A Place for Mom

We had help before we knew we needed it. The hospital contacted A Place for Mom and they handled everything.

I worked with an advisor from A Place for Mom at the beginning of looking for Memory Care for my mom. They did send my contact info to a bunch of places that were out of my price range, but it wasn't hard to stop the calls. I chose a place they did not refer to, and worked with a company the hospital recommended to me, called Oasis who were genuinely helpful. Because my situation involves a second step, which is now to get Mom to a memory care facility in my state, I chose to use Oasis again. However, I also do my own research. When I had a question about one of the places I found on my own, I landed on the phone with A Place for Mom without evening realizing it (lack of transparency). Despite my protests, they put me on the phone with an "advisor", saying they could answer my question about a particular care home. Instead, they tried to railroad me into working with them, even after I explained I was already working with Oasis. They were extremely pushy, and when it was clear that I wasn't going to get them what they wanted, they pretended to have helped me by sending a list of the places I had told them were on my list already! I am now signing the form Oasis gave me that enables me to remove my name and my mom's name and info from their contact list. I would recommend to avoid A Place for Mom.

I needed a place quickly for my brother. Kathy was so on top of it from the beginning. I got appointments quickly and great advice.

My experience was very negative with this person. I am sure there are people who do a good job but they seem to be in other parts of the country. And that is why I did not give one star. The places that called me were not really suitable other than they had the bedroom configuration I asked for. The first one sounded very nice for assisted living or independent living but once dementia sets in MOVE. Ratings on line said their facility was terrible for Memory Care. The next one did not charge extra for extra care-very suspicious. One place the ratio was 1:8 for moderate to severe dementia care-too low.
I leared also from looking with my sisters that you cannot visit a new facility in Washington DC and apply it to an older Facility run by the same company in the Bay Area. Each facility has it's own Managers and flavor. One needs to visit in person. Also, I would narrow down and then revisit the facilities at different times of day, Morning and afternoon. Are the redidents dressed in the am and clean. Is ther an odor to the facility? Are there activities going on and is the staff interacting. Your Mother or Father will probably complain about moving no matter where they go so you have to be the detective and figure out if the place you chose is working out. Many very nice assisted living locations do not have good care for dementia patients.

Very helpful advice and information about available facilities as our family navigated a rapidly changing set of medical issues for a family memeber.

This Company has a lot to learn for dealing with people that are disabled and are in need of assistance, they keep interupting when you are just asking questions on your current living abilties, the person I spoke with was Laura Paul and she was so rude I couldn't see anybody using this service for any kind of living environment, Take my advise and look else where!

Rebecca has been great, giving and getting the information I needed and always following up on progress.

I found that the prices that Place for Mom quote are much higher than when I called and asked. So, yes they do get a kick back and I think that is what is the real issue here. Instead of A Place for Mom going to the care place and evaluate whether it should be something they would recommend, they only recommend a place that will pay them to recommend them. For example, one place that was recommended, was not anyplace I would put my mom as it was on a busy street with a dirt lot for a back yard. Then the marketing phone calls began. Right after I gave A Place for Mom my house phone number, I began receiving marketing calls the following day which I never received before. A Place for Mom should change their strategy and do what the auto club does, they personally go to hotels and rate them to advise their clients. No one at A Place for Mom does that, so they could be sending you to a care place with a busy street and a dirt lot for a back yard and they don't know the difference. I would suggest A Place for Mom start considering going to the places they recommend instead of only recommending the places that will pay them. That is what is basically wrong with this whole company.

From the moment I made the call to a place for Mom the staff were so helpful and caring. I was set up with appoinments to 5 facilities. Everyone was so eager to help me find a facility for my Aunt

I have used a place for mom twice. The first time they did help get my mother in law placed and I really liked the representative we worked with. However I did get bombarded with soooo many calls and emails from places even after we picked a place. I also got a lot of phone calls from the representative, so much so that I ended up saving her number in my phone. The second time, we needed a higher level of care for my mother-in-law and their selection of places was limited, I didn't really like the representative I worked with, and still got annoying spam communication. My mother-in-law ended up passing away about a month ago and I let the representative know. They gave me a very quick oh sorry to hear that and no further communication. I asked them to let places know so that we would not continue to get communication. I continue to get e-mails from places a month later. The only thing a place for mom offers is the pricing for places which otherwise they don't often post on their websites but it comes at the cost of lots and lots of people calling and e-mailing you.

A Place for mom is not there to help you, they are there to help their network of facilities.

I had a horrible experience with the agency and ended up having to do everything they claimed to be willing to help with on my own.

Upon contacting them, they released all of my personal contact information to scores of facilities.

I was inundated with hundreds of email, phone calls and mail adverts. My contact only contacted me after our initial conversation long after I had figured it out myself.

This service is not there to do anything other than feed their network of facilities. They did not provide what they claimed to offer and left me and my family to handle it on our own.

They are a "free" service and they should be because they offer nothing. Do not waste your time with these people.

They prey on people in their most vulnerable moments to feed their corporate facility networks, who are in fact who funds their "Free Service".

"Our community partners pay us for placement services."
JOAN LUNDEN - A PLACE FOR MOM SPOKESPERSON

In my whirlwind search for a place for my 89 year old dad I somehow became connected to "A Place for Mom". They sounded so nice and helpful on the phone and I couldn't resist giving them my information. Looking back I realized the women on the phone had no knowledge of my dads area and had never stepped into any of the facilities they were recommending. Three tours were set up and the first tour was double booked and I had to wait an hour. The second tour was for a facility that was way too big for my dad who has beginning dementia. I canceled the third tour. A Place for Mom is just an electronic search with phone calls for availability. They really can't even give you pricing. There are places like CareQuest you can call who have local agents who know the facilities and work to get best situation for your loved one. I ended up going with the first place I toured so that is why I am giving 2 stars and not 1. A Place for Mom got their fee for very little work or help. I do not recommend them!

I spoke with a place for Mom twice. They sent me a list of places. I am pretty sure it was googled. But anyways, they did nothing for me besides send me a list of places to look at. Then they never followed up with me to see how things were going. They sent out a mass email per requirements. But never followed up on any of the questions or concerns that were posted in the emails. When I spoke with my worker the second time I asked about it. Her response was she just does not have the time. If I need something I need to call her. When I spoke with the assisted living facility they had no idea that I was working with a place for mom. I spoke with APFM and explained that I did all the work and the worker did nothing except send me a list they told me I was wrong and that there are lots of notes. So basically because APFL was involved my father lost out on a move in sale that they were having. I would never use this type of program again and would recommend that you do the google search yourself and ask people. You will get better help.