Cindy M.

Recently purchased the Hades jacket off their website for our family's Descendants Halloween theme. I was excited someone even made such a unique item. HOWEVER…not only was their communication process inadequate, from lack of proper shipping updates (tracking information), to the described shipping out times from their website, but the product itself was completely different from the one shown on the website. It was purple not blue and the paint job itself was so poorly done, and the gold shoulder patches were cheap looking fake wide rhinestone'ish ribbon strand that was even cut crooked and glued on. The picture on the left shows what I received the one on the right shows what their showed on their website. I tried in fairness to contact the company with pictures showing what I had received and if that was the product they intended to ship. Thinking perhaps it wasn't completed. They have not responded. I am left to try and paint all the details on myself. My overall experience was poor and I would not recommend this company. Poor communication and VERY poor quality.