Audi CanadaReviews 28

Garbage car with no warantee... I paid 60k for a faulty car and Audi Canada will not honour their warantee on their faulty engine...

Very disappointed by the service we have received as a result of reaching out to Audi Canada. Our 2018 Audi e-trim with only roughly 60,000 KMS had the timing bolt compartment bolts shear off into the timing belt. Even though we are well within the 80,000 kms warranty threshold, we have received no clear response after reaching out several times to try and speak to a supervisor.

Had an issue with my dealership, so I escalated to Audi Canada, it has been 4 weeks and nobody called me yet with a resolution. I've called numerous times every week, asking to talk to a supervisor and I keep being told that they will call me back but they never do. I feel like they are playing chicken with me. I would never recommend this brand to anyone. There is nothing premium about this brand, worst customer service ever. I'd take my business somewhere else if I were you.

Like others have stated don't ever expect a call back. Ask to talk to a supervisor and you will be told you will get a call back within 48hrs. That never happens. Customer service doesn't exist with these clowns. Nothing but excuses when you do finally get in touch with them. When you buy a brand new car north of $100,000 and have a rattle in the rear and the dealership wont fix it becasue they state " AUDI CANADA WILL NOT PAY FOR OUR TECHS TIME" to fix any squeaks and rattles. Rattle happened after the first time they put it up on the hoist. The car was 7 months old at the time and have been trying to have them fix this for almost 12 months now. Owned 5 Audis in the last 16 years and this will be the last. Paid an independent shop to fix the issue and Audi will not reimburse me for the repair as it wasn't done at the dealer.

I put a deposit down for an q4-etron. At that time, Audi Canada reported to the dealer that the car was beings shipped from Germany to Canada. A few weeks later, it was reported received at the Halifax depot. But Audi Canada found a problem with the coolant pump for the battery and held the car there and said they would replace the part (that was the only good part). Since then, four weeks later, neither I nor the dealer have gotten an update from Audi Canada and there is no committed date or plan to fix the problem and not even a commitment to deliver it within this model year.
Audi clearly disrespects and does not value its customers and just believes we should be happy getting whatever we get whenever we get it!

2018 Audi A3 occasionally and without notice would fall out of gear at low speeds after the first year of ownership. I bought it new. I did bring the vehicle into Audi but no code to see. They told me to bring it back when it happens again but it would only last a few seconds and would go away on its own so bringing it back would yield the same response. After the warranty ran out and at about 99,000k! Got a code on my screen about transmission malfunction but I can still drive! So I...limped into the dealer! Needless to say, I received a $5000 bill for the repairs. NEVER AGAIN BUY AUDI. STAY AWAY. I would give ZERO stars if I could. They are unsympathetic and don't care that this failure was related to the earlier problem I reported. Stay away unless you have very deep pockets because you will need them!

Sought remedy for lack of front license plate mounting capability on car purchased in a jurisdiction not requiring a front plate, using a home address where a front plate IS needed.

A few minutes of searching post-purchase and I confirm that this is a10+ year old problem across North America, with zero avenue to address other than ~$600 part and paying to fix this myself, on a new car >$100K. Ridiculous policy by Audi AG - and they are, of course, unreachable - and Audi Canada punts me back to dealers to address with zero ability/desire to provide consumer the ability to escalate the issue within Audi/Volkswagen. Dealers ready to sell me the extra parts/labour, including original selling dealer.

Purchased new 2022 progressive q5 battery goes dead every 2 weeks even with tender on it. Recall on badly built motor only have 3000km on it might have to replace. I would recommend buy a different brand as this has been goin on for 3 yrs with the q5s bad electronics is new normal

In November of 2021 I contacted Audi regarding a warranty rust issue. The dealership had a local body shop repair. The repair lasted one year and paint flaked off. Audi and Body Shop would not warranty the work.

I have a 2013 Q7 that I recently had serviced in Kingston. I drove to Toronto and shorty after it developed a fluttering sound in the engine
I didn't want to drive back on the 401 until it was checked. I called Audi Vaughan and Markham
Their answer was to bring it in as leave it with them as it might take up to 72 hrs rto get it locked it by their mechanics!
This fit someone who needs to be back at work in Kingston in 48hrs
I called Audi Canada and got the ' I really sorry but there is nothing we can do ' response
Next time I Won't buy and Audi!
Would have got better service if I had a Lada

I bought a 2015 Audi q5 tdi brand new from Southgate Audi in edmonton, the car had 90 kms on the odometer. My first problem occurred at 5300 km, I have now had more then$******* of warranty work done that is just the cost of the big items not small ones, with no labour costs. I'm still having either engine light coming on, I'm bringing it in again because glow plug light flashing it also was doing this last month when I took it in. I have been to the dealership about 20 times now, I must say I have only ******* kms on the car. Last winter had to get it towed so I was without a vehicle for two weeks for that issue. This Audi which was $ ******* new has been the most unreliable vehicle I have ever owned. Audi Canada doesn't seem to care, I've got into the habit of calling and complaining now every time the engine light, or whatever the problem is this month occurs. Audi Canada doesn't care I believe whether customers are happy with their vehicles, it's a lemon yet no appeasement ever mentioned to make the customer happy. Every time it's 2 hours of my time going back and forth to dealership in edmonton, it's like the customers time is nothing

I recently purchased a 2016 Q3. When it gets extremely cold -20 the power steering fails. I took it to an Audi dealership and was told that generation has that deficiency. The told me the steering rack needs to be replaced and gave me a work around.
When I reached out to Audi Canada about this safety issue they told me it was no longer under warranty and they would consider a loyalty voucher to purchase a new or used vehicle. Below is a bit of our correspondence.

As I stated in my first email I purchased this Audi Q3 2016 in Sept 2022. For this reason I never had an opportunity to have this power steering issue repaired under your NVLW. The previous owner obviously did not fix the power steering problem, why not is unbeknownst to me.

Your response to me "Should you wish, we would be able to review for possible Loyalty Voucher to assist with the purchase of a New or Used Audi vehicle" is an unprofessional/sarcastic reply considering I purchased this Q3 in September 2022. This experience is leading me to never consider another Audi product.

You state Audi is "committed to providing you with the highest level of service and we hope to continue doing so in the future". Well this is my first experience with Audi and do not feel this is ANY service never mind the highest level.

This power steering issue is safety concern and the fact Audi is not going to replace the steering rack, even though you are aware of the deficiency, is very disappointing.

Audi Canada - don't waste your time trying to contact. I brought an issue to Audi Canada and was told it needed to be handled by a supervisor and it would take 1-3 business days to hear back from them. After 4 weeks and 6-7 follow ups, I keep getting the run around. When you ask to speak to the supervisor, you are told they will call you back, which never happens. All I can say is Audi Canada should be shutdown as it's doing nothing to keep existing customers happy.

I have only had terrible experiences with Audi Canada! As the previous owner of a 2019 Audi Q8, I was left on the side of the highway due to all of the electrical malfunctions on these vehicles. The problem persisted and was in and out of the dealership many times which led to my luxury car being out of service for weeks at a time! It was a known defect that Audi Canada knew about but tried to cover up! Regardless, they offered me an insulting credit which they never honoured! They are deceitful and the most disorganized company I have ever dealt with! BUYER BEWARE!

I have a Q3 with full service Package and brought it into Audi Boundary to check some idling issues, brake noise and radio preset problems. They kept the car for 3 weeks and eventually informed me the idling issues were something not covered under my Full Warranty Package, the brake squealing is just how it is with some Audi vehicles and the radio preset issue was Sirius's fault and nothing could be done. They did, however, want to charge me to decarb the valves so myidle problems would be solved. Well, on the invoice i was given after the work was done their own mechanic noted he had found and fixed the problem that had nothing to do with the decarbination. Seems they needed to find a reason to make some money after having my vehicle in the shop so long. I showed this to Audi Canada who did nothing but wait 2 months for Audi Boundary to respond that they had done their due diligence. That's it.Done. They did nothing but apologize. They blatantly ripped me off and I showed them the evidence and their crack customer service team did nothing about it. I think about it every time i'm driving around and i hear my brakes squeal over the sound of the radio I can't preset. Probably the worst service I've received ever in any realm. Avoid at all costs

Alert all community members
Audi south gate dealership located at 1235 101 St SW, Edmonton, AB T6X 1A1
I bought a honda car from audi south in June and just after 8 weeks discovered they sold me the car with 1mm on rear brake pads AMVIC FAILED CAR told me by WHEATON HONDA WORKSHOP WHEN MY INDICATED B SERVICES JUST AFTER 8 OF I BOUGHT THE CAR. When I bought the car AUDI DEALERSHIP salesman TIM told me rare breaks are 4 mm. Wheaton honda said the rare calipers are seized and need to be replaced. The total cost of repair we $$ 2590. I was shocked to hear that... i went back to audi. Mr Rob took my car in the workshop, came back and asked to par $ 350 to replace right rare break pad... i told me both side break pads are done at the same time not only one side. He siad we need to order parts and come back after 3 days while i know you can order parts on phone anywhere in Edmonton and it can be delivered in an hour, actually he lied to me another tim. He never ordered any parts for me and repetitively he was saying Wheaton honda lied to you... this is the story the way was cheated and robbed at south gate Audi. I advise people not to deal with Southgate Audi at any cost, they will cheat you one or the other way. I have filed a complaint with AMVIC EDMONTON, waiting for their reply. But all this practice make me extremely sick and disappointed

Clutch on a 2016 Audi A5 fails after driving 13,000 from purchase at 36,000 km in 2019.
Audi won't cover it - 5,000.00
Clutch again fails after driving an additional 40,000. Audi wants to charge 6,600.00. December 2021.
Forced to bring the car to Mr Transmission and repaired for 3800. 00.
Audi refuses to acknowledge any responsibility.
Stay away from Audi. They are negligent, irresponsible, and unaccountable for their cars, and repairs.

Today I visited Durham Audi to test drive a Q8 with the intention of purchasing this vehicle only to discover the vehicle is being used by a manager who left the vehicle in a deplorable condition. To be specific, there were two car seats, his or her personal belongings mud and list goes on. The sales rep "STEVE" who presented the car to me is also complicit in this irresponsible delivery of customer service as he didn't even think enough of me to present the car in a manner that is representing of what suppose to be a reputable company. Is it because I'm a young man of colour that I was treated so poorly. This is tragic and leaves much to be desired of Audi bearing in mind that I'm a loyal customer who already owns a Q5, and my wife a Q3. Disappointed!