Ambetter.sunshinehealth

For most of the past year, I have been attempting to have a simple pre-employment health screening form completed by a clinic assigned by Ambetter. I have filed a grievance with Ambetter to which they will not respond. They claim to have sent a printed paper response (imagine sending unnecessary paper during the pandemic) to my office address which I have repeatedly explained is closed, as our campus is not in session. Ammeter refuses to address this problem, either with me directly or by mediating with the provider. There is no direct number to call, no direct email. When I called for the initial assignment the first level customer service tech told me to LIE – or rather that she was going to lie – when filling out the clinic/doctor selection form because Ambetter's records are so far out of date they did not include the present rosters of providers who accept their insurance. This is of course a Rick Scott legacy, a total grift, and of not use to patients and consumers. Ironically, my job is with the U.S. State Department – I'm a Fulbright researcher – and I cannot get a government-mandated insurance provider to call the actual federal government to clarify this point. In the meantime Fulbright has come up with an entirely new form. This is just insane. I cannot begin my project until this form is filled. This would take a few phone calls from Ambetter to resolve. In addition to dealing with the delay to the beginning of my scholarship and the stress of the pandemic, there is continual frustration in dealing with the incompetence and indifference of these con artists who are stealing from Floridians during the most desperate of times.