AmourFeel

Dear Jeramy,

Thanks for taking the time to share your feedback with us. It means so much when our customers share their experiences.

Also, please be aware that all of the validated members are real and genuine. The thing is that we introduce the hard and several steps procedures of verification for all our validated members.

Our website is an online-international communication platform where our member’s satisfaction is our primary focus. We provide our members with fast and convenient environment to initiate communication and share different ideas, traditions and knowledge with other members of the website.

We try to make sure that all the validated members are interested in communication with other members of the website. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

Anyway, if you have any doubts please contact us.

We will be glad to assist you in case of any additional questions. Please contact us via support@amourfeel.com if any assistance is needed.

Kind Regards,
Amourfeel Customer Support

Dear Nic,

Thank you for sharing your thoughts and feedback with us!

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally. At the same time, you may easily use the website without being distracted by extra advertisements.

We always provide high-quality support services for our members. Every query is carefully reviewed by our moderation, financial or technical departments. Our customer support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers.

There are multiple options to reduce your expenses and use the platform in the most efficient way, please contact us via support@amourfeel.com and we will be happy to help you with that.

Best Regards,
Amourfeel Customer Support

Dear Bob,

Thank you for leaving feedback!
We are glad that you enjoy communicating with other members on our website!

We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

Moreover, we are always glad to offer some free credits to our customers, so please contact us via support@amourfeel.com in order to learn the details.

Have a great time!

Best Regards,
Support Team AmourFeel

Dear Chris,
Thanks for sharing your feedback.
We are sorry to hear your experience didn’t match your expectations.

Please note that our trusted users’ profiles are confirmed by verifying their ID and background. Firstly, in order to register, every trusted user takes a short video of herself holding her ID, stating the current date, and confirming her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile.

Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User").

Please feel free to reach out to our support@amourfeel.com email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
AmourFeel Support Team

Dear Donald,

Thank you for leaving feedback!
We are glad that you enjoy communicating with other members on our website!

Our website is an online-international communication platform where our user’s satisfaction is our primary focus. We provide our users with a fast and convenient environment to initiate communication and share different ideas, traditions, and knowledge with other users of the website. Therefore, we cannot promise anything about marriage or coming to another country, however, we would be very pleased to hear if your relationship taking that direction.

Have a great time!

Best Regards,
Support Team AmourFeel

Dear Ron,

Thank you for leaving this review!

We strive to provide every user with a safe and reliable space for online communication and for this reason, we review each complaint carefully.

At the moment we do not have an open space where we collect and publish information about the success of our customers, it is rather common that most people tend to keep their personal experiences private and usually never share that type of information on the internet. However, we certainly know about the cases of people who met each other through our website and continued their relationships further. Just like in real life, the results and success of each particular individual depend on various circumstances and are always different. Every member has a different goal upon signing up on our website and every member defines their success in a different way.

Be advised that our website is a standalone platform that was designed for online communication. We cannot guarantee and do not promise members any specific results from using the platform. All the ladies registered on our platform are mere users with different reasons to communicate with other people, hence the experience of each particular member is unique, as well as their results from using the platform. We are not able to control communication and personal affairs between our users from our side because this particular matter is not within the scope of our possible impact.

Some people chose to use our website to find interesting interlocutors, some seek popularity, some users are here to find friends or like-minded people, some people want to establish international acquaintances to share their traditions and experience, for instance. As our website provides every user with a convenient option to communicate in chat or mail sections, you always have the option to discuss everything with the person you are interested in directly to find out if your purposes actually match.

At this point, we kindly ask you to contact us via Support@AmourFeel.com as soon as possible and we will be happy to assist you with all the difficulties you have experienced.

We hope to hear from you soon.

Kind regards,
AmourFeel Customer Support

Dear Adam,

We are sorry to hear about your unpleasant experience on our platform.

We would like to emphasise the fact that we try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

It is highly important for us that only real users communicate on our platform. We check validated members' profiles carefully. Firstly, in order to register, every member takes a short video of herself / himself holding the ID, stating the current date, and confirming his/her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to his/her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Lastly, we verify if the personal documents member attaches are valid.

If any profile does not meet the requirements of the check-up at any of the abovementioned stages, it gets deactivated.

If there’s anything we can do to help you further, let us know via support@amourfeel.com.

Best Regards,
AmourFeel Customer Support

Dear Luc,

Thank you for taking the time to leave feedback about our website.

First and foremost, we may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign.

If you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to support@amourfeel.com and we will check the case.

We have never scammed anyone and review every complaint individually. From our side, we do not tolerate the scam. In case the investigation results confirm the violation of the rules such users will be banned from the site.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team AmourFeel