The company's reputation is significantly marred by negative customer experiences, particularly regarding its customer service. Many customers express dissatisfaction with the lack of support and responsiveness, indicating a perception that the company does not prioritize returning customers. While there may be some underlying strengths, such as product quality, the prevailing sentiment highlights a critical need for improvement in service delivery and customer relations. Addressing these concerns could enhance customer loyalty and overall satisfaction, suggesting that a more customer-centric approach is essential for rebuilding trust and reputation.