AmourFeel

Dear Customer,

Thank you for a 5-star review!

We are glad that our website is the right place for you!

We will pass your feedback to the relevant department. At the same time, please note that you can easily browse profiles for free. However, in order to view personal photos or chat with our validated members, you will need to be a paid member and purchase credits. You can choose among various packages and try the cheapest ones in order to understand how our project really works.

Should you have any questions, please contact us back. We will be glad to help you.

Best regards,
Amourfeel Customer Support

Dear Paul,

Thank you so much for taking the time to leave us a positive review. We appreciate it!
You can use the Search option at the top of the list of the members, registered with us. By clicking the “Filters” button, you can sort members by location and age, you should find someone close to your age.

Contact us via support@Amourfeel.com if some questions pop up. We will be glad to assist you.

Best Wishes,
Amourfeel Customer Support

Dear Sir,

Hello and thanks for leaving your review.

Please accept our apologies, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give the high-quality service to all our customers and a high-level support in any cases you have.

We have a lot of people taking care of the customers' issues, whatever they are. So we are always at your service and count on your understanding.

Kind regards,
AmourFeel Customer Support

Dear Lee,

Thank you for taking the time to leave feedback about our website.

We understand that at first sight long-distance relationships may seem like something that is hard to stay in. Obviously, it takes a little more effort than meeting a local person but the users registered on our website are totally worth it, though. On our website, you have a chance to get to know each other by communicating in a safe and secure environment. Our friendly and skilled team of professionals is one click away if you have questions about the website.
Moreover, it is a great opportunity to meet people from all over the world!

We may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign.

We also maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our client's privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

However, we are always glad to offer some free credits to our customers, so please contact us via support@amourfeel.com in order to learn the details.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Have a great time!

Best Regards,
Support Team AmourFeel

Dear Dusty,

Thank you for the review and for bringing this to our attention!

Please, be kindly informed that you can ask the member if he or she wishes to start a video call with you just after the contact exchange.

I am afraid currently we do not have such functionality on the website which allows you to see the person you are speaking with in case she does not use streaming.

Should you have any questions, please contact us back via support@amourfeel.com. We will be glad to help you.

Best regards,
Amourfeel Customer Support

Dear Michael,
Thanks for sharing your feedback.
We are to hear sorry your experience didn’t match your expectations.

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.

Please feel free to reach out to our support@amourfeel.com email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
AmourFeel Support Team

Dear Bill,

Thank you for taking the time to share your concerns and feedback with us!

We are excited to hear about your positive experience and we are glad that our service helps you establish connections with wonderful people online!

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally. At the same time, you may easily use the website without being distracted by extra advertisements.

We always provide high-quality support services for our members. Every query is carefully reviewed by our moderation, financial or technical departments. Our customer support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers.

There are multiple options to reduce your expenses and use the platform in the most efficient way, please contact us via support@amourfeel.com and we will be happy to help you with that.

Kind Wishes,
AmourFeel Customer Support

Dear Ernesto,

Hello and thanks for finding time to submit your review.

I can see how you feel. To be honest, some of our other members felt that our prices are too high. Indeed, there are many websites out there, our communication platform though has a number of advantages, such as strict adherence to the terms of legislation, including the Federal IMBRA law, which guarantees the member's safety from inadequate individuals. In addition to these serious measures, we always provide high-quality support service for our members. Every query is carefully reviewed by our Investigation, Moderation, Financial or Technical departments.

This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

Best regards,
AmourFeel Customer Support

Dear Fred,

Thank you for your positive feedback about our communication platform!

We're glad to hear that you've had a good experience using it. However, we understand your concern about the age of one of the users you've interacted with. We have strict policies in place to ensure that our users are of legal age, and we take reports of underage users very seriously. Most of our users are from countries where the age of majority is reached at 18, but we will investigate this matter and take appropriate action if necessary. In the meantime, if you come across any other users that seem to be breaking our terms of service, please let us know via support@amourfeel.com.

We appreciate your feedback and will continue to work towards providing a safe and enjoyable experience for all of our users.

Kind Regards,
AmourFeel Customer Support