American Musical SupplyReviews 36

SCANDALIST BUSINESS PRACTICES… PROCEED WITH CAUTION, DONT LEAVE YOUR CREDIT CARD WITH THEM AS THEY WILL CHARGE IT AND THEN EMAIL YOU THAT THEY HAD CLAIMING YOU AUTHORIZED THEM TO DO SO IN YOUR CONTRACT 3 YEARS AGO AT THE TUNE OF $750+. DON'T DO IT IM SURE THEY WILL REPLY TO THIS REVIEW WITH BS JUSTIFICATION. WITH THAT SAID AMS ENJOY THIS REVIEW AS THERE WILL BE MANY MORE TO COME UNTILL I FEEL SATISFACTION THAT I HAVE SUCCESSFULLY RUBBED YOUR NOSE IN $HIT..

I signed up for the no credit check 6 month plan I made my payment and the next day my order was canceled. I asked him why my order was canceled they said I did not qualify. But they cannot give me a reason for why I did not qualify and they wanted me to make the payments in two installments. Just advertising that so you'll buy from them but they won't do what they say they do so that to me is false advertisement I advise you to go somewhere else

Worst customer service anywhere. Products received damaged multiple times, then they flag my account and will no longer sell to me.

Tried to purchase a $6,700 high end guitar they never charged the card. 3 total orders none of which got the guitar - must have called them 40 times over the last 2 weeks and they kept telling me they would call within 30-60 mins, all lies. I don't think they even actually had the guitar. Limited to 125 ever made so otherwise I would NEVER deal with these guys again.

I have received 3 bad basses from AMS the 4th was finally good. All basses over 1400$ 1 didn't even come in original manufacture box and I sent it back same day as it control knob was jacked. They charged me 25$ restocking fee because it didn't come back in manufacture box. SMH.
They have charged me for labels to return them too when they came in messed up. Each time I mailed them back same or next day.

Exchanged the guitar I bought because it was not right... then they charge me $200 because it was not right. When complaining about this, they were not helpful and am making me call my attorney and bank to dispute the charge. I exchanged it because it had problems. Now I have these problems with the company because they tried selling me a crappy guitar.

My experience with customer service/credit dept. was completely and utterly unacceptable. The rep was extremely rude, condescending and a poor representation of a company that I helped I high regard. When trying dispute and gain clarity as to why my card was charged $900+. The rep was unwilling to let me speak nor actually make this experience worthwhile for the both of us. It's very unnecessary for some one to be and act bullish while conducting business over the phone, and then be unprofessional to a paying customer.

When I first started getting into music as an adult teen I didn't have much cash to throw around. I put my first used electric guitar on layaway and waited 6 months to finally play it. Once I outgrew the pocket amp I was able to afford I needed a decent amp and some effects. This is when I discovered AMS, they were one of the first vendors offering payment plans and even though my credit was next to non existent they were willing to ship me gear before I could pay for it in full. I even bought my first brand new guitar through them after paying off my amp and multi-effects pedal. Fast forward 18 years and I own my own home and more guitars than I really need. It's a risky business model taking a chance on a punk like I was back then but they helped me realize my rock and roll dreams.

These guys suck & lie. The very first time I ordered from these guys? They got over on me... Bad! I ordered a guitar "AJ 220S" & in the picture it was a color I liked so I ordered that color. Traditional sunburst with a dark fret board and dark bridge (tail piece) specifically a Rose Wood color. When I got it, it had the sunburst I wanted but the fretboard and bridge was not like the picture or description. It was a "pink color" and I was like "Oh, hell no!" It did not look very good at all. So I called AMS and the guy at AMS said "Oh, the guitar manufacturer changed the wood type to a composite wood." As if composite is even a 100% wood type with a specific color and if that explains a pink fretboard and bridge? I told the uneducated guy that comp. Isn't even a wood type. It's a manufactured man made wood of a mixture of wood pulp & plastics compressed into a solid & can be stained any color... I guess including "pink". God I should have taken pictures of it? It was hideous! It was my first & last time ever dealing with them. They didn't even offer to exchange it or try baiting me with a gift certificate or anything. They just said send it back we'll refund you. As if this was routine or something?

Sale & product was excellent; would buy from them again. To date, no issues with having to return anything.