Audi Canada

Audi Canada - don't waste your time trying to contact. I brought an issue to Audi Canada and was told it needed to be handled by a supervisor and it would take 1-3 business days to hear back from them. After 4 weeks and 6-7 follow ups, I keep getting the run around. When you ask to speak to the supervisor, you are told they will call you back, which never happens. All I can say is Audi Canada should be shutdown as it's doing nothing to keep existing customers happy.

Had an issue with my dealership, so I escalated to Audi Canada, it has been 4 weeks and nobody called me yet with a resolution. I've called numerous times every week, asking to talk to a supervisor and I keep being told that they will call me back but they never do. I feel like they are playing chicken with me. I would never recommend this brand to anyone. There is nothing premium about this brand, worst customer service ever. I'd take my business somewhere else if I were you.

Clutch on a 2016 Audi A5 fails after driving 13,000 from purchase at 36,000 km in 2019.
Audi won't cover it - 5,000.00
Clutch again fails after driving an additional 40,000. Audi wants to charge 6,600.00. December 2021.
Forced to bring the car to Mr Transmission and repaired for 3800. 00.
Audi refuses to acknowledge any responsibility.
Stay away from Audi. They are negligent, irresponsible, and unaccountable for their cars, and repairs.

Very disappointed by the service we have received as a result of reaching out to Audi Canada. Our 2018 Audi e-trim with only roughly 60,000 KMS had the timing bolt compartment bolts shear off into the timing belt. Even though we are well within the 80,000 kms warranty threshold, we have received no clear response after reaching out several times to try and speak to a supervisor.

I have only had terrible experiences with Audi Canada! As the previous owner of a 2019 Audi Q8, I was left on the side of the highway due to all of the electrical malfunctions on these vehicles. The problem persisted and was in and out of the dealership many times which led to my luxury car being out of service for weeks at a time! It was a known defect that Audi Canada knew about but tried to cover up! Regardless, they offered me an insulting credit which they never honoured! They are deceitful and the most disorganized company I have ever dealt with! BUYER BEWARE!

I put a deposit down for an q4-etron. At that time, Audi Canada reported to the dealer that the car was beings shipped from Germany to Canada. A few weeks later, it was reported received at the Halifax depot. But Audi Canada found a problem with the coolant pump for the battery and held the car there and said they would replace the part (that was the only good part). Since then, four weeks later, neither I nor the dealer have gotten an update from Audi Canada and there is no committed date or plan to fix the problem and not even a commitment to deliver it within this model year.
Audi clearly disrespects and does not value its customers and just believes we should be happy getting whatever we get whenever we get it!

2018 Audi A3 occasionally and without notice would fall out of gear at low speeds after the first year of ownership. I bought it new. I did bring the vehicle into Audi but no code to see. They told me to bring it back when it happens again but it would only last a few seconds and would go away on its own so bringing it back would yield the same response. After the warranty ran out and at about 99,000k! Got a code on my screen about transmission malfunction but I can still drive! So I...limped into the dealer! Needless to say, I received a $5000 bill for the repairs. NEVER AGAIN BUY AUDI. STAY AWAY. I would give ZERO stars if I could. They are unsympathetic and don't care that this failure was related to the earlier problem I reported. Stay away unless you have very deep pockets because you will need them!

In November of 2021 I contacted Audi regarding a warranty rust issue. The dealership had a local body shop repair. The repair lasted one year and paint flaked off. Audi and Body Shop would not warranty the work.

Purchased new 2022 progressive q5 battery goes dead every 2 weeks even with tender on it. Recall on badly built motor only have 3000km on it might have to replace. I would recommend buy a different brand as this has been goin on for 3 yrs with the q5s bad electronics is new normal

Sought remedy for lack of front license plate mounting capability on car purchased in a jurisdiction not requiring a front plate, using a home address where a front plate IS needed.

A few minutes of searching post-purchase and I confirm that this is a10+ year old problem across North America, with zero avenue to address other than ~$600 part and paying to fix this myself, on a new car >$100K. Ridiculous policy by Audi AG - and they are, of course, unreachable - and Audi Canada punts me back to dealers to address with zero ability/desire to provide consumer the ability to escalate the issue within Audi/Volkswagen. Dealers ready to sell me the extra parts/labour, including original selling dealer.

I have a 2013 Q7 that I recently had serviced in Kingston. I drove to Toronto and shorty after it developed a fluttering sound in the engine
I didn't want to drive back on the 401 until it was checked. I called Audi Vaughan and Markham
Their answer was to bring it in as leave it with them as it might take up to 72 hrs rto get it locked it by their mechanics!
This fit someone who needs to be back at work in Kingston in 48hrs
I called Audi Canada and got the ' I really sorry but there is nothing we can do ' response
Next time I Won't buy and Audi!
Would have got better service if I had a Lada

I bought a 2015 Audi q5 tdi brand new from Southgate Audi in edmonton, the car had 90 kms on the odometer. My first problem occurred at 5300 km, I have now had more then$******* of warranty work done that is just the cost of the big items not small ones, with no labour costs. I'm still having either engine light coming on, I'm bringing it in again because glow plug light flashing it also was doing this last month when I took it in. I have been to the dealership about 20 times now, I must say I have only ******* kms on the car. Last winter had to get it towed so I was without a vehicle for two weeks for that issue. This Audi which was $ ******* new has been the most unreliable vehicle I have ever owned. Audi Canada doesn't seem to care, I've got into the habit of calling and complaining now every time the engine light, or whatever the problem is this month occurs. Audi Canada doesn't care I believe whether customers are happy with their vehicles, it's a lemon yet no appeasement ever mentioned to make the customer happy. Every time it's 2 hours of my time going back and forth to dealership in edmonton, it's like the customers time is nothing

This review is about Audi Canada and dealers (in my case, Midtown and Queensway)
I purchased a 2010 demo S5 in 2019 and I have not had a consecutive 6 months or more without this lemon of a vehicle breaking down. From new transmission to all sorts of electronic fixes, the radio, buzzing sounds, catalytic converter, windows, clutch, coolant reservoir, etc. etc., the most incredibly annoying is that I am on my 7th (yes, SEVENTH) thermostat replacement - the first 5 by Audi and under warranty and the last 2 on my dime! When attempting to have them recall this part and or compensate me for 6 (and ongoing) failures of the same part, they basically told me they're not responsible.
Comically, one set of thermostat had to be replaced only days after Audi Midtown installed a new one.
This was my first and last Audi! Never Again!

I recently purchased a 2016 Q3. When it gets extremely cold -20 the power steering fails. I took it to an Audi dealership and was told that generation has that deficiency. The told me the steering rack needs to be replaced and gave me a work around.
When I reached out to Audi Canada about this safety issue they told me it was no longer under warranty and they would consider a loyalty voucher to purchase a new or used vehicle. Below is a bit of our correspondence.

As I stated in my first email I purchased this Audi Q3 2016 in Sept 2022. For this reason I never had an opportunity to have this power steering issue repaired under your NVLW. The previous owner obviously did not fix the power steering problem, why not is unbeknownst to me.

Your response to me "Should you wish, we would be able to review for possible Loyalty Voucher to assist with the purchase of a New or Used Audi vehicle" is an unprofessional/sarcastic reply considering I purchased this Q3 in September 2022. This experience is leading me to never consider another Audi product.

You state Audi is "committed to providing you with the highest level of service and we hope to continue doing so in the future". Well this is my first experience with Audi and do not feel this is ANY service never mind the highest level.

This power steering issue is safety concern and the fact Audi is not going to replace the steering rack, even though you are aware of the deficiency, is very disappointing.

Like others have stated don't ever expect a call back. Ask to talk to a supervisor and you will be told you will get a call back within 48hrs. That never happens. Customer service doesn't exist with these clowns. Nothing but excuses when you do finally get in touch with them. When you buy a brand new car north of $100,000 and have a rattle in the rear and the dealership wont fix it becasue they state " AUDI CANADA WILL NOT PAY FOR OUR TECHS TIME" to fix any squeaks and rattles. Rattle happened after the first time they put it up on the hoist. The car was 7 months old at the time and have been trying to have them fix this for almost 12 months now. Owned 5 Audis in the last 16 years and this will be the last. Paid an independent shop to fix the issue and Audi will not reimburse me for the repair as it wasn't done at the dealer.

Today I visited Durham Audi to test drive a Q8 with the intention of purchasing this vehicle only to discover the vehicle is being used by a manager who left the vehicle in a deplorable condition. To be specific, there were two car seats, his or her personal belongings mud and list goes on. The sales rep "STEVE" who presented the car to me is also complicit in this irresponsible delivery of customer service as he didn't even think enough of me to present the car in a manner that is representing of what suppose to be a reputable company. Is it because I'm a young man of colour that I was treated so poorly. This is tragic and leaves much to be desired of Audi bearing in mind that I'm a loyal customer who already owns a Q5, and my wife a Q3. Disappointed!

They will never stand behind their product. And the supervisors at their customer service centers think they are the supreme leaders and their word is final. All i can say is i will never ever buy an Audi again and will never recommend anyone else to buy one. I have two Audi's and both had issues that Audi had cost due to their below par engineering and design and then not owning upto their faults. Unfortunately Canada really doesn't have consumer protection laws that can nab these big automakers. So the best you can do is to avoid them. Audi is likely the most horrific company when it comes to planned obselence. They want their units to crap out in 3rd of their expected lifetimes so people have to keep buying. Steer clear and tell your friends to stay away as well.

I have a Q3 with full service Package and brought it into Audi Boundary to check some idling issues, brake noise and radio preset problems. They kept the car for 3 weeks and eventually informed me the idling issues were something not covered under my Full Warranty Package, the brake squealing is just how it is with some Audi vehicles and the radio preset issue was Sirius's fault and nothing could be done. They did, however, want to charge me to decarb the valves so myidle problems would be solved. Well, on the invoice i was given after the work was done their own mechanic noted he had found and fixed the problem that had nothing to do with the decarbination. Seems they needed to find a reason to make some money after having my vehicle in the shop so long. I showed this to Audi Canada who did nothing but wait 2 months for Audi Boundary to respond that they had done their due diligence. That's it.Done. They did nothing but apologize. They blatantly ripped me off and I showed them the evidence and their crack customer service team did nothing about it. I think about it every time i'm driving around and i hear my brakes squeal over the sound of the radio I can't preset. Probably the worst service I've received ever in any realm. Avoid at all costs

I am absolutely disgusted with the customer ser I am absolutely disgusted with the customer service at audi. I will never ever purchase again. We have all the extra warranties and purchased extended. We are on our 2nd lease, our tire blew on the highway in the middle of nowhere, we got a spare put on by roadside assistance (which we waited 3 hours for because audi forgot to dispatch the first one) and they towed our car further away from our destination and the city we lived in, due to a policy stating "closest dealership), after hours and multiple phone calls begging it to take it home, we had to rent a car stop our trip and come back home until jt was done, once done, drive back 5 hours and spend the night. After all this, we were told we would have trip insurance, which we do and over 2000 later, was not only not covered- but It took months to get a supervisor to call me back. It is now jan 2021 - this happened sept 2020. No exceptions, even though we are loyal customers who have also referred in the past. Their policies are beyond archaic. For "luxury" they are not. I have had better services at acura and ford. I will never ever purchase again and I am disgusted.