AVS4YOU

I have used AVS4YOU for 6 years and have been very happy using the VideoEditor particularly. The programme could be slightly more intuitive - for instance I use the multi-trim facility a lot but when you first use it, it is difficult to find its location - now resolved. This week I had a problem with audio synch for edited videos and their support team provided me with advice and a resolution within 5 hours - great support - thanks. Angus.

My pc crashed. I have had to install 3 different hard drives to get it up and running again. I have used AVS for the past 5+ years and loved it. I reinstalled all my programs and AVS will not activate, saying I have installed in on multiple pcs. I have gone to support and all they do is send me my license again. That is NOT what I need.

Great product, lousy customer service

I've been using the AVS4You media suite for almost 5 years and have had several frustrations over the course of time. On every occasion, I received quick responses from the AVS4You support team. There were a few times that it took multiple messages to resolve the issue, but I was able to resolve every one of them. The last one I had was due to a change in the registry on my PC and rolling back the computer to an earlier date resolved the issue. Always remember that the more information you can share with the support team, the easier it is for them to help you troubleshoot. AVS4You continues to be the most user friendly audio/video editing suite I've ever used.

AVS has the best CUSTOMER SUPPORT I have found anywhere. I am most impressed. AVS Video Converter is an excellent product, but for a technical idiot like me, at first it seemed complex and daunting. I didn't really understand how to navigate my way through it and my system of trial and error meant I made a few wrong choices.
Then I contacted CUSTOMER SERVICE and all my problems were solved. They were superb. They understood my problem and solved it at once. They answered directly the questions I asked in simple, everyday language that I could understand and now I can use this excellent product to maximum effect.
They are a model of what customer support should be - but often isn't. Do not hesitate to contact them. Top Marks.
Rob (UK)

The first time I had to contact AVS Support was 3 years ago. All the information in my computer was lost. I had to recover my license key and the support team was amazingly efficient. Three days ago, my AVS Sound Editor was not working. I wrote AVS4YOU Support staff and they sent me an email with instructions and suggestion. You guys are awesome, I was able to follow the instructions and solve the problem. Thank you.
P.S. Thanks, Carl (AVS4YOU support team)

I have used AVS4YOU Software for a number of years now and can't fault it. I have just bought a new all in one pc with win 10, and after installing my software back in, i noticed that some of the interfaces were so small that you could hardly use them. I contacted AVS4YOU Support and the reply was very fast, and with their help the problem was solved immediately. Great software and great service, you will not regret using this software company.

I had purchased the unlimited plan a few years back and had used my old email address. When I moved, I didn't update my email address with AVS software on my laptop because the software worked so well that I didn't think about it. Anyway fast forward 3 years and my laptop needed to be replaced... Problem - I no longer had access to my old email. So I couldn't activate my software on my new laptop. I contacted the company and explained the situation and the next day, I received an email to my new email address with detailed instructions on activation, which worked perfectly. Thank you, I would give you 6 stars, but 5 is as high as it goes.

I want to tell you what a great product the AVS Video editor is; I have used many of the other editors out there, and AVS is the best---at least for me. I like the light background, it is much easier to see what you are doing, I'm happy you have added the ability to separate the audio track from the video (a great improvement) and, I appreciate how good you are at responding to questions. None of the other companies have as good support response as you. You are A-One!

I bought the unlimited licence a number of years ago (5+) but now on purchasing a new computer I have found out that the licence cannot be transferred so will have to purchase a new licence. This is misleading at best, a scam at worst.

I note that the current FAQ has the below statement, I couldnt comment on what it said 5 years ago, but I don't remember said restriction. The below applies even if your old computer is junked.

"As AVS4YOU software is licensed on a per-computer basis, you will need to purchase a separate UNLIMITED or 1-YEAR license for every new computer."

I purchased the full subscription to AVS4YOU several years ago and never regretted it. There is a powerful program to accomplish almost everything I want to do when editing my movies. It is one of the best value for money purchases I have ever made. The ability to download the latest updates, at no additional cost, as the programs are developed is remarkable. I have turned to AVS4YOU for support on many occasions and always received helpful information and advice within a day of posting my question. I highly recommend AVS4YOU if you are looking for a one stop shop for all your media file editing tools.
Thanks AVS4YOU, James Pearce, UK.