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Americanexpress.ca Reviews Summary
The company demonstrates a mixed reputation, with some customers expressing satisfaction with product quality and reliability. However, significant concerns arise regarding customer service, particularly in dispute resolution and responsiveness. Many customers report difficulties in addressing issues, such as unacknowledged documentation and inadequate support, leading to frustration and, in some cases, the cancellation of long-term accounts. This trend highlights a critical need for the company to enhance its customer service processes, ensuring timely and effective resolutions to improve overall customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
Few months ago I contacted AMEX to dispute PORTION of the charge. (goods were never delivered, for which I had a proof; tracking number). I gave them all the proof (uploaded 5 times; their STUPID system would never acknowledge the receipt of the proof)). Handling of this issue was nothing short of disaster. I ended calling & correction them at least 4 times, I wrote a letter but parody of handling continued. In the process, somehow they managed to STEAL few $ from me. I gave up and CANCELLED CARD AFTER USING IT FOR 20 YEARS!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members