• Alphabet Deal

Alphabet Deal

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Overview

Alphabet Deal has a rating of 2.8 stars from 80 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Alphabet Deal most frequently mention customer service problems. Alphabet Deal ranks 13th among Department Store sites.

  • Service
    30
  • Value
    39
  • Shipping
    20
  • Returns
    19
  • Quality
    38
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0

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4,611 reviews

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How would you rate Alphabet Deal?
Top Positive Review

“Good prices”

Courtney-Taylor S.
1/30/24

I can find almost everything I need here, and it's quick and comfortable. The site is user-friendly and easy to navigate. The prices are very reasonable, and I didn't have any troubles with the quality of items and shipping. Gift cards are also one of the reasons I like Alphabet Deal; choosing gifts has become much easier.

Top Critical Review

“Never received product, have been waiting 5 months for refund”

Bruce M.
5/12/22

My product was never shipped as they advised me it was on back order. I have emailed them 12 times asking for the status of the refund and each time is another excuse. Would not order from this company ever again.

Reviews (80)

Rating

Timeframe

Other

Thumbnail of user courtneytaylors
5 reviews
11 helpful votes
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January 30th, 2024

I can find almost everything I need here, and it's quick and comfortable. The site is user-friendly and easy to navigate. The prices are very reasonable, and I didn't have any troubles with the quality of items and shipping. Gift cards are also one of the reasons I like Alphabet Deal; choosing gifts has become much easier.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brucem759
2 reviews
1 helpful vote
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May 12th, 2022
Verified purchase
• Updated review

My product was never shipped as they advised me it was on back order. I have emailed them 12 times asking for the status of the refund and each time is another excuse. Would not order from this company ever again.

Tip for consumers:
Don't use this site.

Products used:
Never received product as it was out of stock and can't get the refund.

Service
Value
Shipping
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Quality
Thumbnail of user amarc1
Amar C. – Alphabet Deal Rep

Thank you, Bruce. We try to give a fulsome shopping experience to our customers with quality products, low pricing, and quick checkout. Keep shopping.

Easy and simple
January 6th, 2022
Verified site experience
• Previous review
Thumbnail of user rebekahr63
2 reviews
4 helpful votes
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May 22nd, 2021

I didn't receive an order confirmation, I've contacted them several times by email and phone within the last week and no one will talk to me and my payment has cleared my bank account. I feel they are a scam!

Tip for consumers:
I really don’t know since they advertise the BBB.

Products used:
Bras

Service
Value
Shipping
Returns
Quality
Thumbnail of user leroym150
1 review
8 helpful votes
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February 15th, 2023

Refunded a product and it's been 8 months since I returned the product but they still haven't refunded my money. Every time they email me back they just come up with another lame $#*! excuse and have ghosted me for the past month. Buyer beware. A cheap product that is over price and literally the worst customer service.

Service
Value
Shipping
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Thumbnail of user marthag543
1 review
0 helpful votes
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May 4th, 2021
Verified purchase
• Updated review

It may take awhile to get in contact with a customer service representative but once you do they will be in contact with you quickly. I was able to communicate via their Facebook profile page then via email.

Products used:
None yet

Service
Value
Shipping
Returns
Quality
I was quick to order
April 13th, 2021
Verified site experience
• Previous review
Thumbnail of user mikem3618
1 review
1 helpful vote
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August 12th, 2022

Horrible! I placed an order for two items and never received any of them. Then reached out to Alphabet Deals and they told me that there is nothing that they can do to assist me! The worst customer service ever and now I'm out of money! Do Not Buy from here!

Thumbnail of user brettl162
3 reviews
2 helpful votes
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June 20th, 2022

Very fast order processing and fast delivery. More than once I buy from this store. Great service and quality. So far, everything went on five. I liked the design of the site, it is convenient and easy to choose the goods.

Thumbnail of user amarc1
Amar C. – Alphabet Deal Rep

Thank you, Brett. We strive hard for the happiness and satisfaction of our customers. Keep shopping.

Thumbnail of user melissat736
1 review
0 helpful votes
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June 3rd, 2021

I placed an order on April 14, its may 4th! I still haven't received tracking or my product. They have taken the money and I will be disputing it with my bank. I have emailed 3 times now, and asked for a refund twice. Have not gotten an email back or a tracking number.

Tip for consumers:
I wouldn't use this site. I only found this from a coupon Facebook group i follow and thought it would be reputable. I'm finding out it is not. I have not gotten my product i ordered. And no tracking or email has been provided.

Products used:
I didnt use any products because I haven't received them.

* Alphabet Deal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user melaniep242
3 reviews
3 helpful votes
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September 25th, 2021
Verified purchase

Beware, the masks in the photo are NOT what you get (see their photo). I got 4 white, 4 black and 4 very bright tie-dyed. I already have tons of black and white masks. At least I can give the tie-dyed one's to my granddaughters. This was a FAIL.

Products used:
Masks

* Alphabet Deal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user aliciam660
1 review
2 helpful votes
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September 1st, 2022

I returned a 2 pack of pants that did not fit my husband. The company received the return on 6/21/22. As of 8/2/22, I still have not received my refund. I have been in contact via email and received two response emails from the company stating I would be getting my refund (this last email being over 2 weeks ago). I tried contacting the 1-800 number provided in the email, however no one has answered the phone. I have never had so much trouble getting my money back on a return. This company at this point has stolen money from me.

Thumbnail of user alexandrua3
4 reviews
14 helpful votes
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August 19th, 2022

I am a seller and they tricked me into listing and selling my products on their website (dropshipping model). They said that they will pay me 7 days after the customers receive their orders, but it's been 2 months since the customers received their orders and they haven't paid anything and now they stopped answering me.

They are tricking sellers into selling and fulfilling orders but when it's time to pay they won't answer anymore.
Do not sell your products on Alphabet Deal. It's a SCAM and you'll lose your products and money

Service
Value
Shipping
Returns
Quality
Thumbnail of user mohammadk99
1 review
0 helpful votes
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June 10th, 2021

This is the worst company ever. They handle situations unprofessionally rather don't even handle situations!

I will never order or recommend this company to anyone!

I give this company 0 stars! The product doesn't fit and they wont even provide return label or respond!

30 day free return is a gimmick! This website is the worst experience of my life and I have literally lost $50 of my hard earned money to buy from this company!

I hope my CC company will help me file a claim against the charge and then i can trash there horrible products!

WORST COMPANY EVER!

Tip for consumers:
they have the worst return policy because they dont respond! WORST COMPANY EVER

Products used:
NOTHING FIT!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaikoj
1 review
0 helpful votes
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May 8th, 2021

Company changed my review from a one star to a five star on a product. I purchased an alarm clock with charging capabilities and it doesn't charge my iPhone. Company gets a one star because they changed my star review from a one star to a five star on the product.

Tip for consumers:
Be careful my clock doesn’t charge and there’s no information on how to exchange or return.

Products used:
Charging alarm clock

Value
Shipping
Quality
Thumbnail of user ashleyb1078
1 review
0 helpful votes
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June 6th, 2021

I was charged for the product, however, never received it, nor did I ever receive a confirmation email. I would not recommend buying anything from this site. I did receive an order number from them trying to send it a second time, and still haven't received anything.

Tip for consumers:
Don't use this site.

Products used:
NONE

* Alphabet Deal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user bernardc187
4 reviews
1 helpful vote
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June 24th, 2022

The best shop!The widest range of goods, affordable prices, attentive, polite and knowledgeable staff. Using the services of the store for many years, all very satisfied. Also pleased with the system of bonuses.

Thumbnail of user amarc1
Amar C. – Alphabet Deal Rep

Thank you for shopping with us. Keep shopping to find great deals.

Thumbnail of user sharond1605
1 review
2 helpful votes
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August 19th, 2022

Horrible expierence! I will never buy from them again. I do not reccommend this shopping online website. I have been trying to get a refund for 2 months now, for a no open box return. Back and forth emails with an excuse everytime. They are scammers trying to get your money.

Tip for consumers:
Scam website

Service
Returns
Thumbnail of user jenniferc2213
1 review
3 helpful votes
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March 28th, 2021
Verified purchase

I made a purchase on 02/20 and have not received it nor a tracking number. I have contacted this company on three occasions and only one response. And that response was a discount on a future purchase but no information about the purchase I have made. The phone number listed is not answered you only get a voicemail. I still have not received my order nor any communication.

Tip for consumers:
Possible fraudulent site

Products used:
Never received order

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurieo108
1 review
11 helpful votes
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February 2nd, 2023

This is a horrible company. The customer service number is not in service.
I placed an order November 8,2022, and never received the order.
I have emailed them multiple times asking for a refund. The first few emails someone responded that I would receive a refund. The next couple of emails the company responded that the company was having technical difficulties and were trying to resolve the issue. That was in December. I asked them to call me to discuss this and they have not responded to the last several emails I sent.

They obviously intend to keep my money.

Thumbnail of user peterm2424
5 reviews
1 helpful vote
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July 7th, 2022

The courier was on time. But the delivery itself was delayed by one day after the originally announced deadline, but the delay and rescheduling were communicated in advance, so all in all a good impression

Thumbnail of user amarc1
Amar C. – Alphabet Deal Rep

Thank you, Peter. We strive hard for the happiness and satisfaction of our customers. Keep shopping.

Thumbnail of user johnb9311
2 reviews
0 helpful votes
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July 27th, 2022

Everything was very operative! Managers are quite competent, they told me everything, told me everything! The courier was very polite and patient, nice person! Satisfied with the purchase! I recommend it!

Thumbnail of user amarc1
Amar C. – Alphabet Deal Rep

Thank you, John. We strive hard for the happiness and satisfaction of our customers. Keep shopping.

Thumbnail of user norag97
1 review
2 helpful votes
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September 23rd, 2021

I liked their user-friendly site. It is easy to find everything you need and place an order. Speaking about the quality, it is as always on a high level. Thanks for your good job!

Service
Value
Shipping
Quality
Thumbnail of user jayh638
1 review
3 helpful votes
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March 15th, 2021
Verified purchase

I came across this site through brads deals and the way it appeared I must say I was a bit skeptical if the site was BBB accredited or if it was a scam site. To my surprise I purchased multiple bras from 3 popular major department stores and the ones I purchased from Alphabetdeal turned out to be the most comfortable with no wires and great support. I even forwarded the site to my mom. It was a great purchase of 6 bras for an unbelievable price! You won't be disappointed. I will be making another purchase.

Reason I chose this business:

Forwarded from Brads deals.

Value
Quality
Thumbnail of user janes1081
1 review
0 helpful votes
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June 18th, 2021

Recently, you helped me choose a beautiful gift for my friend. I'm glad I visited your store. Thank you. The quality of this good was perfect. Thanks a lot for doing good business.

Service
Value
Shipping
Returns
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Thumbnail of user jillw288
1 review
0 helpful votes
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February 1st, 2021

Just received the masks, I love the feel and the fit! They were also a great price, as we are on a tight income right now. They came fast too. Thank you.

Thumbnail of user paulj1449
5 reviews
0 helpful votes
  • Send Message
July 1st, 2022

The order was promptly accepted and passed for delivery. Received quality goods in the shortest possible time. I recommend it.

Thumbnail of user amarc1
Amar C. – Alphabet Deal Rep

Wow! Thank you, Paul. It's great to have a happy customer. Keep shopping.

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From the business

Alphabet Deal offers an all-star online shopping experience where quality service and loyalty matter.
PRICE MATCH + EXTRA 10% OFF + FREE SHIPPING
OUR LOWEST PRICE GUARANTEE MEANS WE WILL MATCH THE PRICE OF ANY PRODUCT ON OUR SITE IF YOU FIND IT AT A LOWER PRICE WITH ANY OTHER ONLINE RETAILER. TO SWEETEN THE DEAL, WE WILL ADD AN EXTRA 10% SAVINGS AND GIVE YOU FREE SHIPPING FOR THE PRODUCT APPROVED FOR OUR PRICE MATCH GUARANTEE. OUR ONLY ASK IS THE PRICE MATCH NEEDS TO BE AT THE TIME OF PURCHASE. SAVINGS SO SUPER, YOU JUST CAN'T BEAT ALPHABETDEAL.COM FOR ALL YOUR PRODUCT NEEDS.

Company Representative

Thumbnail of user amarc1
Amar C.

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