Overview
Aqua Science has a rating of 4.3 stars from 1,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Aqua Science most frequently mention customer service, pressure tank and free shipping. Aqua Science ranks 74th among Water Filter sites.
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Good as alway
First time I had one someone besides Jim and everything went well, but I do prefer Jim
Jim has always gone out of his way and taken extra time or time that was needed for me and it means a lot to me
Serina Casey was knowledgeable, respectful, and very helpful, and willing to take the time to explain things very thoroughly. Thanks for having someone on staff of that caliber.
The price was very good, ordering was easy & product arrived fast. The tank did arrive with a dent in the top but I am sure that was the shippers fault.
The transaction went smoothly as in prior purchases. I'm very satisfied with their prices and the fast shipping (4 days) considering I'm in California.
So helpful with helping me with my order told me when it would arrive and it did
The website was easy to navigate. Made a list of required items and placed the order. The order was shipped promptly and arrived in good condition,
So far the shopping experience was fast and eazy hopefully the shipping will be also.
Fast shipping, system still working 2nd week with no problems no more brown water and water taste real good, I hope it last for many years.
I back washing system every night.
Quick service and friendly. He went the extra mile to be sure things were taken care of.
The shipping was fairly quick. Would've been nice if it came with the necessary fittings for the tube that runs from the brine tank to the compressor but it didn't.
The web site was very easy to navigate.The order that I submitted was handled very Quickly. Everything was received in good condition and now have the system up and running.
Not yet finished with my transaction with Aqua Science. Returned a part that I ordered and to see if I get a credit for the returned item. After that I will have more to say.
I have had the system for a number of years and have always been satisfied with products and service when needed.
So far so good - can you send confirmation when it will be shipped.
I needed parts to repair my Fleck water softener head. They had the parts catalogue online so I could find the part numbers. Had the parts in stock and shipped them promptly.
I ordered a well water pressure tank WM-12. The product is great! But the installation instructions were a bit confusing. They did not match the product.
Was told it would arrive in two days. I took the week off to install. I had to drive 120 miles round trip to pick it up at the shipping company. It would have been the next week before it arrived.
Really two days delivery. Filter came securely wrapped.
It's installed and works flawlessly. Yes you will need to put some stuff together but that's why the price is so attractive.
Highly recommend
The woman in customer service was very good about making sure I was getting the right parts. Very pleasant and received the product in less than a week.
The site gave excellent descriptions of the product I was looking for including measurements and pressure rating and manufacturing process for inside and outside coatings.
STAY AWAY! These people are all crooks! They will install old outdated equipment and put down new equipment in your lease! BEWARE! WATCH YOUR INVOICE. They will promise you the moon and then when something goes wrong with there equipment they will try and charge you to fix there equipment! YES THEY CHARGE YOU TO FIX THERE EQUIPMENT!~!~! Also watch were they dump the chemicals. They will dump it out on your lawn or in any ditch they can find! I have turned them into ENCON! They are under investigation! IF anyone would like to see videos of these crooks in action I have plenty! Especially the owner Steve who is a big mouthed man on medication! You can tell when Steve is lieing to you. Just watch his mouth! EVERYTIME IT OPENS! GOOD LUCK STEVE WITH ENCON AND EPA! You asked for it!
Founded in 1985 with the single concept, "We will bring the world's finest water treatment equipment and well water supplies to the public at the lowest prices in the country. We will work hard to ensure you and your family the safest and highest water quality, the best available advice, and a company that cares about its customers."
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- Wyoming, Rhode Island, United States
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Business History
We have over 50,000 customers accounts in the United States and Canada. We have in our staff a well trained, professional team of Water Treatment Professionals ready to assist you with your Water Quality concerns.
We carry the top brand names in the Water Treatment industry like Amtrol Pressure Tanks, Goulds Pumps, Fleck Controls, Davey, Grundfos, A. Y. McDonald, Pentek, WellMate, Boshart, etc.
As part of our corporate philosophy, we believe direct contact between ourselves and the customer is critical in establishing a working relationship. That’s why when you call Aqua Science, you will be greeted with a human voice. Although we have a voicemail system, it is only used when we are closed, or in those inevitable instances when a flood of calls come at once. Please contact us at any time, we look forward to hearing from you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michael, You have the wrong Aqua Science this is Aqua Science RI, We do not have a Steve who works here nor is the owner named Steve. Could you please remove this review since this is not us. If you have any questions or if we could help in any way please give us a call at 800-767-8731. Thank You