America Suits

I ordered the Officer K genuine leather full length green trenchcoat - the most expensive option available. I got the product in 11 calendar days from ordering, customer service was good, communication was prompt. The coat came as advertised and it met or exceeded my expectations. This is a well made, high quality leather coat, nice lining, looks and feels great, perfect size based on what I ordered. Highly recommend based on my experience.

AVOID. This website is FRAUDULENT!
They have stolen MY photos which have myself in, wearing MY jacket from MY Etsy listing and removed my stores copyright watermark to sell their own products! They have also done this with 2 of my friends Etsy and instagram photos! They are NOT using images of the items you will receive. Do not trust this site with your money. Buy directly from reliable sellers on Etsy, or other well-known websites that you can trust!

Great Blue Parka coat ordered online for the first time from americasuits. They did a great job making this coat, really happy with them

I ordered a jacket, quality was surprisingly very good and very comfortable. Great customer services, I would recommend to everyone who likes new designs and good quality leather jackets.

Highly recommended,

Ordered a coat in green color this year. The coat fits like a glove and the delivery was just in time, love the coat and the writing on the back, great quality and amazing stitching

Recently purchased the Hades jacket off their website for our family's Descendants Halloween theme. I was excited someone even made such a unique item. HOWEVER…not only was their communication process inadequate, from lack of proper shipping updates (tracking information), to the described shipping out times from their website, but the product itself was completely different from the one shown on the website. It was purple not blue and the paint job itself was so poorly done, and the gold shoulder patches were cheap looking fake wide rhinestone'ish ribbon strand that was even cut crooked and glued on. The picture on the left shows what I received the one on the right shows what their showed on their website. I tried in fairness to contact the company with pictures showing what I had received and if that was the product they intended to ship. Thinking perhaps it wasn't completed. They have not responded. I am left to try and paint all the details on myself. My overall experience was poor and I would not recommend this company. Poor communication and VERY poor quality.

I had previously purchased a jacket from the company's website, and I wanted to buy another one of the same type. The second that was sent to me was similar, but it was not the same jacket.

I contacted the company through email, and explained the situation. I stated that I was prepared to exchange jackets upon the arrival of the correct one. I did initially get a response indicating the jacket was being shipped. Several weeks passed, and it did not arrive.

I sent several emails requesting the name of the carrier along with the tracking number. None of my emails were answered by the company. It is for this reason that I am giving the company a one star review.

Ordered a jacket for halloween, the coat was the wrong size even after taking my measures. The orgin of the parcel was from Pakistan and not UK as the company implied. When confronted with the issue the support were extremely unhelpful and tried to talk me into keeping the coat as it was.

When they finally accepted the resend for adjustments (on my expense) the experience turned into a nightmare. They claimed they shipped the coat through DHL but when i contacted DHL myself they had no item in their system.

I sent them multiple emails without any response and the only way to get a hold of them was posing a potential customer over their live chat. When i finally got a hold of them (again) they claimed DHL was at fault while posting a Excel sheet with my shipment added today.

This coat has now cost me more in time than the original 230$ i paid for it (they also lowered the price right after my order went through).

I still have not received the item and give it until Friday until i contact the police and visit them in person.

No compensation has been offered and their last note was that i should be grateful because "i'm getting the coat".

BEWARE and refrain from ordering.

Update No. 1: They suddenly started replying to my emails. Here is a print of the conversation._________________________________________________________________
Subject: Thanks but no thanks for leaving a stupid lie review on trust pilot, u r just a kid and not professional at all.
Sender: America Suits
14:49_________________________________________________________________
From me:
Andreas Odelberg-Johnson
14:50
To: America
Oh so now your reply? Hilarious._________________________________________________________________
2017-11-07 14:49 GMT+01:00 America Suits
America Suits
14:51
To: me
I did reply to you always and did explain everything in honest but you are a stubborn kid what can i do with customers like u,,,,, nothing i guess
Regards_________________________________________________________________
Andreas Odelberg-Johnson
15:00
To: Americasuits
Don't worry about it, if you treat customers well I'm sure you'll get some REAL positive reviews instead of the ones you wrote yourself.
My customer experience has been horrible and i probably would've left a positive review if i had been offered some kind of compensation together with an apology and some honesty. Instead you throw lies in my face and try to blame DHL who has been 100% professional and helpful in this whole mess of a purchase.

Hopefully you'll learn from this._________________________________________________________________
America Suits
15:02
To: Me
Yes, i did learn and that is u r just a kid and can't argue with u anymore your coat is on the way.
Have a good day_________________________________________________________________

This is the way they respond to and treat their "customers".
On a final note i think they've written the positive reviews on here themselves. Just check in on the account below me. The only other review from the account is to paypal for revoking their account on there.

I wonder why that might be?________________________________________________________________
Edit No. 2: They just contacted me and told me they are trying to cancel the shipment and provide me with a "refund" since I'm a "unhappy customer". To me that is completely fine as long as i get either my money back or the correct product.

I don't trust their word at this point and will update on further development.