• Anniecloth

Anniecloth

Ratings On Other Platforms

Trustpilot
3.4 / 5
Better Business Bureau
1.1 / 5

Overview

Anniecloth has a rating of 3.6 stars from 5,216 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Anniecloth most frequently mention online boutique, customer service, and good quality. Anniecloth ranks 14th among Women's Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 73.6%
Positive
78
Neutral
6
Negative
22

Instant Feedback

52,256 reviews

355
See all photos

What reviewers want you to know

Positive highlights

  • I had some confusion with my order, but customer service was friendly, fast, and a comfortable process.
  • Every shopping experience with this boutique is always a pleasure.

Critical highlights

  • I have emailed the service at Annie Cloth twice in the past 14 days and had no response to return two items.
  • What kills the deal was return policy not clearly provided up front!
How would you rate Anniecloth?
Top Positive Review

“Everything is realatively easy”

Pam Q.
1/2/24

Everything is realatively easy. It would be nice to have a save for later or remove item b option at checkout when you go through the Web.

Top Critical Review

“Beware of Scam with Annie Cloth”

Lois T.
1/14/21

I am incredibly angry that I believed I would receive the actual products I ordered. Before purchasing I checked where the company was located, and the website England so I thought it was likely a reputable company. Boy was I wrong - the company is out of China and are scam artists. They post nice clothing photos for sale and then once you receive them, they are not at all what was advertised and are the cheapest garbage that you can imagine. They are very quick to answer their emails, I will give them that, but there is no customer service at all. DO NOT order from this company, they are a complete rip off! First photo is the advertised sweater. The 2nd photo is what I received, plastic polyester that isn't anything like the advertised version!

Reviews (5,216)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (657) annie cloth (696) return policy (194) shopping experience (625) return label (54) phone number (78) quality clothes (137) credit card (199)
Thumbnail of user yacom
1 review
0 helpful votes
February 1st, 2020

I received both items in excellent condition, exactly as advertised and shipping was quite fast. Overall, I personally had a very good experience with this boutique and would be happy to buy from your site again.

Thumbnail of user caterinaf2
1 review
0 helpful votes
September 9th, 2021

I bought several clothes from this website. A skirt and some long dresses that have a perfect fit. Your clothing line is fabulous. I would recommend it to everyone.

Thumbnail of user andresaa
1 review
0 helpful votes
February 10th, 2020

Easy online ordering, I kept up and delivery was in a reasonable time. I love shopping on the internet with this boutique.

Thumbnail of user laured2
1 review
0 helpful votes
March 12th, 2020

I made my purchase on this online clothing page and I was happy with the beautiful things that came to my house. Helped me find what I've always wanted.

Thumbnail of user jeannieh123
2 reviews
0 helpful votes
May 24th, 2021
Verified purchase
• Updated review

I thought the t-shirt was so cute because of the cut of the bottom, but the one I received is different than the picture. The fabric is also some kind of synthetic nylon and I thought it would be polyester or cotton. I also ordered some shoes and they look a little different than the ones pictured. The ones I received have a large white sole on them which I didn't see in the picture. I will be returning both.

Reason I chose this business:

The blouses advertised on FaceBook are so stylish and cute and I was disappointed in the blouse when it came. It doesn't fit at all like the one on the model and the bottom hemline is different.

Quality
Shopping experience great
April 24th, 2021
Verified site experience
• Previous review

Shopping experience great. Was surprised at shipping cost, a little higher than I expected, but not out of

Reason I chose this business:

I liked the blouse I saw on Facebook.

Thumbnail of user bettyf350
1 review
0 helpful votes
May 6th, 2021
Verified purchase
• Updated review

My first shopping experience with Annie Cloth was quick and easy... once I decided what items I wanted to purchase.

Reason I chose this business:

I chose Annie Cloth, because there was a particular maxi dress I wanted to purchase.

Reason I chose this product:

I chose the products, because I liked the variety of colors, and sizes the maxi dress came in.

Quality
My first shopping experience with Annie Cloth was...
April 4th, 2021
Verified site experience
• Previous review

My first shopping experience with Annie Cloth was quick and easy..

Reason I chose this business:

I chose Annie Cloth, because there was a particular maxi dress I wanted to purchase.

Thumbnail of user yaniras3
1 review
1 helpful vote
January 12th, 2020

On this website I could navigate as I pleased. Online help was available to answer any questions about my order. Shipping was fast and efficient, and best of all, the dress was simply beautiful.

Thumbnail of user emmar156
1 review
0 helpful votes
February 13th, 2020

This boutique has the most professional and fastest service of all time, customer service people must be promoted. Finally my order arrived, the dress is as I dreamed Thank you so much for everything.

Thumbnail of user safirag
1 review
2 helpful votes
January 16th, 2020

The pants arrived much faster than expected, it was exactly as described, it is excellent quality. I received compliments from my friends and coworkers.

Thumbnail of user meadowh
1 review
0 helpful votes
February 9th, 2020

This is the best boutique! Super clothes, fast delivery, courteous personal service and very simple to return without questions and full refund. Good value for money. Very, very happy customer, these women will be very successful if they adhere to this formula. Did I mention how happy I am with this online boutique?

Thumbnail of user saraj394
1 review
0 helpful votes
July 3rd, 2022
Verified purchase
• Updated review

Happy w/my experience. I wish shipping charges were not quite so steep. And they do tempt you w/ "up to --% off" but your. % off is never really that great.

Reason I chose this business:

I saw an item in the advertising that I was interested in.

Reason I chose this product:

I wanted & needed them.

Quality
This site pulls you in by offering a coupon w/ a significant...
June 27th, 2022
Verified site experience
• Previous review

This site pulls you in by offering a coupon w/ a significant amount off your purchase or free shipping or whatever. When I went checkout my coupon was valid for any additonal discount. BUMMER.

Reason I chose this business:

I saw an item in the advertising that I was interested in.

Thumbnail of user renatag11
1 review
0 helpful votes
January 21st, 2020

Very happy with my coat, it is as comfortable as recommended, amazing work! I can't wait for my next purchase, definitely the first place where I will shop online.

Thumbnail of user lisad2432
1 review
0 helpful votes
June 9th, 2022
Verified purchase
• Updated review

Unable to find a way to return the dress. Website won't accept my information and its wants shipping expense which i dont have

Reason I chose this business:

European dress design

Reason I chose this product:

Looked like embroidered but it wasnt

Quality
Good website, easy to use
May 4th, 2022
Verified site experience
• Previous review
Reason I chose this business:

European dress design

Thumbnail of user rebecaa8
1 review
0 helpful votes
January 28th, 2020

Every shopping experience with this boutique is always a pleasure. My last order was delivered, the products I ordered were not suitable for me, and although I had problems with online returns at other stores, as soon as I contacted them it was very useful and they organized the return. Thanks.

Thumbnail of user jovitas4
1 review
0 helpful votes
March 18th, 2020

I have bought many times in the iconic and they are too good! From online ordering, fast shipping, good product brands, and trusted customer representatives. Thumbs up!

Thumbnail of user corinad9
1 review
0 helpful votes
August 30th, 2021

I just had to write and say how impressed I am with my first online order here. The quality of the clothing coupled with the fantastic value for money is second to none. I can't wait to place my next order. Thank you for providing clothes that fit me and look fabulous... I love and enjoy shopping from here.

Thumbnail of user margarete502
1 review
0 helpful votes
May 8th, 2021
Verified purchase
• Updated review

This is my first time ordering and the clothes are very cute! $20 for shipping is pretty pricey, so we'll see how things go from here to see if I'm a return customer.

Quality
This is my first time ordering and the clothes are...
April 7th, 2021
Verified site experience
• Previous review

This is my first time ordering and the clothes are very cute! $20 for shipping is pretty pricey, so we'll see how things go from here to see if I'm a return customer.

Thumbnail of user ceciliaa43
1 review
1 helpful vote
January 10th, 2020

Excellent online store, delivery is made on time, in addition to the clothes and accessories have good prices, it is reliable, I can buy many products without fear.

Thumbnail of user carolynk682
1 review
0 helpful votes
May 14th, 2023
Verified purchase
• Updated review

I could not find information on return or exchange policy. I am concerned but I really like your things and am hoping to have my trust rewarded when things arrive and there is a return policy enclosed. I ordered 4 pairs of summer pants which arrived after 2 weeks (too long) a time. They required a great deal of alteration. I ordered 2 tops which never arrived. I never saw an address or phone number to help straighten things out. I do expect an email or phone call to strai

Reason I chose this business:

Your clothes are pretty. And with the alterations will fit well. You have disappointed me and that is the reason that I have not sent in a second order. PROVIDE A CLEAR PHONE NUMBER.

Reason I chose this product:

Appearance and price. Good marketing does not make for return customers.

Quality
I could not find information on return or exchange...
May 11th, 2023
Verified site experience
• Previous review

I could not find information on return or exchange policy. I am concerned but I really like your things and am hoping to have my trust rewarded when things arrive and there is a return policy enclosed.

Reason I chose this business:

Your clothes are pretty. Please do not disappoint me

Thumbnail of user karenh2684
1 review
0 helpful votes
August 22nd, 2021
Verified purchase
• Updated review

YI received the sandals I ordered but they are too big even though I indicated my correct size. You guys make it too difficult to return items so I will have to either give them as a gift to someone or sell them for peanuts. I am dissatisfied that your sizes do not seem correct.

They say a refund for my return could take months because it comes from overseas... bla bla bla.. Very dissatisfied. I will have to keep the sandals.

Reason I chose this business:

I liked the sandals.

Reason I chose this product:

I was hoping they would fit me. They didnt.

Service
Quality
Your cost of shipping is too high!
July 23rd, 2021
Verified site experience
• Previous review

Your cost of shipping is too high! I hope indeed to receive my order within 10 days!

Reason I chose this business:

I liked the sandals.

Thumbnail of user christophera733
1 review
0 helpful votes
May 9th, 2022
Verified purchase
• Updated review

Would like to have know while ordering the items rather than after paying for them that one item wasnt available.

Reason I chose this business:

Looking for boho short sleeve tops on google. I liked your prices especially since this was my first time ordering from you.

Reason I chose this product:

Was what I was looking for. Price. Easy care fabric (older and don't like ironing or steaming).

Quality
Had trouble with password
May 3rd, 2022
Verified site experience
• Previous review
Reason I chose this business:

Looking for boho short sleeve tops on google

Thumbnail of user halimaa7
1 review
0 helpful votes
July 3rd, 2020

Fast delivery and good service. The jumpsuit was made of good materials and fit very well. It will be highly recommended for friends and will definitely buy again. Expect more new designs from this boutique online.

Thumbnail of user danielak35
1 review
0 helpful votes
September 11th, 2021

Spectacular online store, I have not received more than an excellent service from this website, my order was handled quickly and efficiently. My follow-up questions about discounts were handled equally well. I can't wait to put on my new dress.

Thumbnail of user shannonm777
1 review
0 helpful votes
September 24th, 2021

While doing some late night internet shopping, I was so thankful that my question was answered in a matter of minutes by a lovely lady from this boutique that she was so helpful. I was able to complete my purchase that night instead of waiting until the next day! Unbeatable customer service. I can't wait for my dress to arrive :)

Thumbnail of user antonellaw1
1 review
0 helpful votes
July 4th, 2020

This boutique has clothes with a style very appropriate for girls. I always shopped at this online store and never had a complaint. The fabrics looked exactly as they were posted on the website. I loved.

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Thumbnail of user laih3
- l.
Typically responds within 3 days

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