AutoLoss

Fist car accident ever, 2023 vehicle with less than 200 miles - I was at a stop sign, likely $15k or more damage. Ugly!
Should be open and shut claim - Monica said to wait for the itemized repair order then call back - I asked about what the process is - she hung up on me. Where on this Earth are the manners, at least say good bye before hanging up. Needless to say, I have zero interest in doing business with this company.

Monica handled the insurance claims adjuster so I wouldn't have to. Plus, she helped get me more than they were going to give me for my car.

Monica & Autoloss are a complete fraud…they will NOT be able to get you any better offer than what the insurance company offers you. They are VERY quick to take your money offering a money back guarantee but after making 5 separate attempts to increase my settlement from her recommendations I was left with the very first dollar amount they offered initially. Minus of course her fee for doing absolutely NOTHING. They then never returned my calls. STAY AWAY, you are wasting your money!

I was Leary to work with an internet company but with a money back guarantee I could not lose. State Farm ended up doubling my offer and I got a check in 1 month. Very easy to do and they are bbb members

First reached out to Autoloss on August 2022. They respond in 2 business days minimum so pretty bad at communication. As stated in their website, if the diminished value case is not closed in my favor I'm guaranteed a refund. I requested a refund on 10/19/2022 and it is already 1/12/2023 and still didn't get my refund back. It seems like they're dragging the situation so that I'll eventually forget about my refund by telling me "it'll take 30 business days for our CPA to send you a physical check" or like "The check should've already arrived" but nothing arrived as of now. If you're looking to get diminished value help, please avoid Autoloss and Monica. Short summary: - bad at communication - not acting through their promises as a business - full of lies - big waste of time, mental health, and communication

Monica and her team are the nicest to sell you on the first call. Then become savage monsters afterwards. They're using templates that don't work. Their methods are outdated and they make you repeat the same steps even though the insurance company denied the demand for payment on diminished value. She couldn't get Us a dollar after months of trying and then says thr money back guarantee doesn't apply lol. She won't respond to emails in a timely fashion, her emails are short and unprofessional. And again doesn't even honor her own claim of 100 percent guarantee if it doesn't work you get your money back. She'll start adding more steps to prolong it and won't do them herself she'll say you have to do it. She's a real criminal and thief.! Beware she has no idea what she's doing and she's as rude as they come.

We had a tricky situation with an out-of-state claim and an insurance company that changed their adjustors in the middle of this three month ordeal. Monica and the team were very quick with the initial appraisal. In the end, I grew tired of the other adjustor company; they have nothing but time, and wearing you out is their job and they get paid by the hour. Monica helped to get us almost $3,000 more than their initial offer, so good job.

Jeff W

I contacted them about my new vehicle that got rear ended. When we first started communicating she was more than willing to explain the process and how it worked. Although she was pushy for an answer if I wanted to do the claim threw them she was very professional and friendly. I didn't have my card on me so I had to call back. When she answered I asked her a couple questions and she pretty much just repeated what she said in the first phone call. She asked for my card number, and I gave it to her and said she was gonna send me a receipt in 2 minutes, I started to say something and she told me okay that's all I need for now I'll give you a call back when I need anything else and before I could get a word out she said okay bye and hung up the phone. Saw I'm a single mom. And money is tight. And she knew I had a baby cause she heard her in the background and mentioned she could hear her. I feel like I've been scammed and taken advantage of. My views may change, but as a first impression I'm completely stumped. With ongoing issues with the wreck I was in, my stress is already at its maximum. I truly hope my stress isn't thinking for me and everything works out in the end.

Monica prepared a timely letter regarding DV for around $6500. After that, there was basically no assistance even to answer questions about negotiating with a company that would not negotiate. I ended up with $1000 but only because I was a nuisance. In retrospect, I wasted my money and no refund has been received.

I just googled and found them on line so was t sure if it was legit but I took the risk bc it was a money back guarantee if I did not receive more than I was offer before. I was offered $1,300 the insurance company told me they would not offer me more. But the letter Monica wrote me up miraculously made them change their offer to $2,500 so I'm very happy with the out come!

This company cannot help you with a diminished value claim. When I spoke with the owner about their services she verbally told me that her company guaranteed they could get a diminished value claim or they would refund their fee. When it came down to it, the claim was declined, and she pointed to a carefully cloaked clause in their contract that got them out of honoring their money back guarantee. SAVE YOUR MONEY. Work directly with the insurance company. AutoLoss does not provide value or honor their word.

After reading the reviews for auto loss I was excited to use them for 2 back to back accidents I had. Monica was not very response. Her emails when she did respond did not make sense. I finally called office one day to make sense of what I needed and a new secretary apologized for lack of communication. She stated Monica was swamped with work and the long time assistant was no longer working there. I told her I completely understood and that lack of communication made sense. Then a few days later Monica sends me an email with ugliness about me talking to the secretary instead of apologizing for her lack of professionalism. I tried explaining what happened she became defensive and immediately offered a complaint number. She escalated a situation that her secretary had actually already rectified in simply being honest about work load. I realize others have given good reviews and I truly hoped for the same thing with an already stressful situation but unfortunately my case was completely different. Any time I asked a question it would take at least a week to get a response and my questions were answered by Monica sending me the initial pdf with the questions and process, not very helpful nor personalized as my questions were outside the norm. I specifically asked if both my accidents would be addressed and how that would work and she said yes, by the end she said it was separate. Was truly stressful and confusing and worse then corresponding with an automated system and not an actual person. Several times as I continued to try to get help she would ask me the same questions, this happened about 4 times with several things which made me wonder if she even had a file for me or records of anything if halfway through the process she's asking me again for copies of repairs and things I sent from the start. Towards what I thought was the end she responded to some of my questions by asking me what state I'm in when she had my repair information and other pertinent information already. I tried in the end sending Monica a last attempt email and explaining I simply wanted some questions answers and that there was a disconnect somewhere but that I would love to finish process out, instead of a good attitude and an apology or to offer to help me, she was rude. I was never rude or demanding, I simply wanted to understand the process with dealing with 2 accidents 2 months from each other. This was all new to me so I really didn't understand process which is why you hire an expert but when the expert doesn't want to help it's tough. Hope others don't have the experience I had.

I just got done dealing with Monica at Autoloss in Portland. I initially contacted her in mid June after my 01 Tundra was stolen and totaled and after getting ridiculous offers from the insurance company to settle.
Although this took a while to settle and we had to get an umpire involved, I did manage to get what my truck was worth after all. One word of advice, these things take time and the insurance delay tactics are at play so lot of patience is required.
Sad I had to go through this but Monica@ Autoloss team made it bearable.

Monica and her staff were available to answer questions. All needs were met within a short period of time!

I paid Autoloss $350, to provide diminished value quote, after an accident with significant damaged. BE AWARE, they will ONLY provide a quote, (without any proof or supporting information). YOU will be required to provide all supporting information to back-up THEIR quote: dealer appraisals (if you can even get 1), pay for additional carfax reports, etc.
This company also falsely claims to have "numerous full-time staff". Monica Fisher (owner) is the ONLY employee. Don't dare call her for any information or clarification. Called for the first time to clarify her email; she was literally yelling and interrupted any question I tried asking, for taking 5 mins of her time. This woman is insane.

Don't waste your time with Autoloss. They give the impression that you will get a huge settlement and a lot out of them-until you pay them. After that, I'm pretty sure their policy is to give you the absolute minimum amount of their time as possible-if you get a full 20 minutes out of them, you're probably way above average. Claimed my DV was $7000 and I should get 80-90% of that. But using Autoloss DV manual and correspondence they provide, resulted in an offer no better than $750. And this was over the course of at least 3 months. Of course, Autoloss heavily implies that I'm doing something wrong with Their process - it absolutely isn't anything wrong with their method. Yeah, right! It isn't like they take the time to even remember who you are when you talk to or email them. All you get it very generic responses that really just prolong the frustrating process to get you a tiny offer, that the insurance company hopes will be enough to make you go away. The letters they give you to send to the insurance company are full of errors and contain the details from the last customer - it is absolutely on you to edit & fix these things. Autoloss provides zero communication with the Insurance company. That is all on you and you will absolutely work harder on it than Autoloss will. I have no idea how they have even a single positive review and I wish I would have paid more attention to the the negative reviews before I decided to use their services. Absolutely pursue a DV claim on your car. Just use a company that has Zero negative reviews. They are out there.

Initially Monica gave around 4000$ estimate for brand new BMW Diminished Value. Other company with whom I went last time for my other vehicle gave around 1300$ for same BMW and they charge 100$. Last time for other car company estimate Geico paid 100%, Since brand new BMW thought more diminished value should be paid so went AutoLoss/Monica. Before payment also asked Monica looks estimate is high how much will I get? Monica said we handle thousands of these type of cases around 80% will be paid by insurance. After paid with credit card response was not great and finally made to settle below 1000$ else it will be 275$ loss to pay her, which is below 30%. Her fee itself 275$, I got around 700$, what a waste of time with her. Heard from others also that she gives higher estimate initially to attract people it won't work out. Monica won't answer calls, they behave differently once you pay. Be careful while going with them, they come up with high value to attract people but realty is different no proper support documentation. Earlier I went with other company got 100% of their estimated value. Just because it is not even 6 month old BMW tried AutoLoss. She charges more, customer service was very bad. She talks harsh and won't listen. Very upset with this company writing review to save others from them.

Autoloss is the best. I received an extra $5000 due to their report and Monicas negotations skills. My neighbor told me hire them and for $350 you cant beat it. Autoloss did most everything and I am so glad I found them. An honest company finally. Farmers was only going to give me $500 and they acted like I should be grateful. Autoloss had been in business over 20 years so I was safe to know they would not run off with my money.

Don't believe these people. They are fraudsters to rob the money and do nothing to get the claim amount.
Most of the good reviews here are cookedup stories.
Stay away!
I paid 250$ but in return i got only 10% of the claim amount they assured, which I would have got byself

This business advertises itself as an auto-diminished value appraisal business, when I approach this business, I asked the owner about the business process. She told me she would need to see the repair report, and based on the report she would come up with the appraisal on diminished value. I asked her how she would use the repair report? Would she ever sell it to anyone else? She said it was client privacy, she would not sell it to anyone. And she would only charge $250-$350 for the report

However when she called me in the afternoon, she did not mention any diminished value report, instead, she said she would send these reports to a string of places, with her inflated overwhelmingly ridiculous number on original value and loss value. I felt I run into a snake oil salesman. I asked her why she violated the trust and broke the commitment of not selling data to anyone. She said she's making a living on it. What a SCAM! Avoid this business at any cost!

Don't be sucked in by there claims and being polite. They are there to get your money only.
There generic forms sent to the insurance company are worthless and scare no one.
You have to do the negotiation your self or spend the money on an attorney
Not some one with out a voice.
The 250.00 spent only added to my diminished value loss.
BE WARNED.

I contacted Monica and Autoloss after my attorney had told me that I had a case. After speaking to Monica in person, I received my report within 24 hours. The appraisal was professionally written, detailed and well researched with comps from my own area. Within three weeks I received a check for the full amount. Thank you Monica! I heartily recommend this business to anyone looking to be made whole!

I spent many months trying to resolve a case painfully and the strategy the Autoloss team uses is to throw as much spaghetti on the wall as they can and seeing what sticks. Their figures and calculations for damage incurred changes every time, and the team is generally incompetent. If you bring this issue up to them, it won't help either as they immediately get defensive and deny any wrongdoing. Their responses also take days to arrive. Please save your money and go elsewhere. My friend had a similar case that he fought himself and he got more money than I did, without factoring in the fee I paid this incompetent team. Do not recommend in the slightest.