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American Flags has a rating of 2.3 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about American Flags most frequently mention customer service problems. American Flags ranks 70th among Patio sites.
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I purchased this US flag from americanflags.com just a few days ago. I was surprised at how quickly it arrived! I wasn't expecting it for a few more days. The real test though is the actual quality of the flag itself. When I opened it I was happily surprised at how well it was made. It feels so sturdy and tough; like it is made from REAL quality materials. The stitching is high quality too, I have no doubts that this flag will last year after year!
Ordered June 9,2021. Credit card charged the same day. Canceled order on June 29th. No product received and no response to email or phone calls to customer service to check on order. I can accommodate all kinds of delays and mix ups. I can't work with a lack of any response at all. This used to be a pretty decent company. Guess things change and not always for the better. Needless to say, I will not order from americanflags.com going forward.
Immediately after receiving my 3 handheld flags that cost me $10 each... I was told by customer service, NO RETURNS... on hand held flags... this is not posted even after I complained on their inadequate description of the flag.
You have to hunt for this information, and its not even on the check out form before you buy. I know why they have no returns... now... flags are cheaply made with staples holding the flag to the stick. Absolutely not worth the $10 they charge each.
I felt cheated, but the bottom line, they really didn't care.
I always give a business the benefit of the doubt, but this companies poor description, and still months later have not improved their description of the hand held flags.
I would encourage you to not buy the hand held flags, they are very cheaply made.
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AmericanFlags.com is the number one shop for U.S.-made premium quality flag sets, poles, and patriotic items. Buy the best outdoor and indoor American flags today!
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