It hold a fine charge, most likely to it being old though. Again, all around good website that I would recommend if you need cheap tech.

Date of experience: December 12, 2021
Colorado
1 review
0 helpful votes
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IPhone 11 Pro Max
December 14, 2021

I ordered my iPhone 11 Pro Max through BackMarket in good condition. When I received it, there was absolutely no scratches or dings! I ordered it on Black Friday this year and it shipped the same day! I would 100% order from them again!

Date of experience: December 12, 2021
Washington
1 review
0 helpful votes
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Happy camper
December 13, 2021

I bought a Samsung S10 and am very happy with it. I t was advertised in "good condition" and I couldn't find a scratch on it. Battery life is very good. Photos are nice. Everything work. Happy camper, here.

Date of experience: December 11, 2021
New Jersey
2 reviews
0 helpful votes
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EXCELLENT A++++ Seller! Very happy and satisfied with
My purchase.
Customer service is super- attentive and backmarket cares about the customers
They serve.
Great communication.
My iPad purchase was STELLAR in shape, condition and much better than the product description.
Overall I will return to Back Market for all of my technology purchases.
Highest Recommend! 1000 Stars.

Date of experience: December 11, 2021
Pennsylvania
1 review
0 helpful votes
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I bought a refurbished Galaxy S10 for 217 dollars. I opted for the 'good' condition instead of 'perfect' and I was apprehensive of the quality, but it was in near perfect condition except for a scratch that I really had to look for to find. The customer service is extremely responsive and sent me the missing charging adapter instantly at no extra cost.

Date of experience: December 10, 2021
Illinois
1 review
0 helpful votes
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I am happy with my phone
December 10, 2021

I used backmarket for the first time and was kind of nervous, but check out, delivery customer communications went smoothly. Shipping was fast, phone is in excellent condition.

Date of experience: December 10, 2021
Colorado
1 review
0 helpful votes
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Great value and service
December 10, 2021

My iPhone XR looks and works like a brand new phone. It has full battery and is in great condition. And the price was great! The communication from Backmarket was excellent. I knew exactly when it was going to arrive, and it arrived right on time. I would definitely buy from them again.

Date of experience: December 10, 2021
Ohio
1 review
0 helpful votes
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Great product
January 9, 2022

Works perfectly all around great would definitely recommend to anyone in the market price wasnt bad as well

Back Market attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 10, 2021
Virginia
1 review
0 helpful votes
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Fabulous.
December 10, 2021

I loved the ease of ordering. I found exactly what i wanted and got it fast. It arrived in perfect condition. I feel like I made new friends.
E-waste is beating out fast fashion as the fastest growing solid waste stream in the world.
So our idea is simple: buy refurbished, reduce waste, save Earth. And do a little dance.

Date of experience: December 10, 2021
Texas
1 review
0 helpful votes
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Overall rating 10
December 10, 2021

But only a 5 is here...
Website is super easy to surf...
Prices are super nice...
Shipping on my Mac Mini went without a hitch...
In fact...
I am gonna do it again

Date of experience: December 9, 2021
Georgia
1 review
0 helpful votes
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Thrilled
December 10, 2021

I honestly thought that this might have been too good to be true at first, but I was shocked to find that I actually did get a MacBook for under $300. I got one in fair condition that has some scuffs, but it works perfectly fine, and that's what counts. I was also shocked at how fast it was delivered, too. I'm not paying full price for electronics again, not when I can find a good deal on here.

Date of experience: December 9, 2021
Massachusetts
1 review
0 helpful votes
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Awesome business
December 8, 2021

Awesome business with and awesome objective. Bought a "Fair" iPad Pro 4th gen at a very good price and it came with minimal micro scratches and a few dents but 99% battery health! Put a cover on it and a tempered glass and it looks brand new!

Date of experience: December 8, 2021

From the business

Freeing the planet from electronic waste, leading the shift towards a circular economy, and building a global billion-dollar tech company are three solid reasons to wake up in the morning. Founded six years ago in Paris, Back Market is the world's first online marketplace dedicated to refurbished consumer electronics. Back Market connects the best sellers of refurbished consumer electronics with consumers looking for a more affordable, reliable, and environmentally-friendly alternative to buying new.


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