Review of Artisanbeers.co.uk
1 Review From Our Community
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1 review
2 helpful votes
11/7/09
The service from this website was awful - i'm still waiting for a refund since last Christmas! I'd advise you don't order any Christmas beers.
I ordered in plenty of time before Christmas - a few days before it became clear the order would not arrive so I tried to cancel. Not possible. Customer services closed for Christmas and New Year. I sent various emails but they insisted on delivering the parcel in the New Year as the order had gone through.
I refused to accept it as it was intended as a Christmas present and was ordered weeks before Christmas. After lots of chasing and wrangling they finally agreed to refund less the delivery fee.
I have NOT yet received the refund and they refuse to answer my emails.
So I suggest you avoid the aggravation!!
I ordered in plenty of time before Christmas - a few days before it became clear the order would not arrive so I tried to cancel. Not possible. Customer services closed for Christmas and New Year. I sent various emails but they insisted on delivering the parcel in the New Year as the order had gone through.
I refused to accept it as it was intended as a Christmas present and was ordered weeks before Christmas. After lots of chasing and wrangling they finally agreed to refund less the delivery fee.
I have NOT yet received the refund and they refuse to answer my emails.
So I suggest you avoid the aggravation!!
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