All Green Carpet Clean

Thank you for your quick and good service! Answered all my questions and solved all my problems very quickly!

I should've looked at the reviews before booking an appointment with this company, I booked an appointment on Monday and they scheduled me for Saturday morning (tomorrow) I get a call at 10:15PM night before Saying they have to cancel because they don't have anyone in my area for tomorrow, but I got a text this morning confirming the appointment (What!) they said they can reschedule for the following Saturday, of course not! I canceled plans to be home for this and now I have to wait until Monday to find another company and definitely going with another more reliable company, A total waste of my time.

I cannot emphasize strongly enough how awful this business it. The advertise a $50 in home clean up and then charge a huge amount for an area rug cleaning. Additionally, when they took my area rug, I noticed that the man who took it was in a personal mini van with Florida plates (I'm in NJ)... definitely suspicious. The took my run on May 26 and told me it would be returned in two weeks. Its 6 weeks later now and still the rug hasn't been returned. Customer service is awful and I have had to call literally 6 times to find out when my rug would be returned. I have been put on hold for over 20 minutes and then get disconnected, and then get beyond rude agents. I made an appointment to have the run returned today between 1-3:00. It's almost 6:00 and no rug, no call. But I do have two texts confirming that they would be here between 1-3:00. OMG then I called and they said "the texts are just generated by a computer and sometimes are wrong." HUH? OMG AVOID AVOID AVOID THIS HORRIBLE BUSINESS.

We were confirmed with All green carpet cleaners for a 10am-12pm slot for a move out clean. I took off from work and waited sitting for 2 hours. They didn't show up and finally called at 11:45 and canceled because the technician is running late and pushed it for afternoon. The lady who called wasn't even polite enough and obviously didn't care about the business.

If there was less than 1 star I would give it! Came, soaked furniture and left! And cant reach anyone except a dispatch that cant do anything!

We had our dining-room steamed cleaned 3 days ago.

The online offer of $29.99 sounded so good that I booked an appointment. As LATER turned out that there were LOTS of cathes to this...

First of all, if you book just one room, the price runs up to $69.99... A HUGE DIFFERENCE.

Then another surprise. $70 covers ONLY one time pull through with a simple STEAM CLEANING. One, not even 2 on dirtier areas. For some shampoo they ask for an extra $120...

It was a lesson learnt: NEVER USE THIS COMANY AGAIN. Very disappointed.

Arrived an hour late, was rude, the service tech did not have a uniform (this was the first call of the day, he was dressed in dirty/filthy jeans), the van was unmarked. It is clear that this company is outsourcing the work to independent contractors. Technician asked why we wanted the carpets cleaned as they appeared in great shape, but then turned around 5 minutes later and tried to upsell the service call. Thought I was hiring a company that uses "green/organic" products, which is not the case. Thought that the cleaning was "steam" which was not the case. Asked the technician not to use too much water and soak the carpet. Guess what... that's exactly what he did... said that the carpet will take ~10+ hours to dry. Machine was a POS (portable, not contained in a van), hose didn't reach beyond 20 feet, so he had to bring the machine into the house, end up spraying water all over the floor, didn't bother to clean it up (because he didn't have anything to do so), was insensitive to potential damage to the floor, walls or house. We had to monitor him the entire time for fear of damage and had to clean up his water mess afterward. We had to call another service (same day) to come and extract some of the water out of the carpet. After his arrival, was inclined to cancel the service... should have followed my instinct. HORRIBLE experience, HORRIBLE job. Would NEVER recommend them. Beware, when you call into their #, it goes to a call center and you are not speaking with someone in your local area, they outsource the work.

Please look elsewhere for this type of service. I am posting all actual/factual information regarding the services provided by this company. My wife scheduled a cleaning and was quoted just over $200 for a small couch, two ottomans and two chairs. When the technician arrived he looked at the work and then quoted me $700. When we called the office, the office explained they only quote the "steam service" without any soap or deodorizer. After some back and forth we settled on a price of $500. The tech also made a call to some number asking if he could give me "the discount" which seemed like a staged event for the consumer. The price for their "organic deep clean" is outrageous and they are simply using a bottle of soap with deodorizer to clean the couch and charging you 3 times the cost. There is no extra effort in the part of the tech. The tech performed the work in about 15 minutes and left. The total visit was 30 minutes, 10 minutes of bantering over the price. After the tech left I inspected the couch, and parts of the couch were already dry, there was still dirt and particles in the couch, the stains were not lifted at all. It seemed as if parts of the couch were not even done. In fact, if you put the cushions back on and had someone look underneath them, it wouldn't even look As if it was vacuumed. Luckily, I have before and after photos that are time stamped and I am now going to be disputing the charge with my credit card company. I was also on the phone with the "office" for over 1.5 hours and they refuse to do anything to help the situation. I hope that everyone can see this review and steer clear of this company. They use unethical business practices and are not adept at the work they perform. Please look elsewhere as this operation should not be performing a service for people.

I found All Green Carpet Cleaning after a quick Google search for carpet cleaners in *******.

I called to schedule an appointment. I was told someone could come between 2-4 PM today. I said that was too late, so they offered 11-1. Great!

At 12:30, no one had called me to say they were on their way, so I called the company. "Oh, we won't make it on time," I was told. "Can we come between 2-4?"

Well... no.

What's worse, had I not taken it upon myself to call them, they would have missed the appointment completely and never bothered to let me know.

So we rescheduled for the next day, between 8-10 AM. I was told I'd be the first appointment, and I received confirmation via text.

By 9 AM, no one had called me to give me an ETA and my text reply went ignored. So I again called.
I was told I wasn't on the schedule for today. Somehow, a mistake had been made. Again.

I spoke with the owner (Lisa?), who said she'd send her guy today, but she couldn't say when, since, according to her, he hadn't woken up yet. I asked her to call me at 11 with an update, so if I needed to make alternate arrangements, I could. She agreed, then never called. Another broken promise.

To recap: They missed two appointments, and never called either time.

Whenever I need to get my wool upholstery cleaned, I always prefer contacting All Green Carpet Cleaners. That's because they know exactly how to take care of the products and clean it easily without too much trouble. I've been using their services for quite a while now, and I've had my friends and family benefit from them. Let me just say, they never go wrong! If you have carpet trouble or even cleaning your upholstery, I would recommend you to try out All Green Carpet Cleaners. The best part is that they don't use any harmful chemicals in their products either.