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Despatched promptly and communication excellent! I was initially worried after I placed my order, received no order confirmation after 4 days and my money was taken. Especially after reading some of these reviews... however, after ordering on Thursday. Emailing on Monday & Tuesday, I received a phonecall from a lovely lady called Sam, who apologised and explained they were having some technical difficulties. I'd ordered 4 items, she informed me one was out of stock and she was unsure when it would be in, but the other items were packaged and ready to go. I asked her to cancel the item and send a Paypal refund, but send the other items. Within minutes of putting the phone down, I had received my refund and a confirmation email along with a tracking number. My items arrived today, 1 week after placing my order. Overall, a friendly company with good communication. I don't think enough people who have had good experiences with this company are reviewing them!
Ordered about £200 worth of merch that never turned up, customer service refused to refund, had to go through PayPal. They should be reported to trading standards!
Having read other bad review of this company, who also owed me money, I wrote to an address I found on the site, which appears to be a sister company - '*******@wholesalerotica.co.uk' - saying that I would be contacting Consumer Protection and BBC (for whom I work). She passed my comments on and I eventually got a response from *******@vampire.co.uk. Today I received my refund to my credit card! You could also try *******@argoth.co.uk which seems to be working, unlike the mail address quoted on the argoth site.
Rox productions
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