• Arthur's Jewelry

Arthur's Jewelry

Overview

Arthur's Jewelry has a rating of 4.9 stars from 353 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Arthur's Jewelry most frequently mention customer service, fast delivery, and good quality. Arthur's Jewelry ranks 4th among Discount Jewelry sites.

  • Service
    9
  • Value
    9
  • Shipping
    9
  • Returns
    2
  • Quality
    9

Proactively asks for customer feedback

Positive reviews (last 12 months): 100%
Positive
23
Neutral
0
Negative
0
1
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What reviewers want you to know

Positive highlights

  • No matter where I am, o always get the same amazing prices, great customer service, and crazy fast shipping!

Critical highlights

No critical highlights yet

How would you rate Arthur's Jewelry?
Top Positive Review

“The best place to shop for Hawaiian jewelry”

Lynn G.
1/20/24

I live on the east coast and don't travel, so returning to O'ahu is nearly impossible. I turn to Arthur's when I want to add to my collection. This time, I ordered a lovely ring - maile and and plumeria. Scalloped edging and a 6mm which is about 1/4 inch wide. Easy to wear, I did order 1/2 size up to allow for air to circulate between my finger and the ring. Well priced and very quick delivery. I will order again.

Top Critical Review

“Service is different now”

JESSICA D.
9/4/20

I have purchased so much jewellery from this place & always had great service. However my experience this time was horrible. The tracking on my package hasn't moved in 5 days but they refuse to do anything. They said to WAIT 21 DAYS for my order to arrive. Ridiculous, did even offer a partial discount for the delay - siting slow delivery except for the fact that I'm an eBay seller & know that shipments have NOT been moving slow at all. I'd never order from this joke of an establishment again. No Aloha in their spirit.

Reviews (353)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (22)
Thumbnail of user jessicad696
1 review
1 helpful vote
September 4th, 2020
Verified purchase

I have purchased so much jewellery from this place & always had great service. However my experience this time was horrible. The tracking on my package hasn't moved in 5 days but they refuse to do anything. They said to WAIT 21 DAYS for my order to arrive. Ridiculous, did even offer a partial discount for the delay - siting slow delivery except for the fact that I'm an eBay seller & know that shipments have NOT been moving slow at all. I'd never order from this joke of an establishment again. No Aloha in their spirit.

Thumbnail of user arthurc51
Arthur C. – Arthur's Jewelry Rep

You placed your order on the 8/27 and we shipped on the next day 8/28. Our system will send out a shipping confirmation with tracking by the time we shipped. If you didn't receive it please check with your spam folder or we can resend it to your email. The tracking is showing it was delivered on 9/5. Due to Covid-19, some of the shipments may be delayed for a few days but we always try our best to send out as soon as we can. Thank you for your understanding.

Thumbnail of user judys1478
1 review
0 helpful votes
November 30th, 2022
Verified purchase

It may be my fault for not reading size of the earrings but they are very very small…look like a child's earring.

Thumbnail of user karenw2770
1 review
0 helpful votes
August 7th, 2022
Verified purchase

Items are very nice but not the size I expected. They are for a child. I believe I measured according to the given measurements. These are nice but need to be about three times bigger. Would not buy from this vendor again.

Thumbnail of user sarahb619
1 review
1 helpful vote
February 1st, 2019
Verified purchase

I got the bracelet but the package was destroyed and the bracelet bent as it was in an envelope and it had jammed in the machines. The bracelet was still very beautiful and excellent quality but it was not actually the pattern that I had ordered which was disappointing as I had ordered the same pattern as myself, my sisters and our mother as part of a family tradition. Since it takes a long time to get here there wasn't time to switch the bracelet before Christmas even if they had been willing. It is beautiful but the whole experience was a bit disappointing.

Thumbnail of user emilyy57
1 review
1 helpful vote
June 10th, 2020
Verified purchase

It was suppose to be here yesterday. Also said on the tracking information that is departed June 9th at 2am and deleted it and now says departed June 10th and 6am.

Thumbnail of user barbarac2113
1 review
0 helpful votes
October 30th, 2021
Verified purchase

It's not what I thought I was aspecting a solid turtle not with space in the middle

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From the business

925 Sterling Silver Hawaiian Jewelry, 14K Hawaiian Jewelry, Hawaiian Koa Wood Jewelry, Fine Jewelry, Precious and Semi-precious Gem Stone Jewelry and more...

Business History

We have been doing business in Hawaii for more than 30 years and we carry large selections of Hawaiian plumeria jewelry, sea life jewelry, Hawaiian handmade heirloom jewelry, Hawaiian Koa wood jewelry, precious and semi-precious gemstone jewelry, coral, pearl, 925 Sterling silver chain, 14K gold chain and more. Please visit our website arthursjewelryhawaii.com

Aloha!

Company Representative

Thumbnail of user arthurc51
Arthur C.

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