• BabiesRUs

2018 CUSTOMER CHOICE AWARD

BabiesRUs

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Overview

BabiesRUs has a rating of 3.8 stars from 92 reviews, indicating that most customers are generally satisfied with their purchases. BabiesRUs ranks 14th among Baby sites.

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
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What reviewers want you to know

Positive highlights

Critical highlights

  • You have to call customer service and the wait is excruciating.
  • Update 4/18/16 I was unfortunate enough to get their gift card recently.
  • I purchased two items from this store in the past month.
How would you rate BabiesRUs?
Top Positive Review

“Estelle was amazing!”

Madeline C.
10/13/23

Wanted to start a registry at the argyle location and Estelle was very helpful, taught my mom and I how to use the strollers and start my baby registry as a first time mom. Great customer service and loved her energy!

Top Critical Review

“Louisa is a horrible cashier! Super rude and disrespectful!”

Moira F.
12/17/23

Louisa is a horrible cashier! Super rude and disrespectful! Not going there again! Her tone and the way she deals with customers is unacceptable!

Reviews (92)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (7) gift card (3) items (20) order (13) baby shower (4)
Thumbnail of user karissaw
7 reviews
35 helpful votes
August 31st, 2015

The prices here are astronomical compared to Target, Walmart, or Amazon. They try offering a price match promotion, but good luck finding the products here in any other store. (SO basically you will never get these items for any less). I made a registry here YEARS ago not knowing how expensive they truly were & what a hassle they gave me about completing it and cancelling it. They would either call me or email me daily about it & being pregnant, I especially was annoyed. Their products are cute, but not what I am willing to pay.

Thumbnail of user chloef4
2 reviews
17 helpful votes
April 10th, 2015

I created a registry for my baby who was born in September, and didn't get everything on my list. One of the items on my list was a diaper bag, which I obviously felt the need to purchase for myself. Upon purchasing this diaper bag through my account (apparently a registry isn't the same as a regular account?) I paid $50 for it and had it shipped. I never got an email with my information, I never got my package, but I did get charged and they are unable to look me up to ship a new one to me or refund my money. Absolutely ridiculous.

Thumbnail of user dannyb46
3 reviews
12 helpful votes
August 16th, 2015

A lot of confusion and even though products are organized, I have to say I have the feeling of being at WallMart.
Don't like that feeling of uncontrollable confusion.
Not to say the lines at the registers.

17 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

We have several channels for customers to get all the latest information: Twitter:@Toysrus: www.twitter.com/Toysrus YouTube: Toysrusonline: www.youtube.com/toysrusonline Pinterest:@Toysrus: www.pinterest.com/toysrus Toys? R? ۝Us Facebook Terms...

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