Overview
ASAP Tickets has a rating of 4.8 stars from 7,638 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 1st among Discount Travel sites.
Complex itinerary, well handled, with Secure ticketing provided!
All thanks to Fulton! He really helped us out in grabbing best deals. His service was outstanding.
Thanks for the positive review! Delighted to hear Fulton provided excellent service.
Nagpabook ako feb flight but for personal reason, pinacancel ko, so dec 27 is my reebook ticket, un binayad ko ng feb sv marerefund ko, so evry week nagmemessage ako sa ky stynx, sv nia, wait tita, its on process and automatically back to my acct,, so today i call ti him and he transfer me to gilzean, now i know to gilzean na its not refundable, matino ako kausap, nagbayad ako ng booking feb nagiintay ako dhil sv nia pinaprocess, pls ayucin nio yan,, nagbayad ako ng feb, dec, booking now heto na nman book ulit ako ng dec 24,
Hello Anatalia,
We are very glad hearing your experience with us. Your feedback is highly appreciated.
Thank you for sharing and for choosing us.
Sincerely,
ASAP Tickets
Yesterday i called to really rebooking my tuckets. I keot on repeating my case, thats why i feel agitated and afraid i cannot make it to rebook my ticket.
We are happy that you are satisfied with our products and services.Thank You.
Quick and easy with a minimum of BS.not much up sell and a willingness to work with you
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Aholou was just fantastic and saved me so much time and frustration. I would highly recommend AsapTickets to anyone planning a trip!
Thank you for for the fantastic review! We wish you an excellent trip.
Omar was very good in finding a good flight for us. We are happy with his service!
Thank you for sharing your satisfaction towards our agent. He is looking forward to assist you when you will require his help.
Very helpful and straight forward
And cheap tickets
Highly recommended
Many thanks for 5-star rating.If there’s anything we can do to improve our offering, please let us know!
I purchased the air tickets with Gabriel from ASAP TICKETS. This was is a second time that Gabriel found the perfect flights to go back for vacation to our country.
Thanks a lot for being our return customer! Your loyalty and satisfaction with our services made our day amazing! Gabriel would be so pleased to hear your kind words! We appreciate your time and cooperation with us and would be so happy to assist you once again!
In June of 2021 I purchased a round trip ticket for two from Omaha to Honolulu for $1100 a fair price to meet my time restraints. In August our Hawaiian cruise was cancelled because of covid. ASAP charged me over $700 to change our flight from October to November. Next the November cruise was also cancelled so we tried to change our flight back to October 30 and they charged another $500 and we wanted to go to Kona on the Big Island they said that wasn't possible so we had to buy a separate ticket from Honolulu to Kona for another 500. The day of the flight October 30 our flight from Phoenix to Honolulu was cancelled so we had to find our own flight to Kona from Phoenix for an additional $750. Also we were unable to use our Honolulu tickets to Kona so we were out that $500 ticket and we had to buy another one way ticket from Kona to Honolulu for $100. I know you are thinking didn't you have flight insurance yes we did and they said it wasn't covered by insurance. So that's how a $1100 trip to Hawaii turns into a $4000 nightmare. Never book with ASAP if you think the flight might be cancelled or if you have to make changes because of Covid.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 133951
Please email this ID at feedback@asaptickets.com
With your booking confirmation number, and we will get in touch with you
Thank you in advance.
I was very happy with the promptness of Jane, the agent handling my itinerary. I got my ticket confirmed quickly and the best option for the trip
Bliss is very professional and very knowledgeable of her subject... she didn't hang up until she found what we're asking her... she's very helpful
I booked 5 tickets to South Africa from the US and the tickets were $300 less through ASAP tickets than on Priceline. Take that times 5 and the savings really add up!
She provided several options from LAX to Rome vs SFO to Rome and return flight from Florence vs Rome. I then asked her for different departure date which she gladly provided.
Thank you for sharing your experience! We're delighted to hear that Estillore provided you with excellent service and patiently helped you navigate through various flight options.
On the 12th of May 2019, I bought a round ticket from Asap for May 30-June 3rd 2019: MSP-BHX, UK. No ticket was issued. The morning following which was less than 12 hours, I asked my ticket agent: Rosario D, that I want my return to be June 4th 2019 in June 3rd. No e-ticket was issued which should be no problem change the date anyway.
As I submitted my payment information my bank card was billed immediately. My bank paid them without asking for verification. So they told me that I need to field another payment for before the chang can go through. I refused to do so because my bank already paid them. They drilled me and then came up with another game plan that my bank card need to be verified. I asked them that they do not verify after billing. You should have verified my account before you billed my card. There must be something they are up to. They called me more than 23 times today May 17 2019. I did not answer them. At about 6 pm today (a man called me and said that he is the supervisor at Asapticket. He said to me my bank asked them to verify my card. I called my bank and they said that they didn't require verification. That they have paid them and there is no need for verification. I told the man I refuse to verify my card because I don't know what he is up to. The supervisor said he is cancelling my ticket sale and that my full refund will be in my account in five business days.
Asapticket is a fraudulent company.
Please do NOT carry out any business transactions with this company. They will steal your card info.
Stay Away from this comany.
Do NOT buy tickets from them.
Ok.
Thank you for taking the time to share your feedback. Our company is most certainly not a fraud, as evidenced by the plethora of positive reviews. Credit card verification is occasionally necessary for the protection of the agency and the card holder, but we would like to take a closer look into the details of your case, to make sure the service was provided as requested. Kindly send us your reservation/ticket number to feedback@asaptickets.com for investigation.
Sincerely,
ASAP Team
Very fast and efficient, thank you jagger, I tried using my air miles from an airline and waited an hour on hold just to be told I couldn't use them
It was cheaper than most places I suppose, yet still a little more than what was advertised at first.
Thank you for your feedback. We're glad to hear that your experience went well overall and that our agent was helpful.
Daphne was patient with us, we got a flight which suited us and which was comfortable for our price range.
It was wonderful. I loved his spirit and his expertise in his field. Will absolutely spread the word about ASAP Tickets.
Thank you very much for a 5 stars review and your recommendations to the others to work with us! Our agents are doing their best to satisfy the customer and we appreciate them a lot!
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.
ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Advisors (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.
We're committed to transparency and ensuring you won’t get scammed when booking with us. Verified feedback from satisfied customers reflects our dedication to trust and reliability, with many leaving 5-star reviews of our service. Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.
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- Wilmington, DE, United States
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Business History
2006 - 2008: accredited by ARC and IATAN, launched 24/7 service and received BBB accreditation.
2009 - 2012: served 500,000+ customers and became a member of ASTA. Continued its growth with a 72% sales increase, earned an A+ BBB rating, and expanded to 100 agents.
2013 - 2016: secured 36 new airline contracts, launched ASAP Tickets Canada and UK brands, grew ticket sales by 63%, and saw a surge in bookings to Asia (+50%) and Africa (+80%).
2017 - 2019: launched ASAP Tickets Español, grew to 850+ agents, booked flights for 280,000+ travelers and received awards from Philippine Airlines, China Airlines, Latam Airlines, and Eva Air.
2020 - 2021: ASAP Tickets marked 20 years in business, achieving significant growth with over 329,000 bookings and 1,300+ travel advisors.
2022: booked a record 526,767 flight tickets, expanded to 1700+ travel advisors and 150+ customer support agents available 24/7.
2024: served 10 million+ customers, with 2,400+ travel advisors in 18 offices worldwide, 70+ partner airlines, 24/7 global support and a 97% customer satisfaction rate.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer, We value your positive feedback on the service delivered by our representative. Your decision to entrust us with your travel requirements is truly appreciated.