• Amazon IN

Amazon IN

Is this your business?

Overview

Amazon IN has a rating of 2.9 stars from 142 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Amazon IN most frequently mention customer service, and new order problems. Amazon IN ranks 101st among Marketplace sites.

  • Service
    26
  • Value
    23
  • Shipping
    24
  • Returns
    24
  • Quality
    23
Positive reviews (last 12 months): 11.1%
Positive
1
Neutral
0
Negative
8
29
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • After his purchase I am totally disappointed with the irresponsible customer service provided by Amazon India.
  • And when we contacted customer service they just Ignored as they don't know anything.
How would you rate Amazon IN?
Top Positive Review

“A really great site to get anything and everything that money can buy”

Rajat K.
3/18/24

Thus is my go to site for any kind of purchase whenever I have to buy anything. Be it from pin pen to beds and Mattresses I know I will get a wide variety of goods at competive prices. Customer Service is quite prompt and helpful and returns are smooth and hassle free usually

Top Critical Review

“Pick up driver acted like local goon in Noida India”

Ashish T.
1/6/24

As a prime member, I have been using Amazon services in India and overseas for a long time. But the recent incident made me rethink regarding availing the services again. Recently, during my vacation in Noida India, I requested a refund for my order. Consequently, there was a pick up of the delivered product, but the pick man was very rude and acted like a local goon. He came 2 times for pickup. On the first visit, he misguided me and told me that the product he had come to pick up was of a different color by showing one of the different color product pictures. The second time, when I asked him why he misguided me, he became quite rude and started abusing me in front of my house and was not ready to leave the property despite repeated instructions by me to leave the property. I have CCTV footage regarding the incident. I hope Amazon will take steps accordingly as the only automated reply I got from their customer service and the head team is that 'you are our precious customer and they will take strong action against the pickup agent', but until now there has been no action and when I asked them about the status they told me that it is an internal matter which shows how serious they are regarding the incident and don't care about the customer. I am planning to go legal and also posting the CCTV footage on the internet to aware the other customers regarding this rowdy pick up agent.

Reviews (142)

Rating

Timeframe

Other

Reviews that mention popular keywords

amazon india (10) customer service (21)
Thumbnail of user sushantt2
4 reviews
0 helpful votes
October 27th, 2022

Good variety and Ambience. Price varies based on products. You should get things as per needs. Excellent variety. Highly recommended

Thumbnail of user vickys545
2 reviews
0 helpful votes
August 30th, 2021

It is always a pleasure shopping on the Amazon India website. I find the process very very simple and the delivery is so prompt. They let you know when the items will arrive and till now - every time, it has arrived within the time frame mentioned by them.

Products used:
I order most of my stuff from Amazon. Recently I ordered a pair of running shoes, a mobile cover & a smart weighing scale.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sanjayj31
1 review
1 helpful vote
May 6th, 2021

RONCUVITA provides best Belly Fat Burner for men and women at very affordable price in India. Its really works to reduce fat from our body naturally that why I recommend RONCUVITA Belly Fat Burner, which is very good for those people who are facing problems because of their body fat.

Tip for consumers:
They provide most affordable and 100% original Health Nutrition Supplements

Products used:
fat burner, health supplements

Service
Value
Shipping
Returns
Quality
Thumbnail of user chanchalk4
3 reviews
0 helpful votes
September 8th, 2021

I purchase 5 to 6 time every month from here. Not a single issue. Quick delivery quick return and refund

Tip for consumers:
Nice site for purchase

Products used:
Jeans tshirt toy grocery

Service
Value
Shipping
Returns
Quality
Thumbnail of user vanitae1
4 reviews
0 helpful votes
December 8th, 2020

Bought the TP-LINK extender to increase wifi signal in the house, and I must say that I am very satisfied with the product. I often shop on amazon. The site delivers as promised.

Thumbnail of user sanjua6
2 reviews
0 helpful votes
September 23rd, 2022

Amazon customer care number... 6372/1312/02//. All tipe service
Full refund issue helpline team call now. 6372. 1312. 02.
Full information about service team...

Tip for consumers:
Amazon customer care number...6372/1312/02//..all tipe service
Full refund issue helpline team call now.*******202

Products used:
Amazon customer care number...6372/1312/02//..all tipe service
Full refund issue helpline team call now..6372.1312.02..
Full information about service team..

Service
Value
Shipping
Returns
Quality
Thumbnail of user protyoyb
2 reviews
0 helpful votes
February 22nd, 2021

Amazon is a great e-commerce site. It's primary motive is customer satisfaction that's make it one of the most popular e-commerce site. My experience with Amazon is fast and awesome

Service
Value
Shipping
Returns
Quality
Thumbnail of user jayashreek7
1 review
0 helpful votes
January 27th, 2021

Good platform to buy all online products. It is a trustworthy platform for all purchases. All types of products are available.

Tip for consumers:
do try

Products used:
clothes, accorries, shoes, electronics

Service
Value
Shipping
Returns
Quality
Thumbnail of user babua4
1 review
0 helpful votes
March 14th, 2021

All products and service in this website is worthful. Even though the returns also in the site is very easy and refunds also reflected in the mode of payment as soon as immediately returned.

Service
Value
Shipping
Returns
Quality
Thumbnail of user neelamr6
1 review
1 helpful vote
September 15th, 2020

Appling the Dream Catcher in the room brings good dreams.The evil spirit has no effect in the room.and because of a having a dreamcatcher in the living room, the dream catcher also looks good.

Thumbnail of user shivania16
2 reviews
0 helpful votes
September 5th, 2020

If u take prime membership then amazon is very good app there are so many benefits like prime video, kindle and offers etc there are so many benefits and one more thing is there amazon pay icici bank credit card after 1 month u get so much of cashback
The app is very good for shopping etc...

Thumbnail of user aravindp2
2 reviews
0 helpful votes
September 15th, 2020

I like amazon very much. It's more usefull and trustable platform which I have used and it is also very popular app.

Thumbnail of user rahulb43
4 reviews
0 helpful votes
May 30th, 2019

Now a days very superb website for online shopping. Given very good discounts and cash back. If payment fail quickly credit amount in to account. Really very nice shopping website and save fuel and money. As per my view world no 1 shopping website. I am very much like it as per my all view.

Thumbnail of user adarshb1
2 reviews
0 helpful votes
May 13th, 2019

I liked it. You can trust amazon it provides the best online products. I have ordered many products on this site. The products were very good

Thumbnail of user supriyap6
2 reviews
1 helpful vote
November 15th, 2019

The products offered may not be up to the mark but the returns and refund are flawless! I had bad experience with many other shopping apps, but never with amazon

Thumbnail of user krishag
2 reviews
4 helpful votes
March 5th, 2016

Ever Most reliable online site. I love shopping with amazon.

Thumbnail of user ajmalh1
5 reviews
2 helpful votes
March 30th, 2016

Excellent service and genuine product and on time delivery

Thumbnail of user mohammada37
7 reviews
3 helpful votes
November 2nd, 2015

I worked in a mnc bank for 10 years in customer service. I know the difference between great and out of this world service. I will say Amazon is on it's way to make the most customer centric company. I am surprised by the speed of response, the willingness to help and the empowerment the officers have; to solve and compensate the customer.

I think they are going were no company has been before. I can see that they are moving up the chain of services and goods. 5 years back I would have never thought I could see this level of service from any company, let alone Amazon. It is a sea change.

One more thing I like about Amazon is it does not force it's user to use apps. I quit buying from flipkart due to this point.

One area of improvement is the courier service provider (I live in a remote area so it may be slightly effecting me, I don't think in central areas this is a issue)

Thumbnail of user avijitm9
2 reviews
2 helpful votes
August 4th, 2017

Amazing collection but sometimes overprices and delivery issues. But fortunately the reward system and the support system is very active and helpful.

Thumbnail of user shajahans
1 review
2 helpful votes
February 21st, 2018

It is very useful for customers, if they want to buy any product they can search the customer review and reveals the product details.

So we can easily purchase whatever likes.

Thumbnail of user vivekm3
4 reviews
3 helpful votes
May 7th, 2016

I ordered some multivitamins from Healthkart as my brother is a gym freak and he had some healthkart cash in his account. But the who service was pathetic. So I switched to Amazon.in for my second order and it was spot-on.

Thumbnail of user deeptij1
7 reviews
4 helpful votes
December 8th, 2016

I love this site to the core of my heart. The prompt delivery and responsive customer service made this amazon india, a wonderful hub to shop.

Thumbnail of user laraibh
2 reviews
2 helpful votes
July 22nd, 2018

Delivers the right product... Almost no difference is seen in the photograph and the goods delivered.

Thumbnail of user jyotis5
1 review
2 helpful votes
July 14th, 2016

I recived my courier today.
Quality service and quality product.

Thumbnail of user neetij
1 review
1 helpful vote
December 10th, 2015

While searching for the good quality footwear for Girls, i have come across the amazing deals on the branded on amazon, with those good offers i have purchased footwear from amazon and feel very satisfied with the quality and price
I prefer to shop form amazing amazon now further too.

34 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Amazon.in: Online Shopping India - Buy mobiles, laptops, cameras, books, watches, apparel, shoes and e-Gift Cards. Free Shipping & Cash on Delivery Available.

How do I know I can trust these reviews about Amazon IN?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Amazon IN?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business