• AnyVan

AnyVan

Overview

AnyVan has a rating of 2.3 stars from 710 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AnyVan most frequently mention customer service, next day, and time slot problems. AnyVan ranks 235th among Moving Service sites.

  • Service
    226
  • Value
    218
  • Shipping
    112
  • Returns
    64
  • Quality
    176

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
35
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What reviewers want you to know

Positive highlights

  • Customer service was very helpful to speak to, our driver was great and kept us informed along his journey.

Critical highlights

  • The above I put in a claim for obviously and the removal men said the damage was already done.
How would you rate AnyVan?
Top Positive Review

“Incredible Service!”

Elliott N.
3/1/22

Absolutely incredible service. We were in dire need of a move down to an spontaneous eviction and stumbled across this company whilst browsing for removals, and it paid off massively. The lads they provided did an exceptional job at moving our stuff quickly and effectively, and considering we were on a a top floor flat with no lift, they got on with it and worked incredibly hard. Would highly recommend! 10/10

Top Critical Review

“Awful awful awful!”

Sophie K.
1/7/24

Awful awful awful! Everything that they could have done wrong they did. I did the quote over the phone and the girl I spoke to put down everything incorrectly. Customer service were raising their voice every time I called them to explain the situation. And another 2 times they said someone else will call me on the same day and no-one did. We had already heard bad reviews about them but didn't believe them until we did it ourselves...

Reviews (710)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (99) removal men (14)
Thumbnail of user deborahs1897
1 review
1 helpful vote
November 18th, 2021

Very quick and easy to organise. Arrived promptly and job done with ease. Difficult time in my life made more bearable with you guys

Thumbnail of user elaines83
1 review
0 helpful votes
December 11th, 2017

The people we had were good, but we had a problem and had hoped to change the day. I was told twice last Sunday that someone would ring me back and one week later I am still waiting for the call back! Luckily I was able to sort the problem with the original driver. Not terribly impressed that the twice promised return call did nit happen.

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From the business

AnyVan.com is the UK’s largest delivery and removal marketplace in the UK and Europe. With over 2.9million users and 80,000 transporters, and partnerships with Gumtree, Zoopla, and Preloved, our sole objective is to make moving, easy and affordable for everyone. From a King-Sized bed to a picture of the Queen; a Piano to a classic Capri; we move anything, anywhere.

Our low prices and customer service quality has earned us a Trustpilot rating of 9.6/10.

AnyVan was initially launched in a reverse-auction style, which offers customers a range of quotes from trusted transport providers, eliminating the search process usually involved in arranging a delivery, and allowing them to choose the best quote for their individual needs.

Continuously evolving, AnyVan now offers a more cutting edge, on demand solution alongside the traditional auction environment - including accurate price estimates and instant booking.

Company Representative

Thumbnail of user anyv
AnyVan T.
Team Member
Typically does not respond to reviews

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