We’re in this together! Stay safe with our COVID-19 guide

View
×
jillp169

Jill P.

Bergen County, New Jersey

Contributor Level

Total Points
160

2 Reviews by Jill

7/8/21

I cannot emphasize strongly enough how awful this business it. The advertise a $50 in home clean up and then charge a huge amount for an area rug cleaning. Additionally, when they took my area rug, I noticed that the man who took it was in a personal mini van with Florida plates (I'm in NJ)... definitely suspicious. The took my run on May 26 and told me it would be returned in two weeks. Its 6 weeks later now and still the rug hasn't been returned. Customer service is awful and I have had to call literally 6 times to find out when my rug would be returned. I have been put on hold for over 20 minutes and then get disconnected, and then get beyond rude agents. I made an appointment to have the run returned today between 1-3:00. It's almost 6:00 and no rug, no call. But I do have two texts confirming that they would be here between 1-3:00. OMG then I called and they said "the texts are just generated by a computer and sometimes are wrong." HUH? OMG AVOID AVOID AVOID THIS HORRIBLE BUSINESS.

Tip for consumers:
YES- DO NOT USE ALL GREEN CARPET AND UPHOLSTERY CLEANING. THE WORST CUSTOMER SERVICE IN THE UNIVERSE.

Products used:
Area rug cleaning

Service
Value
5/12/20

I ordered well over $3000. 00 worth of products from this company and was "guaranteed" delivery well over a month ago. They immediately charged by credit card, but have not delivered on the products. I have called 7 times and emailed several times as well with absolutely no way to resolve the problem. Their customer service representative are incredibly rude and have actually lied by saying that the items were shipped when they were not. You cannot get a supervisor on the phone. This is an awful business and I strongly recommend you order elsewhere. What a nightmare to deal with.

Jill hasn’t received any votes.

Jill hasn’t received any thanks yous.

Jill doesn’t have any fans yet.

Jill isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

raquelr98
5/21/21

I should've looked at the reviews before booking an appointment with this company, I booked an...

leok79
4/1/21

We were confirmed with All green carpet cleaners for a 10am-12pm slot for a move out clean. I...