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Had tires dropped shipped to my local shop for installation. Scheduled it for the day after delivery. I was in and out in less than an hour.
On 10/6/21 purchased 4 tires with road hazard coverage from the Palo Alto location. That purchase went well and the staff was friendly personable. However, twice in the last month I went to the Stevens Creek location and was turned away with a flat tire. Last evening I arrived at 5:17 PM with a tire going flat. I was basically told I could make an appointment for the next day as they were closing in 45 minutes. Road Hazards happen unexpectedly and therefore it is not possible to schedule a "flat tire". The total job would have taken 5 minutes, but the staff AGAIN turned me away. After me telling them I was not happy and could not schedule a flat tire, and the fact they were still open, they told me I could call their district manager Jeremy and gave me their *******560 number to complain. I would not recommend anyone purchasing road hazard protection from this company as when you need to use it, they don't want to help you. I left and went down the street to a competitor and paid to have my flat repaired for the SECOND time, it only took 5 minutes! Why don't they want to repair a flat? Perhaps because it is a warranty repair and they don't want "non-cash paying" customers? I am not sure the reason, but having this happen two times, has me rethinking my affiliation with this tire company. I am the fleet manager of a transportation business and have decided NOT to use America's Tire Store any longer as they don't take care of their customers. There are other choices for your tires, so my recommendation is to look elsewhere.
Every time I use America's Tire stores they are always very helpful and care about your time. As soon as I walk in someone acknowledges my presence and promptly assists me with my issues. Their work is professional and conducted in a timely manner. I have been using them for 10 years and will continue until I cannot drive anymore. Give them a chance and I promise you wont be disappointed. They are the same as discount tire as well.
I bought a set of tires from American tires in Chino Hills, CA., few months ago and since then, they emailed me to remind me for tire rotation twice. Of course they were free and really friendly. Great prices and great services. I highly recommend any all all their branches.
On 10/6/21 purchased 4 tires with road hazard coverage from the Palo Alto location. That purchase went well and the staff was friendly personable. However, twice in the last month I went to the Stevens Creek location and was turned away with a flat tire. Last evening I arrived at 5:17 PM with a tire going flat. I was basically told I could make an appointment for the next day as they were closing in 45 minutes. Road Hazards happen unexpectedly and therefore it is not possible to schedule a "flat tire". The total job would have taken 5 minutes, but the staff AGAIN turned me away. After me telling them I was not happy and could not schedule a flat tire, and the fact they were still open, they told me I could call their district manager Jeremy and gave me their *******560 number to complain. I would not recommend anyone purchasing road hazard protection from this company as when you need to use it, they don't want to help you. I left and went down the street to a competitor and paid to have my flat repaired for the SECOND time, it only took 5 minutes! Why don't they want to repair a flat? Perhaps because it is a warranty repair and they don't want "non-cash paying" customers? I am not sure the reason, but having this happen two times, has me rethinking my affiliation with this tire company. I am the fleet manager of a transportation business and have decided NOT to use America's Tire Store any longer as they don't take care of their customers. There are other choices for your tires, so my recommendation is to look elsewhere.
Had tires dropped shipped to my local shop for installation. Scheduled it for the day after delivery. I was in and out in less than an hour.
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Hi! America's Tire here - just rolling along talking tires and wheels, motorsports, promos & more. You can also find us at our sister site@DiscountTire!
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