• AmericanMuscle

2024 CUSTOMER CHOICE AWARD

AmericanMuscle

Overview

AmericanMuscle has a rating of 4.4 stars from 5,180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience, and fast delivery. AmericanMuscle ranks 5th among Auto Parts sites.

  • Quality
    233

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 86.2%
Positive
1,936
Neutral
82
Negative
229

Instant Feedback

25,173 reviews

92
See all photos

What reviewers want you to know

Positive highlights

  • Also the customer service and assistance is excellent.
  • Other than that hiccup, I'm very satisfied with the shopping experience.
  • 2024 Customer Choice Winner

Critical highlights

  • American muscle sent me a faulty 2 step from their failure to test their products before sending it out.
How would you rate AmericanMuscle?
Top Positive Review

“Something For Everybody”

Connor J.
4/26/24

I would describe myself as a novice when it comes to modifying my car, but AM makes it so easy to narrow down and find what I want within my budget. Plus, AM can help find shops near you in case DYI isn't your thing. They even have their own videos on YouTube for walkthroughs on the products they sell which is really cool. Their shipping is fast and reliable, everything is packed nice and neat in the boxes. I will happily continue buying fun things for my car through AM.

Top Critical Review

“American muscle doesn't stand behind the parts they sell.”

Daniel T.
3/6/24

I have ordered atleast 5,000$ worth of parts this past year. I have had problems with quite a few of them. This last one aggravated me though and I am not happy with American muscle. I ordered the MP concepts rear led diffuser lights about 9 months ago. 3 of the l.e.d. Lights just burnt out! I called American muscle and they said there is nothing they can do because they aren't warrantied. Lol so you sell a product that breaks after 9 months and don't even offer to discount new ones?! Smh

Reviews (5,180)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (894) american muscle (1628) shopping experience (318) air intake (79) quality parts (174) quality products (149)
Thumbnail of user connorj62
1 review
0 helpful votes
April 26th, 2024
Verified purchase

I would describe myself as a novice when it comes to modifying my car, but AM makes it so easy to narrow down and find what I want within my budget. Plus, AM can help find shops near you in case DYI isn't your thing. They even have their own videos on YouTube for walkthroughs on the products they sell which is really cool. Their shipping is fast and reliable, everything is packed nice and neat in the boxes. I will happily continue buying fun things for my car through AM.

Service
Value
Shipping
Quality
Thumbnail of user shawnh796
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

Ordered a cat back exhaust system for my car from American muscle. Have sorted all the parts for my car already which makes it easy to research and compare. Ordered with ease and was surprised that they have a local install option that not only I used but it was cheaper than quotes from other shops and I was able to get it installed on my date and not the other way around like normal shops try to pull these days. Also I get shipping updates which is helpful too.

Thumbnail of user stevenp1226
1 review
5 helpful votes
October 17th, 2021

Purchased a Strut Tower Brace, Paid for 2-3 day shipping, received it in 10 days. Blamed it on COVID 19. Received it damaged. Right side was bent upward at a 45 degree angle. Initially did not want to provide refund/replacement. After going "Karen" on their customer service representative. Agreed to replace. Sent back, awaiting a replacement. Last time dealing with this company. Do yourself a favor, save yourself the aggravation, shop elsewhere.

Service
Value
Shipping
Returns
Quality
Thumbnail of user julianc305
1 review
0 helpful votes
February 17th, 2024
Verified purchase

They shipped my package out fast and i got it earlier than expected! The box was in rough condition but everything inside was well packed so nothing got damaged. Overall great experience!

Reason I chose this business:

The variety of items and the great online customer support.

Thumbnail of user maninblack67
1 review
0 helpful votes
January 29th, 2024

So I ordered a remanufactured instrument cluster for my 08 Mustang. The site said it was in stock and would ship in 3 days. I knew they needed my vin and mileage. But no one tried to contact me about this. I waited a day and got back in contact with them and gave them the needed info. So far so good right.
Ya, it's been like 10+ days and not even a tracking number, I ended up canceling the order.

Most of the time I have good luck with AM. Just not this time

Service
Value
Shipping
Returns
Quality
Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am so sorry to hear about your experience.
I have reviewed your order and I have left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user juanf527
1 review
0 helpful votes
December 5th, 2023
Verified purchase

As the title states, I had a good experience with this company. I ordered a spare tire kit for my car, and it arrived within a couple of days after ordering online. I think it was priced fairly. I've seen some of these kits slightly cheaper elsewhere, but I wouldn't trust the quality of their products. What I received will definitely have me considering to order from them in the future. Thank you.

Service
Value
Shipping
Quality
Thumbnail of user roberth5666
1 review
0 helpful votes
January 7th, 2023
Verified purchase
• Updated review

Excellent part quality and fit.
Many dollars less than Ford OEM part.

Reason I chose this business:

Ability to obtain desired parts for 2010 Mustang V6 premiere coup

Easy to use web site
January 4th, 2023
Verified site experience
• Previous review

Easy to use web site. Excellent products.

Thumbnail of user p.a.h
1 review
0 helpful votes
January 30th, 2024
Verified purchase

I was trying to use a $20 off coupon code. It wasn't working so I used chat. Garrett said he'd fix it and asked for the cart number. I gave it to him. He told me to place the order so he could make sure the discount was given. Well, he adjusted the price so it'd look like a discount. And, he even changed my order. So, be careful or else you'll get screwed out of money, too.

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am so sorry to hear about your expeirence.
I see that you have a quote set up.
Please feel free to call or chat in if you have
Any questions or when you wish to place an order.
We are happy to help.

Amy
EXT 1257

Thumbnail of user philipj263
1 review
0 helpful votes
September 28th, 2022
Verified purchase

Purchased the black painted Speedform Hood Pin Appearance Kit for my Challenger. It arrived with multiple chips to the paint with bare metal showing on both. I sanded and repainted them, but when I put the cotter pins on it chips the paint. I resolved by ordering the chrome plated version from American Muscle. I have had really good experience with American Muscle. Fast shipping and great communication.

Service
Value
Shipping
Quality
Thumbnail of user rickk602
1 review
0 helpful votes
April 19th, 2024
Verified purchase

The part was easy to install and fit perfectly. There were no alignment or fitment issues. I would suggest having install videos, specific for your products, on your website with easy access. I obtained all my information regarding removal and install, for your products, on youtube. I just ordered a chin spoiler and again all installation info was only available on youtube with 3rd party downloads. I could find on your site how to install the parts for a Mustang or a Challenger. However, I own a 2022 Charger.

Thumbnail of user danielq378
1 review
0 helpful votes
September 14th, 2022
Verified purchase

This is the second time I have ordered a product from this company the website is very easy to maneuver and everything is as described. I love that they give opportunities for customers to win prizes and give extra incentive to want to shop at an already great place. I also love that they offer customers a chance to participate in their install video series and reward them with store credit. I'm looking forward to doing my first one with this install thank you very much American Muscle.

Thumbnail of user johne3120
1 review
0 helpful votes
February 16th, 2024
Verified purchase

I saw some parts on sale that really caught my attention, but I was not 100% sure they were compatible with my car. I used the chat feature on the website, that quickly led to one of their sales reps calling me directly to ensure what I was getting was not only correct, but the best price possible even showing me (and applying for me) coupons to help me save even more money, then processing my order for me over the phone.

Thank you that was hands down one of the easiest online orders I have ever done.

Thumbnail of user willb509
1 review
0 helpful votes
November 13th, 2023
Verified purchase

The customer service rep Nathan made this whole experience extremely fast and easy with little effort from me. I been shopping on AM for at least a decade and for the job I needed to get done I expected to be online for at least a hour and half but Nathan made it only 20-25 mins. So thanks to him! However the packaging for the Exedy Mach 400 clutch kit is terrible. I received it with the alignment tool and pilot bearing out of the box because the box was ripped open thanks to the loose clutch inside moving around during shipping.

Reason I chose this business:

The first site I ever bought mustang parts from 10+ years ago. Witnessing the many changes through the years, I will say I'm not a fan of the very little discounts given out now. Its always you have to spend x amount to receive x amount of discount on your NEXT purchase. Its never “hey here’s a site wide discount code” just because anymore. Also not a fan of the dodge and chevy implements, especially Chevy! AM was a STANG site just for us, now its for everybody like public bathrooms. But ill be around peeking in every once in a while.

Thumbnail of user anthonyb2661
1 review
0 helpful votes
November 19th, 2023
Verified purchase

Been purchasing several parts for my son's 07 mustang who's on a military deployment. Like the selection of add ons and performance parts offered, plus quick shipping! Very satisfied!

Reason I chose this business:

My oldest son has purchased parts for his 13 mustang from American Muscle.

Thumbnail of user azeiisa
1 review
0 helpful votes
February 8th, 2023
Verified purchase

I placed one order on two small items, yet got it shipped separately. So my forwarder from the US charged double. Would've been more convenient if both shipped in one box.

Thumbnail of user subie198215
1 review
0 helpful votes
March 6th, 2024

I have ordered atleast 5,000$ worth of parts this past year. I have had problems with quite a few of them. This last one aggravated me though and I am not happy with American muscle. I ordered the MP concepts rear led diffuser lights about 9 months ago. 3 of the l.e.d. Lights just burnt out! I called American muscle and they said there is nothing they can do because they aren't warrantied. Lol so you sell a product that breaks after 9 months and don't even offer to discount new ones?! Smh

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

Thank you for bringing your concerns about your LED lights to our attention. We've noticed that you've already engaged with one of our customer service representatives regarding this matter.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at extension 1257.

Amy

Thumbnail of user danetted32
1 review
0 helpful votes
April 9th, 2024
Verified purchase

I love this cover! It fits like a glove! Super stretchy but clings to your car and doesn't sag anywhere. Really easy to put on yourself, no help needed. You won't be disappointed at all.

Reason I chose this business:

Fast shipping!

Thumbnail of user louc204
2 reviews
0 helpful votes
December 23rd, 2023
Verified purchase
• Updated review

I'm like a kid in a candy store on this website. Love what they have to offer for my car. Great affordable prices and quick shipping.

Reason I chose this business:

Love what they have to offer for my car. Great affordable prices and quick shipping.

Awesome as always
November 23rd, 2023
Verified site experience
• Previous review

Awesome as always. Easy to guide through.

Reason I chose this business:

AM is my go to store for my Challenger! Thank you AM!

Thumbnail of user ronaldp1004
1 review
0 helpful votes
February 21st, 2024
Verified purchase

Items were priced well and delivered as scheduled. Gas cover was a little wiggly when installed. Fixed issue with by using some weather stripping. Controller works great

Reason I chose this business:

Price was the best and website was very informative.

Thumbnail of user mollyb330
1 review
0 helpful votes
June 22nd, 2023
Verified purchase

I have a 2010 Ford Mustang V6… American Muscle has made it so easy to find and order items made specifically for my Mustang. When I find an item I am interested in not only do they show me the ones that will fit my year model they also show me other customer builds with that exact item on another Mustang identical to mine… color and all! American Muscle is hands down the best place to purchase mods for any Mustang owner!

Reason I chose this business:

Their products are amazing and there customer service is on top! Their we site is super easy to navigate and once you add your vehicle the products they show are made specifically for it.

Thumbnail of user robertm7198
1 review
0 helpful votes
November 8th, 2022
Verified purchase

I would like to tell people about the process of ordering. The company makes it really easy on their web site to order and they have a very quiet delivery. This is great to know that so last-minute Christmas will get to you quickly. Thanks, American Muscle

Reason I chose this business:

The great reputation of the company and fair price along with very quick shipping.

Thumbnail of user inthealice
1 review
0 helpful votes
April 30th, 2024

Purchased a clutch kit for a Ford Mustang, what arrived was previously returned items, nothing for my car, just the cardboard box was correct. Also a flywheel for a Nissan 350Z, problem was I live in Australia due to additional flywheel cost of freight nearly doubled.
Manager never return my calls, they want broken items returned for refund, problem is freight $450 USD as much as the item so no come back. Absolute disgrace, there mistake by some stupid packer has cost me $450 USD for garbage parts and $450 freight, will never buy from this company again. CJPony one of a few who will get my custom..

Thumbnail of user giulianam13
Support R. – AmericanMuscle Rep

I am very sorry to hear about your experience. I apologize we are unable to call you as your phone number on the order is an international phone number. A supervisor has emailed you.
As you are aware, we do not ship outside of the continental United States. We apologize but we do not have shipping options to retrieve a package that is outside of the continental United States, also we would not be able to ship a replacement outside of the United States. Please see the email that has been sent to you and reply if you have any questions.
Thank you!

Amy
EXT 1257

Thumbnail of user marcieh27
1 review
0 helpful votes
June 23rd, 2022
Verified purchase

I called in and spoke to Brittany. She helped me get the correct wheels ordered for my mustang. I've been searching for the wheels I wanted for 3 years. She was knowledgeable and courteous. She made it a fun experience.
I was so pleasantly surprised with the phone service everywhere else today. I definitely will recommend your ordering process to my car friends.
Thank you

Thumbnail of user markb4654
1 review
0 helpful votes
January 14th, 2023
Verified purchase

I recently purchased the MMD style bar for my 2006 Mustang convertible. I had been wanting to add this to my Mustang project to enhance the looks of it. I had no real need for the brake light portion, so I patiently waited to find one that wasn't Uber expensive. I finally succeeded and will be installing the light bar this weekend. Thanks to all.

Thumbnail of user brucem1363
1 review
0 helpful votes
January 16th, 2024
Verified purchase

I love shopping here. Great prices, good stuff. I watch other places but with free shipping on most everything, its hard to beat.

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From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 5 days

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