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Ashley JewelsReviews 182

2.0

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Ashley Jewels Reviews Summary

Ashley Jewels has a rating of 2 stars from 182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ashley Jewels most frequently mention and customer service. Ashley Jewels ranks 154th among Custom Jewelry sites.

service
22
value
15
shipping
20
returns
13
quality
15

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Texas
1 review
0 helpful votes
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Scammersss
June 20, 2025

I ordered a saw and never received it. It showed a saw but than when l looked at my email it was payed to PayPal but took my money from cashapp. And it said ashleyjewerly, which l didn't order anything from them. Tried to get money back and didn't receive anything back. So Beware they are scamming people

Date of experience: April 23, 2025
Arizona
1 review
0 helpful votes
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Unprofessional
September 23, 2023

I ordered from this so called business more than 2 months ago and never received it.unanswered emails…

Date of experience: September 23, 2023
Canada
2 reviews
0 helpful votes
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SCAM BEWARE
February 20, 2023

I made a purchase through a website called Flowerteddybear.com and after not being able to reach anyone at the company I did some googling to find out it is a fake company that scams you and never sends you the product. On my credit card statement it shows the company receiving my funds is actually Ashley Jewels. BEWARE, this company and Flowerteddybear.com are both scammers!

Date of experience: February 20, 2023
California
1 review
0 helpful votes
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Customer service a joke
December 2, 2022

I was promised I would get my ring that I order back in June by August, well look at here, nothing…wow

Date of experience: December 2, 2022
Florida
1 review
0 helpful votes
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WORST EVER!
April 2, 2022

This company just takes your money and it is impossible to contact them. I ordered a gift for a friend that was ill. The gift was never received. I received emails that it was being shipped and a USPS label was issued in Buffalo but item was never received at USPS. Totally a SCAM. The bank will mark this company as fraudulent and I am reporting to BBB, etc. No way to get a refund…

Date of experience: April 2, 2022
California
1 review
0 helpful votes
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What you see on their website and what you get are two very different items. A nice custom bracelet with engraved names clearly written turns out to be a cheap flimsy band with the thinnest engraving that's hardly legible. Spend a litttle extra and go somewhere else, this is one cheap site not worth the money.

Date of experience: December 22, 2021
Australia
1 review
0 helpful votes
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5 weeks after placing order I received half my order which is a very cheap version of what is advertised. Have sent email after email advising I did not receive full order, missing the 2 x ball & crystal anklets. 10 weeks later not a single reply. I WOULD NOT recommend Ashley Jewels to anyone. SCAM

Date of experience: December 10, 2021
Illinois
1 review
1 helpful vote
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Never receive my rings!
October 11, 2021

I ordered from here, all the way back in jun maybe even may. And I never receive my rings. So disappointed. Can't even talk to anyone, can't track my package, there phone number is fraudulent they don't reply to your emails. They basically just take your money smh.

Date of experience: October 11, 2021
Luxembourg
1 review
0 helpful votes
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I had problems with photos uploading and verification process, which was very long. Then my profile was activated, but blocked in a week. Trust me, I didn't break any rules. The few contacts I had there were lost, but maybe it's for the better. I've never had any problems with my profile on Badoogril.com and other dating sites, so I went back there, actually they have better women and just awesome customer service compared to Benaughty. The only positive moment in my experience with Benaughty was that I haven't spent any money on it, just time.

Date of experience: September 28, 2021
Norway
1 review
2 helpful votes
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Fake necklace
June 12, 2021

I got a fake necklace (it looked like a cheap version of the website picture), and they did not have any explanation to why it was fake. They just wanted me to pay for shipping to return it, but I don't trust that I will get my money back either way. I have blocket my credit card just in case. I think this is a scam.

Date of experience: June 12, 2021
North Carolina
1 review
0 helpful votes
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Not Satisfied!
April 5, 2021

Placed order on 3/17/21, I waited 10 days, nothing. I called twice and was told the items left there store and will be shipped to my address any day. It is now April 05,2021 and still nothing. I called again and was told the items is at their store they're waiting on my double link bracelet. What? They can't give you a straight answer and they can't give you an ETA on what you've paid for. This is not what I expected. I saw pictures and read comments from Facebook. So disappointed.

Date of experience: April 5, 2021
Florida
1 review
0 helpful votes
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Feb 10,2021 I ordered 2 pins as gifts as a token of friendship for 2 girl friends. The order was placed and paid for. Late Feb just before I left the area I inquired about the order and was told the pins had not shipped (I needed to give change of delivery address) and I would hear from them when to expect the pins.

As of today, April 1 (no fooling) I have heard nothing. I've attempted another inquiry but don't have good feelings about it. I've asked for a refund and don't have good feelings that I'll receive one. If I don't hear from them within 1 week I'll turn them over to my bank as fraudulent and leave a bad rating on BBB.

So much for leaving a memory to my friends.

Date of experience: April 1, 2021
New Jersey
1 review
2 helpful votes
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Item allegedly shipped from their sister site, Personalized Jewel, two months ago, yet tracking indicates still waiting to receive item from shipper. Their promise to have the item to you in 10 -14 business days is fraudulent and the item is NOT coming from USA, but China. They do not answer emails. I've written three with no response. Their phone number listed on Google is disconnected. If Twitter can shut down Donald Trump's voice, surely Google can protect their users by not allowing these people to advertise and take our hard earned money. But I suppose we're not the elite, so we don't matter to Google!

Date of experience: March 12, 2021
Virginia
1 review
11 helpful votes
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I bought the sisters pin. The one with the 6 ladies! I have never been so disappointed in my life. I was buying for 6 of my friends, so the purchase was $120.00. It took forever to received and when I tried to find what the status was it came from China when the company said they ship from US. That wasn't the worst when I finally received the product was very disappointing. So small you couldn't even make out the product. Very cheaply made and I am too embarassed to give to my friends the detail of the pin is so poor you can't even tell what it is. Very cheap material made in China. Look lie it should have cost $1.00. This company is a fraud!

Date of experience: June 10, 2020
Georgia
1 review
0 helpful votes
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RIP OFFS
May 26, 2020

This place is a huge rip off
I placed an order and havent gotten anything
I would like a call or some kind of email
The number for them is disconnected

Date of experience: May 26, 2020
Florida
2 reviews
0 helpful votes
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Waiting for order
May 17, 2020

When I try to email them it says addressee unknown, still waiting for 2 bracelets that I ordered, I have asked when I should expect delivery, ho response

Date of experience: May 17, 2020
Louisiana
1 review
9 helpful votes
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Took my money
May 7, 2020

I placed an order about a week ago. I tried a couple of hours later to cancel the order because the person I was buying the gift for already had it. When I call, it says it's not a working number. I've emailed three times and still haven't heard back. But the payment processed so apparently my money was taken and they can't even reply or have a way to contact them. Very suspicious. Hopefully my bank can do something. I feel robbed.

Date of experience: May 7, 2020
New York
1 review
8 helpful votes
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I order a bracelet on 12/1/2019. Received email stating that it will be shipped between 3-4 weeks. It's been a month. Called the # *******388 and it is temporarily out of service. Wrote a email. If I do not hear from them soon, will call my bank. This is a bad way to do business.

Date of experience: January 3, 2020
Virginia
4 reviews
27 helpful votes
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Excellent
June 11, 2019

I liked it but the chain is lil faded but otherwise it suits most of my dresses. Also it says preferably not to wear it at high temperatures and when you perspire... which is absolutely not possible at my place...

Date of experience: June 11, 2019
India
2 reviews
3 helpful votes
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Good
June 10, 2019

Stones are of good quality, nice look, but not so special(if expecting different and very attractive)... Brilliant stuff for gifting. Comes packed in a nice box with the Swarovski elements card. Nice finish. Really beautiful piece.

Date of experience: June 10, 2019