AppliancePartsPros

I had to order my parts twice. They have a refund policy, however, you are going to need to pay for shipping, and they have NO grace in their customer service about that policy. I did everything right on the website to identify my washer and get the right part, but it wasn't. A phone call to customer service got me the right one on the second try. The video instructions are incredible. But I was pretty ticked off about paying for return shipping, when I already was paying a HUGE premium price to get the part I needed. The videos are great, they're almost perfect. But they need to take a hair of responsibility if their website leads me to the wrong part, too. Will I be back? Probably. Will I use the website? Probably not. They can spend their money on paying their customer service reps to work with me.

Purchased a fan for LG frig, gave the model # and was offered a fan. Problem is the unit has more than one fan. Now I need 2 fans to do the job properly

The frame that holds the crispers finally got brittle and broke. It also held a glass shelf so it made about a third of the fridge rather useless. I found this appliance parts place on the internet and began my search for a replacement. After I found it, I immediately ordered the part and it fit perfectly! I reinstalled the part, put the glass back in and felt like I'd won the jackpot. The price was reasonable and the service quick. I don't want to have to use them again but if I need to, I won't look anywhere else. Thank you!

I ordered a 'wheel kit' for my dishwasher because it was either get this kit or get a new dishwasher! The rack that rolled out would literally fall out of the dishwasher because, with broken brackets, the wheels were turning sideways and couldn't roll. Not long-term tenable.

Before I came to this site I'd ordered just a bracket to hold the wheel from Amazon for approx. $9.00 (yes -- one plastic bracket that probably costs 10 cents to make). Since our wheels were fine, we only needed the brackets to hold them to the shelf, and we needed 6 (6 brackets x $9 at Amazon = $54!).

So after confirming the $9 bracket worked, I searched for cheaper ones, and came across a FULL KIT with 8 wheels and 8 brackets (!) that totaled approx. $31.00 here at AppliancePartsPros.

WOW! I was thrilled. Under $31 for the WHOLE KIT including wheels, vs $54 for just 6 brackets. I read the reviews and was a bit hesitant. A lot of TERRIBLE reviews here.

Anyway, I decided it was worth the risk for 30 bucks and ordered them.

The tracking was great. The ship time was excellent. When the package arrived via FedEx, I opened it and found... one wheel. Just one wheel.

SCAM, I shouted! I should have listened to those reviews!

Then, in my anger, I wrote an email and asked for it to be dealt with by end of day. No response. That was Thursday early afternoon.

I called the 877# on the receipt on Thursday eve at 6pm and waited about 25 minutes for a rep. I spoke with a very lovely woman who listened and started the replacement process for the RIGHT parts. She asked me to send a photo -- which I immediately did. She said it was "for the manufacturer," but as my picture showed, the SEALED wheel and had the correct part number for the kit manually written on the wheel bag, but it was NOT the kit. So this was NOT a manufacturing mistake.

The next morning (Friday) I got an email saying to keep the wrong item JUST IN CASE for 30 days and then I could toss it if they didn't need me to send it back at their expense. This new rep also sent a Fed Ex tracking number.

Saturday morning -- I have the KIT (the WHOLE kit) in my possession and installed.

I was tempted to rate them 4 stars because they DID resolve the issue without difficulty BUT I decided on 3 because it clearly should not have happened this way in the first place.

End result: I have the right product at a price I'm happy with. Customer service was easy to deal with and took care of it quickly.

Future buyers, beware. If you decide to return a part you purchased for whatever reason, you will NOT be refunded the full amount you paid up front. I guess I overlooked that part in their return policy. I was refunded the purchase amount minus shipping and handling. I am not sure what kind of policy this company adheres to when I had to pay to ship the part back to the company, about $30 out of pocket, (I believe I handled the part as well), and they still take out shipping and handling costs.

I am not sure what to call this practice: ripping-off the customer or scamming the customer.