American-home-shield.pissedconsumer

Update: Sitejabber has notified me that my review has 38,000 views and counting. Hopefully I will convince every one to not sign up for this scam. My latest idea was to cancel the 500.00 contract so I could pay for th e 600.00 labor. No you have to cancel only within 30 days (before you know what you are dealing with) and then they charge a 24.99 administration fee. RUN DONT WALK AWAY FROM THIS COMPANY AND ITS SCAM.

Their web site says they have a BBB rating. They are a scam & they specialize in not paying claims according to many reviews.
I think that realtors must get a huge kickback to have sellers pay for this to buyers. We received the plan free paid by the seller. If you are a realtor don't offer seller to buy. If you are a seller do not buy. If you are a buyer, take the 500.00 instead.
The company is outsourced to the Philippines which is hard to understand & they only know their "script".
When my daughter moved into her new home, the water heater did not work. AHS set up a service call & I was charged 100.00 for a diagnostic service call. I have had warranties on many appliances with Lowes, allstate, asurion. Etc. Zero money out of my pocket & they have replaced 3 dishwashers, 1 dryer, & 1 freezer & one stove top. When I complained about the diagnostic fee they said that would be my only fee & that everything else would be covered.
Then the technician comes out, I am told that it is a factory defect & it is under the manufactures warranty that will only pay for parts but AHS will not pay the 600.0 labor., Contract says will not pay when there is a warranty but there is no parts warranty. The manufacturer told me that AHS should pay the labor as they have before.
I called AHS back & got an agent who 4 times told me they would pay the labor. I called back 2 weeks later & was told they would not pay, & they would listen to my recorded call for verification. Never heard back. I called twice after that & each time was PROMISED they would take care of this.
I am still fighting this but I really hate this company.
When you look at reviews of them, their reply to everyone is just cut & pasted. AHS I will save you the trouble "Dear Rox,I understand your frustration & appreciate your feedback. Please feel free to contact us at (web site of review) so we can talk more about your experience. Sincerely, Julia " Always the same & a lie.

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My sister living in Denver NC has had AHS companies for nearly 18 years. I have their best plan! I called them in July because my air conditioning upstairs had stopped working. They sent out BOB from PAYLESS Air Conditioning in Hickory. BOB from PAYLESS Air Conditioning in Hickory replaced my units transformer ( did NOT fix problem)
BOB from PAYLESS in Hickory was sent out again. This time he partially removed water from a water filled overflow pan and installed an overflow switch on the auxiliary drain connection. ( DID NOT FIX PROBLEM) water leaking on my ceiling. He claimed he unstopped the drain line.
My brother came and found the problem that BOB from PAYLESS did not find.
The air handler internal drain pan was rusted through and condensate simply ran out of the air handler and filled the overflow pan. We found out that parts are no longer available for this Trane model.
AHS CONTRACT STATES THEY WILL REPAIR OR REPLACE IF NO REPAIR CAN BE MADE. AHS WANTS US TO ACCEPT $2700. 00 for a $7500. 00 repair.
DONT WASTE YOUR MONEY WITH AHS. THEY ARE CROOKS!