Having read other bad review of this company, who also owed me money, I wrote to an address I found on the site, which appears to be a sister company - '*******@wholesalerotica.co.uk' - saying that I would be contacting Consumer Protection and BBC (for whom I work). She passed my comments on and I eventually got a response from *******@vampire.co.uk. Today I received my refund to my credit card! You could also try *******@argoth.co.uk which seems to be working, unlike the mail address quoted on the argoth site.
Rox productions