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American Advisors Group has a rating of 3.98 stars from 46 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Advisors Group most frequently mention reverse mortgage. American Advisors Group ranks 6th among Loans sites.
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We had been thinking about a reverse mortgage and reached out to a couple of companies when we contacted AAG and encountered a wonderful person named Aline Simon. She made everything crystal clear and help us navigate through the process with care, concern and speed! This was the best mortgage process we have ever been through and we would enthusiastically recommend that anyone contemplating a reverse mortgage to just start with AAG. No need to look anywhere else. They are AWESOME. Thank God we found them.
Took me over 30days, speaking to at least a dozen employees to get AAG to rectify not following disbursements in accordance with theHUD closing statement. Some people, including a department head, would not return my calls after I left "important messages. Most of the time the reps just had me call or transferred me to another person. I have compiled, in chronological order, my SAGA and would share same with any AAG Official!
The person that helped me was great. Had to get two appraisal for loan. That took a long time. Also they required a Lisa account for property taxes. I was able to apply to have property taxes waved from county because I am disabled. They still keep more than 20k in an account to pay taxes that will never be paid.
Very sad to have money tied up like that.
Tip for consumers:
Get a degree in realistate first
Great Job I'm Very Pleased, With Everybody Thank You So Much, I Couldn't Have Done it With Out You.
Thanks for your feedback. We are happy to hear that you had a great experience.
Watch Tom Selleck video. He answers most questions asked by those considering a reverse mortgage. He has a great reputation and wsould not endorse a product he did not believe in/.
We appreciate your feedback and are glad to hear that you had a great experience.
The entire process took nearly seven months to complete. We did not feel like a priority.
Thank you for the review. We apologize that you didn’t have a great experience; we’d love to take the opportunity to try to improve. If there is anything we can do, please give our CARES team a call at 866-219-7753.
AAG and their dear folks provided us with straightforward loan options and worked with us to assure that a reverse mortgage would be the best option for us. Gee wiz, why didn't we do this earlier? Contractors are selling gold these days apparently but with the amount we received we now can make some well-advised renovations to our home. ~Judit
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Thank you for your review. We are constantly trying to enhance the quality of our service. Our team will be reviewing your feedback to further enhance internal processes.