AppliancePartsPros

Website is reasonably well done, but better more detailed zoom is needed.
Pretty good selection of parts. Wondering if discontinued / unavailable parts could be found, cleaned, functionally checked, and sold as used.
Best of all, super quick delivery, which is helpful now that so many local appliance parts stores have gone out of business.
The cost of every part is definitely twice too high. For example, a new $5 thermostat switch or $6 microswitch for my microwave oven door should cost less than $15, giving AppliancePartsPro sufficient profit, yet they charge far more.
Appreciate the repair videos on their website.

This is the second time I have order a part to repair my stove (1st - control board, 2nd - switch for burner). Love the videos showing the installation process. When ordering, each time, the rep recommended the wrong part. When I called back to confirm the part I was going to order, it was discovered that the first rep was wrong. The reps seems knowlegable but I would recommend people double check with another rep to confirm what they are ordering is the correct item. I would definitely order again from this company. Parts arrived quickly and in good condition. Big savings over having a repairman do the work.

I needed to fix a fridge handle, they had the part. The problem was I had to buy both freezer and fridge handles, not just the one. That was the reason for 4 stars. Customer service was great.

Got the wring part the first time, when I called for help the second time it was too expensive!

All in all, got a $20 part for $90. More difficult than need be.

The parts came in a timely bases but my only wish is that the other part that was recommended to be replaced (the tube gasket) would have been recommended to replace or part of the package.

The product was fine and the delivery was prompt. This experience question requires it be to long.

Received part timely. Very disappointed That for the amount of money spent we didn't receive screw covers.

Appliance parts pros is an excellent source for appliance repair parts. Lots of diagrams, how to's and videos. I have rental homes and have been using them for years. They are quick to ship and the parts fit.
Now, the door gasket for the Frigidaire 18 cu. Ft. (new model) - I have had to replace the door gaskets on 3 of the last 5 frig's I bought. This is my 3rd gasket on one of the refrig's. It appears that the gasket material within a year begins to 'glue' itself to the frig. And peals apart. Even the gasket that AppliancePartsPro sent me decomposed in about a year and I just had to order another. Since this is happening on 3 different refrig's ( different tenants and locations), it appears there is a factory defect is the gasket material. Unfortunately, AppliancePartsPros is getting theirs from the same sources. Because 2 of the refrig's haven't had this problem, it would seem that it could be bad batch runs or the materials from one manufact. Source. Please look into this!

I received this over sized stove element protector as described and in good time--but the shipping charges were exorbitant!

I ordered a Door Open switch, to include paying an $11.45 shipping and handling charge, after seeing one in stock (seemed a lot for a small switch). On 15 April I received a notification the order was backordered. Luckily the switch broke in the working position (did not shut the dryer off when door was open verse not working with the door closed). If my dryer was not working I would have cancelled the order and ordered elsewhere. My past experience with AppliancePartsPros.com was great, this one not so much. I'm filling out this survey on 3 May in anticipation of the switch arriving 5 May. Needless to say I believe this experience could have been better.

Bought the heating element for a Whirlpool dishwasher. It fit perfectly. Still didn't heat. Found a paper inside the washer door, at bottom. Instructions said you have to run diagnostics to reset the heater fault. The original failure of the element sets a fault but will still let you wash dishes, but without the heat. After running diagnostic it will then allow the heater to turn on. If heater is still a problem it wont put power to the element. If all is ok with the new element all is good. Wonder how many people call service or get rid of the dishwasher because they didn't know to run the diagnostics!

In packing up my kitchen due to water damage, a part was missing. I ordered it then found the original. My issue was in getting my refund when your facility could not find it had been returned. All did turn out satisfactory as I did receive the refund.

I ordered two parts for my Aunt who had some old appliances but wanted to keep them going. Thankfully, AppliancePartsPros had the parts and made it easy to order and the delivery was quicker than we expected.

Unfortunately it wasn't possible to repair dishwasher after ordering parts. Trial and error and diagnostic. Unfortunate that the website was only partially helpful but one long term seasoned employee shared excellent technical guidance of missing information.

The gasket did not fit. May not have been the fault of Appliance Parts. It was sold by another company, not Kenmore. That manufacturer was likely to blame as it was sold as a perfect fit alternative. No problem with the return and refund.

Using excellent videos showing how to install, we basically rebuilt our 12 year old dryer. New belt, motor, rear drum bearing and idler pulley. Only down side: The motor seems a bit loud - rebuilt?

It works well in releasing the ice. The only problem is, now it doesn't stop making ice and if we don't catch it, it overflows (when opened) on to the floor.

The first order was the wrong piece. I may have been partially at fault, but site is search showed the part. I had to pay for return. The second part was right, but broken. I had to take photos and wait until it was back in stock. The third time was the right part and it was not broken.
The phone people were real nice.

I received damaged parts due to shipping. Customer service representative was very helpful and new parts were delivered within days. I am giving four stars because the initial packaging of the parts was not properly done to reduce the chances of damage during shipment.

This site is a good one to order from if you aren't sure the part will fix your issue. They don't charge a ridiculous "restocking fee" like some places do (dappz) and they were super quick with the transaction both coming and going.

The water pump under my dishwasher was leaking. I found the site after researching appliance parts for my make and model. They had good information and photos of the part so I knew it was the correct one. I called their customer service for more information. (The reason I rated them 4 stars instead of 5 is that the customer service representative seemed a little abrupt.)
I placed the order online after speaking with the representative. It arrived the next day. It was an Original Equipment Manufacturer (OEM) part with instructions and a bag of parts that enable it to fit on several different models. Everything was as I expected! I will definitely use them again!