Assurance Wireless

The phone is used phone from the own of the phone and the number was his not mine.he send me threats message on the phone. He use all the data.they don't check neither at all.

I had a horrible battle with Assurance Wireless for over a year. Every time I applied they would send me a new phone, not one I could use in my apartment (no reception). Why did I have to apply more that once, that is part of the whole ordeal I went through. The customer service over the phone is horrible, these folks know nothing. Going through facebook is a little better.

I sent back every phone they sent me (because I had my own that was approved for the service provider), except one because the package was damaged, called that in and gave the CS person all the information for that phone to be removed from my account. Well that did not happen.

With lifeline service you can only have one, the phone I didn't send back was automatically activated, how stupid is that! So I had 2 phones on my account, and kept getting shut down regularly. But no CS person could tell me why.

I finally contacted the BBB with the sad story (twice I had to do this), amazingly I was contacted by a Sprint CS person. And finally got my account straightened out. It was a fricken nightmare. Assurance is the lesser of all the evils in regards to lifeline service. And I've done a lot of research into what was available in my area, and I really liked my phone that I bought that functioned with the service provider.

Sprint owns Virgin, Virgin is part of Assurance Wireless. I love the BBB!

Worst customer service I have ever encountered. Repeatedly promised results that never occurred. Told different answers each time contacted. Waited over a month for phone delivery

I'm not receiving important calls. Comes up as missed call. Also my texts are being put into drafts, finding out later when it's to late. Can't believe the government offers such a poor service!

If the phone was nicer and got signal so I could actually use it and hear n charge it be amazing but I never have signal it's very slow I can't hear so good but I do appreciate the free phone more than u know it's just frustrating at times not to mention I had to call to get different phone because it wouldn't charge and no signal umx but honestly this one's no better it's no better wiki 9

Fuk you $#*!y a**holes gorbig a*s hole never try to get this cr*p $#*! blocking service has no right I will make it my life's mission to tell everybody how bad your company is

Wow. I wish I'd read the reviews here before I signed up.
I had been happily using a cheap non-Lifeline phone and plan from another company with no issues for years. A friend talked me into giving Assurance Wireless a try.
The phone started malfunctioning from the start. The setup was nothing like the instructions described. The phone and charger both reached melting point in 2.7 seconds. Then, the phone wouldn't get on my Wi-Fi. Then, it used up all my data updating itself, which included adding a bunch of bloatware. Then... this. Then... that. What a frustrating mess!
Assurance customer service was no help. All I wanted from them was help getting on my Wi-Fi, and they couldn't or wouldn't do it. They were also pretty rude, which I don't hold against them too much as I imagine they're slaves in some other country making pennies a day, if that. After an afternoon of repeated calls with them, they told me they'd call me back, and never did.
One day was plenty, thank you very much. I'm done. I don't have enough time left on this earth to waste it dealing with this nonsense. I destroyed my phone and threw it into the trash where it belongs. I'd rather go without and spare myself the aggravation of Assurance Wireless. Now, excuse me while I go give my friend a stern scolding.

Recertified; being sent a new phone. It has been since 23rd of October. I am still phoneless. I guess you get what you pay for. Lifeline if it were an emergency l would have expired by now.

I have had this wack#@% Cool pad Haylo ( I'm sure they made that shyt up) since Oct. 2021, and have yet to finish a call without it dropping over and over again, I have yet to receive the total unlimited talk, text, data and 10 GB mobile hotspot.
I've talked to... too many to count non English speaking "customer service reps" that don't know shyt about anything, and pretend to be "working" on you wack service, lying about poles in your area all kind of Bs, all while you can hear kids, dogs, and other non professional activities going on.
Today Feb. 24/22 for the umpteenth time I've been told " no worries " trust I will fix your problem today just after we hang up turn phone off for actual HOURS and its sure to work. Bull -Chyt nothing works.
Screw this wack azz company and this stupid phone I'm going back to paying for reliable service.
This phone and service is and was not free, especially if you count your aggravation, and wasted hours spent with reps that you barely can understand what they are saying, and they don't understand nothing you say period. I'm so DONE you can stick a fork in me.

Lost my phone, and I found it days after, had opened a claim to receive a new phone, they blocked my phone which I believed lost at the moment. When it was returned to me, I called to cancel the claim I must have been transferred to 20 different customer representatives, truly a frustrating experience with this company that does not have any idea of the service they should be providing, they obviously speak little English to understand their guidelines and explain them correctly. They are able to block a phone with the click of a button but in order to unlock it it in fact does NOT take one business day! They lie and transfer you from person to person because they lack the knowledge of their own company so to avoid you they will transfer or hang up on you! I spoke to Louis, Charlie, Kay, Alexis, Ramon, Lydia, Eric, the list can go on on all the inexperiences representatives for this stupid company. I am removing that insurance and getting my own insurance for my belongings, I should not have yo wait days and days to be able to use my own device that I am paying for. Let's see now how their reimbursement process goes for me to get my money back.

Assurance sets a 4 # passcode to unlock. Upon entering it, the phone declined it. They walk u thru factory reset, that fails. They say, send phone back and we'll send another. Same exact problem with the 2nd phone. They told me they set unlock pw to prevent it falling into wrong hands. YET, they don't maintain accurate records as to what that pw is. Now, 3rd phone is mailed without a 4# ps set by them. Yay. I can access phone. NOW, its months trying to get them to activate it and they tell me I didn't activate it in the allotted 30 days so I must start the process over. I asked, how can I use it when you havent even activated it. I cant call out, get calls, send texts, open internet; it goes straight to the phone company's customer service. It's been since June 2021 and today is Sept 2nd and still no phone. Upon calling them, they're customer service rep resides in Costa Rica. Dont waste you time and our tax $$$$. Somehow the govt should be educated of this scam. 3 phones at probably already 40 dollars each and they say we'll send a fourth. What a joke! Shame on this company and any mobile service carrying them!

The service is HORRIBLE, the phone is HORRIBLE.

But what do you expect from a Government Service?

And you have to realize that most ALL tech support in in India. So good luck with communication...

At least as a phone it works better than the last non-free non-government service I had, but as an Android device it leaves much to be desired. Many apps need replacing & some apps do not run right on the UMX U683CL. But I assume things will work better if I were to buy another phone & switch it to Assurance/Virgin Mobile/Sprint.

They make themselves look really good online. I requested and was approved for service June 27th of this year. Told I would get a phone in 10 days. 2 weeks went by I started making phone calls to the company. They promised it would be escalated to the back office and somebody would contact me. No one ever did finally I found out I could file an online complaint about them with the FCC which I did. The FCC served them with notice of the complaint around July 26th. Finally August 9th I received a letter telling me I was getting my phone in 10 days. I got my phone today with a cancer warning label on the box who does that. I'm off the wall brand I've never even heard of apparently made for boost Mobile cost about $30, and I started to charge it 5 minutes in the plug got extremely hot. I repackaged everything called them cancel the service that I actually never got in June never even gave me a phone number, and told them I would be mailing this garbage back to them. After seven phone calls promises for a return phone call I never received any acknowledgment from this company whatsoever again until the FCC got involved. They still never contacted me directly they just sent me a letter almost 2 months later telling me yay your phone's on the way. My opinion the customer service and this company are garbage I will be going elsewhere

These people, although helpful to a point, as far as support goes, there comes a point wher they make an independent judgment call. They told me they were sending me a replacement phone, after 3 weeks of me trying to figure out where it was, I came to find out they never even took the report and had to start again making it over a month without. This has now happened twice, they evidently think we are manipulating our own system and are just trying to hustle for free equipment. Funny cause the phones they provide for free are worthless and break through no fault by mistreatment by us, or me, who do they think they are they don't have anything to do with our free phone program, they are simply using it to establish their business, and they have. Lacking professional behavior and showing no respect to keeping their personnel judgments out of the mix. The phones they provide really are garbage and really do break all the time. I nave serious medical issues and each time they play these games I fall out of contact with the doctores that I rely on to keep me alive. While they just think we are feeling entitled and believe its their job to regulate by making us believe it's in the mail. 3rd grader behavior and thats twice they lied to me and I'm done. I been with them a long time and watched them build that company on the backs of our laws. Zero integrity. Thats what you get when you use cheap overseas people to do customer service. Bye, see ya.

My husband is handicapped and they promised him he was recieveing a free phone no worries there words were good news you will be recieveing your free assurance wireless divice today two and a half mo later the never sent it thing is the whole time the were getting money from the lifeline benefit or ACP benefit do not go with this company and I also noticed I was getting strange phone calls I don't know if it possible being I'm a customer myself of I didnt know any better I would say the mess with you divice my internet would go off and on I would try to call someone my phone would hang up does anybody know why this place hasn't been investigated I know the are steal from lifeline and ACP they need reported no one even speaks English but no worries ugh that still rings in my ears all I can say go with this crappy company and the is nothing but worries I suggest going with a company based on the United States I mean these people have our information but no worries

This company is a sprint carrier I have an unlocked sprint phone i bought from Walmart I signed up for the (byop) bring your own phone the website verified my phone was compatible I received a slow phone with crap service and I cant switch the sim card to my phone really displeased with this company this is also not the first time I have had problems with this company and I know 2 more others on hand that encounter problems with them as well

The basic free UMX is the worst smart phone that I've ever had in my life. It's complete garbage. It's always crashing no matter what I try to do. I had someone send me a text but I didnt receive it until a half hour later! Whenever I try to go to my messages it will take the phone a good 2 minutes to respond. I'm constantly getting the, "The system UI is not responding" text box every 5 minutes of my life! It's so slow that it's even incapable of doing the basic things that a phone is suppose to do. I don't mind the crappy camera or phone games. I just wanted a basic phone where I can call and text. But you can't even do that with this. A flip phone would have been far better than their crappy UMX any day. Free phon service isn't even worth it when said phone given to you doesn't even work like it's intended to. The customer service line is also full of non native English speakers and, I always find it hard to understand them because they talk way too fast. I might as well just buy my own phone and service.

Customer for 4 years. In the past 4 months I've been approved 2x for ACP. THEY closed my account both times with in 24 hours saying I "No longer qualify for either program bcz I haven't used my phone in 30 days! COMPLETE LIE. I'M WHITE & SOUTHERN, I GUESS IF I IMMIGRATED THRU SOUTHERN BORDER ILLEGALLY, THERE WOULDN'T BE A PROBLEM W/RECEIVING EITHER GOVT PROGRAM.

I am the recipient of assurance wireless Free phone service... Sent me a phone that has No working WiFi. No One knows who powers it. Metro Tmobile say its not there service. Assurance say its powered by Metro Tmobile. Used all the data in 15 minutes downloading apps cause the wifi wont work. I HATE U BOTH ASSURANCE WIRELESS & METRO TMOBILE! U Both SUCK for poor customer service & for transferring back & forth for 1hr 53 minutes. Still No Resolve!