American Trucks has a rating of 4.4 stars from 7,249 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery, and great experience. American Trucks ranks 1st among Trucks sites.
My experience has been great so far! I have ordered through AT before and been supper impressed with the quality and speed of my delivery. The only aggravating part was looking for wheels and tires. Huge selection on wheels and you can filter size, brand, diameter, offset,...everything. But it sucks when you look at wheels and then cant see they are out of stock until u put them in your cart and its is at least 12 weeks out. Other than that everythi g is great!
They sent the wrong cold air intake. I had to wait 4 to 5 days to receive it only for it to be the wrong on. I was told send it back and 24 hours after I've shipped it back they'd send the correct one out. So a total of 10 days I'd be with out something I paid for. They didn't have to wait 10 days for their payment. Not going to say I'll never order from them again but I'm going to check different websites first they'll definitely be the last choice.
It was packaged perfectly so that it arrived without damage. The install was a simple process with the QR code instructions guiding me every step of the way. This also makes my truck sound like it has lion roaring under the hood when I have to get on it! Great customer service and tracking. I recommend getting the filter sock with the white filter to extend the life.
Received mbrp armour high flow muffler to replace stock one on my 2020 Ram Bighorn. Very satisfied with sound and performance. No drone in cab what so ever. Was expecting it to be louder but glad it's not just enough rapp when you get on it! Very tasteful upgrade for a reasonable price. Highly recommend this muffler. Will not wake your neighbors up in the morning. Exactly what I was looking for.
I recently ordered a cargo manager for our Dodge RAM 1500. Your representative, Sam, did a great job helping me with my order. He walked me through the ordering process and answered all my questions regarding instructions, your installation support team, and return policy. Look forward to receiving my equipment in the coming week. Appreciate Sam's help!
I recently ordered a RedRock Honey Comb Headache Rack from American Trucks. It was on sale and at a price better than any of the other Headache Racks with a 3 year warranty. Free shipping from FedEx and got to my home in 2 days. Set a little higher than anticipated, but did a modification and fixed the issue. Looks great and l can now protect my rear window and have a way to strap my welding bottles and propane tanks securely in my truck.
This is where I first found such a good price for a Headache Rack, that looked like what I was wanting.
I have been getting the itch to upgrade for a new Ford F-150 because it does not have leather seats and other stuff that the new ones have. I came across the Kustom Fit seat covers and purchased them. They fit great, they are good quality, and the cost is very reasonable. I might wait another 2 to 3 years before I buy a new vehicle because with this seat cover, it almost feels like a new truck.
The way American trucks has their site set up is amazing. Input all of your information about your vehicle, including the color and when you do a search, it will show approximately what it looks like on your vehicle, including the color of your vehicle. It's great having a reliable source that specializes in truck parts Instead of a place like Amazon. It's a great one stop shop for anything you need for your Truck!
They sent the wrong cold air intake. I had to wait 4 to 5 days to receive it only for it to be the wrong on. I was told send it back and 24 hours after I've shipped it back they'd send the correct one out. So a total of 10 days I'd be with out something I paid for. They didn't have to wait 10 days for their payment. Not going to say I'll never order from them again but I'm going to check different websites first they'll definitely be the last choice.
The things I bought before I haven't had a problem with but this time was crazy.
I received all the parts I ordered, but upon opening the package, I discovered that the hardware for the product was missing. After speaking with an American Trucks representative, I was instructed to take pictures of everything I received and submit them for a missing parts request. American Trucks will review the photos and send out the necessary pieces. Hopefully, they'll provide everything I need to complete my project.
I have used American Trucks in the past and had an excellent experience. Things happen with the manufactures so this is not a direct reflection on them. It's all about how they respond and get me the parts I need. I will order from them again without question.
Ordering is a breeze, items that I have purchased have been top notch! If I've ever had a situation arise, American Trucks was always there to help and make the order or situation taken care of, rite away. They are Great to work with and order any upgrades from them, they have Always Made everything Great for any transaction I have made from them. Great company and employees to deal with! Thank you American Trucks!
Great company to do business with, they have always delivered, great customer service, they are always willing to help and go above, products have always been top quality, excellent company for your truck upgrades! Don't go anywhere else for your truck upgrades. If I ever had a question and concerns about my upgrades or installing, questions American Trucks was and is there to handle your situation! Thank you American Trucks! Excellent Company!
When my running boards arrived damaged due to how the manufacturer packaged them, I called customer service to see what could be done. Not only did they reimburse me for the damage, bit they did so hassle free and with genuine concern for me as the customer. Then, when I couldn't figure out how to use the store credit I was granted, I called customer service again. Once again, it felt like talking to a friend as I placed my order over the phone with ease. It's nice to see such down to earth, personalized customer service this day and age. Thank you!
I purchased an item from American Trucks and found the same item for approx. 40% less on another website. I attempted to cancel the order but it had already shipped. So I initiated an RMA and returned the item unopened immediately to AT. American Trucks decided to charge me an 13% restocking fee for the immediate return of an unopened item. I can completely understand the shipping costs not being refunded.
Tip for consumers:
Poor customer service from American Trucks
Products used:
None.
Thank you for reaching out about your return. We've noticed that you've already engaged with one of our customer service representatives regarding this matter and have been refunded.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at EXT 1257.
Amy
Shipping was immediate (although our Postal Service held it up), and the products were exactly as described. We will definitely choose American Trucks again! Thank you!
I have tried I don't know how many different times to call and people want to help me that's great customer service but if you lose a part part break you can't find it. How do you ever get a part for the items that you order if you can't reach the people that supply the Part I think it's ridiculous. That's my only complaint America trucks you guys did great. I think your suppliers are horrible because all they do is deal with you and you can't get parts so I would take a look at that.
My buddy said American trucks were a good place to get parts from. I believe you guys are reasonable. You guys gave me a discount when I went back out there and looked the price of dropped on my my product that I bought and you guys honored it and I think that’s noble and I’m very happy that you did that. I am not disappointed in any of American trucks. You guys did great thank you.
I am so sorry to hear about your experience. We've noticed that you've already engaged with one of our customer service representatives regarding this matter.
I have called and left you a voicemail as well.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at extension 1257.
Amy
Products have a lot of information to make up your mind on witch one is better. The quality is good highly recommend.
Fast shipping and have financial options. Allot of great products.
Have allot of parts for my truck and good quality parts
I order brake and tail lights for my truck as suggested by the technician. I paid for faster delivery and guess what? My product was never delivered. They dropped the ball and all of the managers did care about the incident including Nuno the supervisor. They really should not invest in some manager training and escalation procedures to avoid the customer from continued to be inconvenienced while they figure out who dropped the ball. I can't put a picture of the product because it was not delivered. When a company gets too big, they forget about the customers that helped them get to their financial success. Buyer be warned
Products used:
nothing was delivered
I am so sorry to hear about your experience.
I see that your item has been delivered.
Please let me know if you have any questions
Or if you would like to discuss your feedback.
Amy
EXT 1257
From the moment your Associate picked up the phone he was very courteous and very informative my order arrived one day early which was greatly appreciated. American Trucks has a new life time customer. Thanks
Product came timely and in good condition. Ended up not needing the item and it was super easy to return!
Past history
I had a pleasant conversation with Laura. She informed me that my order was canceled and the information presented to her had no explanation. She told me it may have been because of security concerns, like an incorrect address or email. I requested to speak to a person whom I could reorder my part. I was sent back to the computer prompts but could not get anyone. I hung up and placed my order again.
Your staff is willing to help. Easy website to follow, Great prices and that's why I shop at American Trucks.
It literally took just a few minutes to create an account and order the cold air intake I was looking for. They even added a Veteran discount which I was not expecting. 2 Day shipping also. Can't beat the service. Thanks team.
This was as streamlined and descriptive for a novice auto repair individual as you would wish. Easy, quick, and painless. Shipped out within hours of the transaction.
Easy site to browse or order from, got my order a day earlier then l expected. Great shipping A.T.W
Saw a ad on Internet.
Purchase cai. Never showed up. Fedex said delivered and showed Pic of empty driveway. Was told Monday I'd have refund 2-3 days in email. 2 days later told incorrect and be a week or more. Than same day told processing immediately. 30 minutes after I get email telling me to search property or ask neighbors. Now this is after told refund is processed twice now. Almost a week later and still nothing. Some companies understand the big picture. Some only understand greed. Never a good business practice. Too many other option for this bs.
Truck club member told me about you. Now all 1344 will hear about this borderline harrassment.
Thank you for reaching out about your experience with your CAI. I understand a lost package is very frustrating and I apologize for your experience.
I see that you have spoken with our customer service team and have been assisted. Please let me know if you have any questions.
Amy
EXT 1257
American trucks was fast and easy to order from, I'm mostly pleased with everything I purchased. I only wish the products on their site had more pictures and descriptions of what they look like. The tail lights I purchased were just a little different than what I expected. I'm still pleased for the price.
I chose American trucks because they have a wide selection to choose from and are a trusted place to order from.
Most everything was delivered earlier than projected. There was always emails with updates on tracking and delivery. Great experience.
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.
Thank you for your feedback about your S&B Cold Air Intake with Oiled Cleanable Cotton Filter. We've noticed that you've already engaged with one of our customer service representatives regarding this matter.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at EXT 1257.
Amy