Overview
ASAP Tickets has a rating of 4.8 stars from 7,693 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.
Perfectly fine! I enjoyed to talk with Gerald, very polite and quick in offering solutions for all my request.
Lesley was amazing. He went out of his way yo help in finding competitive airfare which did successfully and I'm very satisfied with him
Worst customer service ever
If you want to be ignored please book from them
They take pride in not releasing the refund.
Dear Ravi,
Please accept our apologies for any possible misunderstanding and delays in the refund and exchange procedure. In case you have any issues with tickets and don't get proper assistance from our Support Team, please refer your feedback@asaptickets.com. We will do our best to help you in an urgent matter.
Smiley is very dedicated, hardworking and gave me excellent service. I am going to book my return tickets from her too.
Thank you for the 5-star review! We’re here to serve you anytime.
Expectations met, fast, easy to follow, satisfied as a Senior citizen dealing with technical support.
Elaine was very professional and respectful.
Sales person is a very dedicated hard working agent that gets to the extreme value of customer's satisfaction
Oasis was very patient, he took time to check, explain and have information ready for me over the phone, he's good at customer service.
Change of schedule they let you wait until
Everything done and i appreciate for the services towards their customers.
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us!
Duncan was very persistent and patient while helping us select a complicated multi city flight. I would recommend him!
Ordered and feel I received the best price. Humphrey, my agent was thorough in delivering outstanding information.
The rep named Consuelo was very thorough, nice, and helpful! She didn't give up on me. Thank you so much!
Thank you for the wonderful review! Safe travels.
My agent is Troy.He make Amazing job. Thank for everything you've helped me with. Next time I will call you again.
Still waiting for our return flight sitting arrangements until now and I was told the agent will get back to me.
Dear Ottothan,
Thanks for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!
Tony has been very helpful throughout, except that he caused us some concern by ignoring the exchange factor when first pricing our ticket.
Transactions went easy prompt and agent did great clear on her explanations. Will recommend to buy tickets from ASAP.
Dear Marivicmendiola, we are happy that you loved your experience with our agents! Thank you for your kind words and for recommending us. Best Wishes!
Kobe was very patient, he really took time to find a great deal for us with right airline, budget and schedule.
Thanks for the positive feedback, Yvette! We’re so happy to hear Kobe is an amazing agent. We will let him know about your feedback.
Thanks again!
Estelle is very patient, professional, and helpful. She helped us secure a ticket that best meet our needs.
We are happy to see that you had 5 star experience with our company, Estelle will be glad to see your review.
All I can say is that the travel agent who helped me with my reservations was great, very helpful she took care of everything.
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.
ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Advisors (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.
We're committed to transparency and ensuring you won’t get scammed when booking with us. Verified feedback from satisfied customers reflects our dedication to trust and reliability, with many leaving 5-star reviews of our service. Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.
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- Wilmington, DE, United States
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Business History
2006 - 2008: accredited by ARC and IATAN, launched 24/7 service and received BBB accreditation.
2009 - 2012: served 500,000+ customers and became a member of ASTA. Continued its growth with a 72% sales increase, earned an A+ BBB rating, and expanded to 100 agents.
2013 - 2016: secured 36 new airline contracts, launched ASAP Tickets Canada and UK brands, grew ticket sales by 63%, and saw a surge in bookings to Asia (+50%) and Africa (+80%).
2017 - 2019: launched ASAP Tickets Español, grew to 850+ agents, booked flights for 280,000+ travelers and received awards from Philippine Airlines, China Airlines, Latam Airlines, and Eva Air.
2020 - 2021: ASAP Tickets marked 20 years in business, achieving significant growth with over 329,000 bookings and 1,300+ travel advisors.
2022: booked a record 526,767 flight tickets, expanded to 1700+ travel advisors and 150+ customer support agents available 24/7.
2024: served 10 million+ customers, with 2,400+ travel advisors in 18 offices worldwide, 70+ partner airlines, 24/7 global support and a 97% customer satisfaction rate.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rhodora,
Thank you for choosing our company when planning your trip with Lesley. It is our goal to make our customers feel fully assisted.
It would be a pleasure for us to hear from you again when planning your next flight.
Best regards