• American Advisors Group

American Advisors Group

Overview

American Advisors Group has a rating of 4.0 stars from 46 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Advisors Group most frequently mention reverse mortgage. American Advisors Group ranks 6th among Loans sites.

  • Service
    12
  • Value
    12
  • Quality
    11
How would you rate American Advisors Group?
Top Positive Review

“Tom Seleck was right!”

Alvin M.
4/12/22

We had been thinking about a reverse mortgage and reached out to a couple of companies when we contacted AAG and encountered a wonderful person named Aline Simon. She made everything crystal clear and help us navigate through the process with care, concern and speed! This was the best mortgage process we have ever been through and we would enthusiastically recommend that anyone contemplating a reverse mortgage to just start with AAG. No need to look anywhere else. They are AWESOME. Thank God we found them.

Top Critical Review

“Post closing problems….”

MANUEL D.
4/24/22

Took me over 30days, speaking to at least a dozen employees to get AAG to rectify not following disbursements in accordance with theHUD closing statement. Some people, including a department head, would not return my calls after I left "important messages. Most of the time the reps just had me call or transferred me to another person. I have compiled, in chronological order, my SAGA and would share same with any AAG Official!

Reviews (46)

Rating

Timeframe

Other

Thumbnail of user alvinm107
1 review
0 helpful votes
April 12th, 2022
Verified purchase

We had been thinking about a reverse mortgage and reached out to a couple of companies when we contacted AAG and encountered a wonderful person named Aline Simon. She made everything crystal clear and help us navigate through the process with care, concern and speed! This was the best mortgage process we have ever been through and we would enthusiastically recommend that anyone contemplating a reverse mortgage to just start with AAG. No need to look anywhere else. They are AWESOME. Thank God we found them.

Products used:
Reverse Mortgage

Service
Value
Quality
Thumbnail of user tracys60
Kelly S. – American Advisors Group Rep

Thank you for your positive review. We strive to provide the best experience for you and we’re happy to see that it was reflected.

Thumbnail of user dorisw191
1 review
0 helpful votes
November 3rd, 2021

My home was paid off completely, and I wanted to perk it up a little, plus have a cushion available for unforeseen expenses or some travel. I had seen AAG advertised, and finally gave them a call. The agent I spoke to, Thomas Norfleet, was very personable and caring. He made sure I understood the process and walked me through it to the end. Every email was answered quickly, and every call was taken or returned. I never felt "lost" in the shuffle of doing business. I am very happy with the results, and would recommend AAG to my fellow retirees and friends.

Products used:
Reverse mortgage

Service
Value
Quality
Thumbnail of user tracys60
Kelly S. – American Advisors Group Rep

Hi Doris, Thank you for your kind words! We are happy to hear we could make your retirement that much more enjoyable. :)

Thumbnail of user judithc710
1 review
0 helpful votes
August 29th, 2022

I had a positive experience with AAG in obtaining a reverse mortgage. Every step of the process was made easy with the help of a professional and personable mortgage originator, loan processor and the closing agent. Because of their efficiency, my experience proved to be stress free and successful. After closing, I was left with assurance that my financial concerns during the twilight of my life will be met.

Thumbnail of user tracys60
Kelly S. – American Advisors Group Rep

We are happy to hear we could make your retirement that much more enjoyable. :)

Thumbnail of user johnw4678
1 review
0 helpful votes
November 3rd, 2021

I'm in my late 70's, and the value of my home has increased 58% over three years. A AAG Reverse Mortgage allows me, at this time when interest rates are low, to take advantage of that situation to have the non-taxable funds available to continue a good standard of living. Older individuals who own their home should investigate this source of emergency income.

Thumbnail of user tracys60
Kelly S. – American Advisors Group Rep

Thank you for your positive review. We strive to provide the best experience for you and we’re happy to see that it was reflected.

Thumbnail of user judym1150
1 review
0 helpful votes
November 26th, 2021

My biggest question of consideration in talking to an agent about my Reverse Mortgage was is AAG going to own my home or am I still the owner of my home. The answer was a resounding you will remain to be owner of your own home as long as you observe the rules that you agree too. This is very easy to do. Pay your taxes, pay your HOA dues if you have any and keep your property in good condition. I was even told I could stay in my home for life. In my estimation Robin is the best agent I've ever used.

Thumbnail of user tracys60
Kelly S. – American Advisors Group Rep

Hi Judy, Thank you so much for the review. We are so happy to hear that you had such a great experience!

Thumbnail of user vonnieb5
1 review
0 helpful votes
April 1st, 2022
Verified purchase

It took several months to complete the reverse mortgage process, but you were very patient in explaining the entire thing. Every question I had was answered with great knowledge. The experience was a lot more pleasant than I thought it might be. Thank you so much!

Thumbnail of user tracys60
Kelly S. – American Advisors Group Rep

Thank you for being patient with us throughout the process. We’re glad to hear that things went well for you.

Thumbnail of user donb935
1 review
0 helpful votes
July 27th, 2022

When we decided to pursue a reverse mortgage to make our golden years less stressful and more enjoyable we reviewed several different companies before ultimately selecting AAG. We couldn't be happier with our decision and were blown away by the performance of Maureen Schultz throughout the entire engagement. Maureen explained all of our options, every step of the process in detail and, we never had to wait for a response from her on any of our communications. We highly recommend both AAG and Maureen Schultz to anyone considering a reverse mortgage.

Service
Value
Quality
Thumbnail of user tracys60
Kelly S. – American Advisors Group Rep

We appreciate your feedback and are glad to hear that you had a great experience.

Thumbnail of user richardg2646
1 review
0 helpful votes
August 18th, 2022

Didn't know much about the whole process Rob help me through it all along with my sons help who is a CPA well done

Thumbnail of user tracys60
Kelly S. – American Advisors Group Rep

Thanks for your feedback. We are happy to hear that you had a great experience.

Thumbnail of user albertd191
1 review
0 helpful votes
November 15th, 2021

I got my information from Tom Selleck. I believe that almost everyone has seen Tom on TV. This is the very best source to learn about AAG reverse mortgage.

Thumbnail of user ellieh73
1 review
0 helpful votes
November 2nd, 2021

Really care and will stop at nothing to get you the help you need...
They truly are about helping people of all walks of life...

Service
Value
Quality
Thumbnail of user tracys60
Kelly S. – American Advisors Group Rep

Hi Ellie, Thank you for the positive feedback. We're so happy to hear you had a great experience!

Thumbnail of user robertm5997
1 review
0 helpful votes
March 22nd, 2022
Verified purchase

The reverse mortgage has been a good experience with AAG, and a game changer in our retirement financial picture.

Thumbnail of user tracys60
Kelly S. – American Advisors Group Rep

We are happy to hear we could make your retirement that much more enjoyable. Thank you for taking the time to leave us a review!

Thumbnail of user russello91
1 review
0 helpful votes
April 4th, 2022
Verified purchase

Your entire team, was positive, please review my review from the time I conducted another such survey... Greg and his complementary associates, and leadership team were all outstanding! Cheers, Russ and Vicki Otter

Thumbnail of user tracys60
Kelly S. – American Advisors Group Rep

Thank you for your positive review. We strive to provide the best experience for you and we’re happy to see that it was reflected!

Thumbnail of user jamesh4536
1 review
0 helpful votes
December 4th, 2021

Corey was the best in every area of the loan process. Very friendly, helpful, courteous, kind, and a pleasure to do business with. I will highly recommend to friends and family! I am 150% satisfied with is help and service!

Service
Value
Quality
Thumbnail of user bettyg766
1 review
0 helpful votes
April 11th, 2022

AAG is the place to go for your financial needs. They will treat you better than family. We finally have a chance to breathe and just enjoy a life of retirement thanks to the wonderful family of AAG. Joshua Rudder and the rest of the team will give you that chance to just breathe.

Thumbnail of user tracys60
Kelly S. – American Advisors Group Rep

We are so happy to hear that you had such a great experience! This is what we are always striving to hear. Thank you for taking the time to share.

Thumbnail of user davids8669
1 review
0 helpful votes
August 9th, 2022

AAG helped me process my loan to closing during a very difficult period time in my life with many bumps and hills. All of the people were kind especially Donna and Meagan. I would recommend AAG to anyone for a dependable and reliable experience.

Service
Value
Quality
Thumbnail of user tracys60
Kelly S. – American Advisors Group Rep

Experiences like this are what drive us to do what we do every day. Thank you for sharing.

Thumbnail of user stepheno681
1 review
0 helpful votes
September 16th, 2022

I am 67 years old, I live alone. Since my fixed social security is my only source of income, I needed some help with bills. My prescription medications alone cost me over $15,000/year. I was always curious about reverse mortgages. I had heard pros & cons. I decided to check them out. After reviewing the top listed companies, I decided upon AAG. Once I got started I felt a bit overwhelmed with all the paperwork required. But I was lucky to have Mr. Cristoano Salgueiro as my loan advisor. Cristoano made the process stress free. He explained everything in simple detail, was very patient with quick response time. A True Professional in every sense. I am happy to write this review. I would, and have already referred AAG to family, friends, and real estate agents. I am VERY SATISFIED.

Tip for consumers:
Very professional company

Products used:
reverse mortgage

Thumbnail of user tracys60
Kelly S. – American Advisors Group Rep

Thank you for your positive review! We strive to provide the best experience for you and we’re happy to see that it was reflected.

Thumbnail of user jeannel439
1 review
0 helpful votes
March 19th, 2022
Verified purchase

In the beginning it was touch and go because the agent was incompetent but with AAG'S help with a NEW agent who knew her stuff and was very aggressive in getting me the best service ever it was a breeze! I am completely satisfied and couldn't be HAPPIER! I am now in the middle of upgrading my condo after 20 yrs of which I could not do before because I didn't have the funds.

Thumbnail of user tracys60
Kelly S. – American Advisors Group Rep

Thank you for being patient with us throughout the process. We’re glad to hear that things went well for you.

Thumbnail of user davidg4900
1 review
0 helpful votes
June 13th, 2022

Enjoyed our experience. James made it easy and simple. He kept in contact with us all the time. And he was easy to get in touch with. He made it very enjoyable.

Thumbnail of user tracys60
Kelly S. – American Advisors Group Rep

Thanks for your feedback. We are happy to hear that you had a great experience.

Thumbnail of user loydc18
1 review
0 helpful votes
November 9th, 2021

Lanaya, was very knowledgeable about what AAG had to offer, She helped me through a lot of questions I had. If I couldn't reach Lanaya, I could always call Ann and they seemed to work together well. All in All I would rate it as one of the most positive experience I have had.

Service
Value
Thumbnail of user bb566
1 review
0 helpful votes
April 4th, 2022

I highly recommend AAG! They are very easy to work with and help you through every step of the process!

Thumbnail of user tracys60
Kelly S. – American Advisors Group Rep

Thank you for your positive review. We strive to provide the best experience for you and we’re happy to see that it was reflected.

Thumbnail of user johnb7834
1 review
0 helpful votes
December 1st, 2021

Make sure you are fully conversant with the Reverse Mortgage procedure's before committing to any offers.

Thumbnail of user patrickh868
1 review
0 helpful votes
April 1st, 2022
Verified purchase

They kept us informed every step of the way.it was a pleasant professional experience.

Thumbnail of user tracys60
Kelly S. – American Advisors Group Rep

We appreciate your feedback and are glad to hear that you had a great experience.

Thumbnail of user georgiah143
3 reviews
0 helpful votes
April 1st, 2022
Verified purchase

I am thankful for all of the assistance Harvey Sussman afforded me during the refinance process. He kept me apprised and updated on all of the steps. Thank you Harvey and AAG.

Thumbnail of user tracys60
Kelly S. – American Advisors Group Rep

Thank you! We’re glad to hear that you had a positive experience.

Thumbnail of user stephenp1163
1 review
0 helpful votes
March 20th, 2022
Verified purchase

Chris Sinnet did a remarkable job dealing with all the crap we had to endure to get the deal completed.

Thumbnail of user tracys60
Kelly S. – American Advisors Group Rep

Thanks for your feedback. We are happy to hear that you had a great experience!

Thumbnail of user davids6893
2 reviews
0 helpful votes
November 12th, 2021

First and foremost, IF I could give 10 stars for the way I was treated by Jennifer Feliciano I would in a heart beat. Doing a reverse Mortgage is a decision that you can't take for granted, after all we are talking about your home, your future and your peace of mind. Jennifer took the extra time to not only walk me through the process, but to explain what everything met and how it worked. I must be honest here, AAG was not my first choice to call. I did what so many others do. Looked at the reviews and then called "another" company first. Their "over the top" to get me to sign papers without explaining anything, quickly had me looking for another company, enter AAG. I had the GREAT pleasure to be assigned to Jennifer Feliciano, who won me over with her drive to know me first, to know what I was looking for and my overall knowledge of a reverse mortgage. I think so many of us "tune out" these commercials with actors or ex pro sports figures, we all know they are reading from a script and most likely have little to no knowledge of the process, and that turns away SO many that could use this service. Jennifer pointed out everything and made sure I felt "safe" with that new information. BUT I think the biggest thing that won me over was a time during the process she was on vacation and would be out of the office, I had a question that I could not figure out, so I emailed her. She took the time FROM her vacation to call me and talk to me about the problem. ON HER VACATION! Who does that? IF AAG has employees like her, They are blessed to have them. I would indeed tell people about my experience with not only AAG but how I was treated by Jennifer. Words can NEVER express my satisfaction with this whole process.

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Thumbnail of user tracys60
Kelly S.

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