From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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I was disappointed with my order. The fabrics used are of very poor quality
And unlike the clothing advertised.
I do not feel like being forced to write a review thanks anyway
I ordered a small Halloween hooded long sleeve shirt. The colors weren't half as vibrant as the picture. It was so small that it fit my neighbors grandchild who is 10 so I gave it to him because I contacted them for a refund and a little over a week later they offered me $7 refund to keep the product. I replied to the email saying no thank you but it is way too small and I honestly don't like the material. I have given them two weeks to respond with no reply. I will never buy from this company again. Bad customer service and in my opinion not a good product. I don't like polyester clothing.
Unfortunately, I need to return my items (one didn't quite fit right and other two were either ordered incorrectly (size-wise) by me or sent incorrectly. Either way, I need to return. I think I am on email 5 or 6 regarding getting needed return information. They are very polite emails but frustrating as I just want the needed information to return but keep getting passed to the next email (only 1 a day so this has been going on a week now) as they desperately try to get me to just keep the items. This process is making me not want to ever order again, but I remain hopeful as I still await my next email as I still don't have needed return information.
Things are very clear and prices are very reasonable, an awful lot to choose from, I'll be back
Relatively easy, simple process to navigate, thank you for your service
Not easy to navigate through the process when starting
I often hesitate to order clothes on line but the sizes were as I hoped. Fabrics were reasonable qulaity. Good value!
Communication was good, quick response when I had a query
It was very easy to order the item, but it doesn't fit well.
I'm sorry. I haven't received this order yet! I ordered it and it was out of stock, so I reordered it! Please send my order. Thanks, Cherry Nelson
Everything was as described on the website. Tops run a little big so consider when picking something by the design. I need to exchange one thing for a small size.
Ordering was easy. I was looking forward to getting this jacket. It looks so cheap- probably won't even wear it.
I love all of the items I ordered, but the sleeves were far to tight for my arms. Someone who needs a 3x and 4x certainly has larger than normal upper arms as well. Not sure how I am to go about returning my purchases, as there was no shipping paper in the package.
The printed design looked OK but the material was much lighter than expected. It could be work as an exercise tee rather than a sweatshirt.
Delivery was through a third party and was later than I expected
Very good communication. Package arrived in a timely manner l.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members