Sitejabber Website Reviews and Complaints
  • Alibris

2024 SITEJABBER AWARD

Alibris

Corporate Values

Overview

Alibris has a rating of 4.7 stars from 82,035 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    136
  • Value
    1199
  • Shipping
    1193
  • Quality
    1191

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.4%
Positive
20,577
Neutral
903
Negative
555
23
See all photos

What reviewers want you to know

Positive highlights

  • Always a fast, easy, efficient shopping experience on Alibris.
  • Clear organization on web site, easy to navigate through purchase
  • 2024 Customer Choice Winner

Critical highlights

  • So useless sending a request within minutes of placing the order to the seller NOT to use billing address.
  • It rejected my credit card and i had to reenter it.
  • On mobile there was no way that I could see to enter discount coupon codes.
How would you rate Alibris?
Top Positive Review

“Very impressed w/ orderly arrangement of products for...”

Cate F.
9/16/21

Very impressed w/ orderly arrangement of products for sale, e.g., music, books, movie, etc. Makes sense! Also, the choice of sellers is easy to understand & navigate--I contacted one book seller Solr by email to find out if the used book they were selling was highly dusty (allergies) & they emailed back w/ details & evident concern. Alibris is now my "go-to" source for great prices, selection & quality of sale. Thanks for doing a great job!

Top Critical Review

“Very Difficult to change shipping address”

Stephen M.
5/17/21

Very Difficult to change shipping address. Had to quit internet browser and log back in again. Shipping choices limited. I know from past purchase that independent sellers can take their sweet time shipping items and often do. Why does alibris appear to charge at 1st class parcel rates and deliver at slower and cheaper media mail rate? Delivery window excessively wide.

Reviews (82,035)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (688) web site (300) use site (194) billing address (181) credit card (447) coupon code (224) shopping cart (157) email address (75)
Thumbnail of user arthurk161
2 reviews
0 helpful votes
April 10th, 2024
Verified purchase

Significant defacing of the book with ownership paraphernalia found on the dust jacket back edge, both sides of the front endpaper, the title page, stamps on the front, top and bottom edges, etc.

I suppose the Texas State Technical Institute library must have anticipated this would be a highly desirable item given the steps they took to help identify their ownership. However, in this was the case, why did they ever give it up?

Reason I chose this business:

I've used them many times over the years.

Value
Shipping
Quality
Thumbnail of user debbied1035
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

I wanted to order a book for a friend who had asked to borrow a book from me upon my finishing it. As my friend is my fantastic Sunday School teacher I wanted to give her this book for her own. I didn't think about this book published in 2012 being out of print now. I was so happy to find this book (Simple Understanding Revelation) at this website. I was even more pleased to receive it timely AND in mint condition. Thank you Alibris for being such a reliable business.

Reason I chose this business:

I chose Alibris because they had the out of print book I was desiring and had a great reviews.

Value
Shipping
Quality
Thumbnail of user valeriew335
1 review
0 helpful votes
April 13th, 2024
Verified purchase
• Updated review

Alibris is the only used book website where I order books. Since I rarely buy new books, that means a lot of books for a given year. I have a library of about 2,000 books and have only been disappointed once in the past many years. I began ordering from Alibris after half.com discontinued service. The communication from sellers is very satisfactory and the way Alibris keeps me informed when books are shipped is pleasing. I'm a satisfied customer who looks forward to continued satisfaction.

Reason I chose this business:

Alibris was the service I chose after half.com ceased service. The description of available books, the opportunity to have a wish list and the pricing and choice of reliable book sellers is good.

Value
Shipping
Quality
I have a long Wish List which I check on a regular...
March 21st, 2022
Verified purchase
• Previous review

I have a long Wish List which I check on a regular basis. Then, when I see books on my list that I'm ready to buy, away I go. What a wonderful experience!

Reason I chose this business:

Alibris is the only online book store from which I buy books. Thank you for being such a good source of good reading.

I love this website and the books and service you give
February 13th, 2022
Verified purchase
• Previous review

I love this website and the books and service you give. Thank you.

Reason I chose this business:

It's the only place I buy books.

The only place I shop for books, always happy
November 3rd, 2021
Verified purchase
• Previous review
Every order I make with Alibris I receive prompt service
October 18th, 2021
Verified purchase
• Previous review
Reason I chose this business:

The only place I go to buy used books.

I love shopping with Alibris
September 27th, 2021
Verified purchase
• Previous review

I love shopping with Alibris. I can always count on a good experience.

Reason I chose this business:

My used book site of choice.

I've been buying books from Alibris ever since half.com...
April 30th, 2021
Verified purchase
• Previous review

I've been buying books from Alibris ever since half.com "went away." Without fail, I've been satisfied and I'm happy to continue as a customer.

Reason I chose this business:

Alibris is my only supplier of used books. Thank you.

Thumbnail of user lindac5629
1 review
0 helpful votes
April 25th, 2024
Verified purchase
• Updated review

I had to reset my password. I had books in my cart which "disappeared"? Why? When I searched for them the Cumulative Cloth "uses" edition was no longer available - coincidence? Or?

Received a polite and intelligent reply to the issue - it was what I expected - lack of foresight in the computer programming which left the item off the website. Nice to do business with a company that sends a comprehensive response!

Reason I chose this business:

Price was lowest for Intentional Thread during a web search

Value
Shipping
Quality
I had to reset my password
April 22nd, 2024
Verified purchase
• Previous review

I had to reset my password. I had books in my cart which "disappeared"? Why? When I searched for them the Cumulative Cloth "uses" edition was no longer available - coincidence? Or?

Reason I chose this business:

Price was lowest for Intentional Thread during a web search

Thumbnail of user kimberlyh1255
1 review
0 helpful votes
April 25th, 2024
Verified purchase
• Updated review

It seems as if I'm always looking for books that are hard to find, but I'm not really interested in collecting or rare editions: I just want to read them! That's why Alibris is my go-to online bookseller. Great selection, good prices, fast delivery. I'm always satisfied with my purchases.

Reason I chose this business:

They have what I'm looking for!

Value
Shipping
Quality
I love Alibris!
September 4th, 2021
Verified purchase
• Previous review

I love Alibris! Hard-to-find books at great prices, with reliable sellers.

Reason I chose this business:

I'm always happy with books I buy from you!

Thumbnail of user roberts3227
8 reviews
11 helpful votes
March 9th, 2024

There is a very big choice of books and I am, as an avid book moore, can't bypass this online shops. I adore reading fiction and there's a great collection of fiction books. Plus, I ordered a couple of ones for my children and they were quite delighted receiving these books.
So far I am reading my second one from here, and i like that I didn't pay much for them and at the same time delivery was strictly on time.
Such a level of service is enviable for many companies, props!

Thumbnail of user maryb6434
1 review
0 helpful votes
February 3rd, 2024
Verified purchase

I have used Alibris for many years to purchase collectible books and lesser quality books for reading. I love that I can select a rare book or a paperback... select the edition... the condition of a used book... often the price... and even select the ship-from location if there are several sellers.
One thing I am very surprised at, is there is no t an APP for Alibris, unless I am overlooking it.
Thank you for the great way to purchase books!

Reason I chose this business:

I ALWAYS find exactly what I want, in the condition I want whether used or collectible edition which I purchased today.

Thumbnail of user langstons2
1 review
0 helpful votes
May 7th, 2024
Verified purchase
• Updated review

Clear descriptions, reasonable prices. Very workable format altogether. I buy from Alibris whenever I can, not others. Lower prices than Amazon are a major factor.
The verbal description paragraphs are very influential in making my decision. If there is none, I skip the selection.
I wish there were more books featuring middle-aged and older men.

Easy as always, pricing offers well structured"Details"...
February 15th, 2024
Verified purchase
• Previous review

Easy as always, pricing offers well structured
"Details" not specific to each book, so not really helpful

Reason I chose this business:

Best, much preferable and less expensive than Amazon---the would-be monopolizer

It's very difficult to move down a page when the sidebar...
April 6th, 2023
Verified purchase
• Previous review

It's very difficult to move down a page when the sidebar disappears. Fix this! Also, "gay" books are often written by women. What do they know to equip them to write about the emotional and sexual experiences of gay men? Leave them out! Also leave out any book by an author whose last name is Gay when the search is about gay fiction novels? Your search formula needs a lot of editing, esp if you don't want to lose gay male readers.

Reason I chose this business:

Inexpensive books and avoiding of Amazon.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

It is very aggravating and frustrating to want to move...
March 6th, 2023
Verified purchase
• Previous review

It is very aggravating and frustrating to want to move to the next page but there is no cursor next to the right hand margin to use. I had to go back to start to find a cursor. Then I had to repeat this process three times. Fix your system so that the right hand cursor is always there.

Reason I chose this business:

I do NOT wish to have to agree to your using my comments on public websites, in order to place an order. Give us a choice. I do NOT agree to your using my feedback on public sites. One of these days I will stop ordering from Alibris, because of the forced agreement and the problem described above, and go to other websites to order books---unless these problems are fixed. I'm sure I'm not the only one to complain about this.

Often the slide at far right used to move down from...
January 9th, 2023
Verified purchase
• Previous review

Often the slide at far right used to move down from one book to another, or from books reviewed above, down to books not read does not work. The only way to move on down appears to be, sometimes, to click on the bottom book. Please fix slide so one need only slide the bar down to go on to the next books.

Reason I chose this business:

Reasonable prices and good selection. I hate Amazon for its need to control every market.

It's easy to find a book, and books are less expensive...
August 21st, 2022
Verified purchase
• Previous review

It's easy to find a book, and books are less expensive than elsewhere.

Reason I chose this business:

Alibris offered the best price.

Easy back and forth between sites pages of Alibris...
April 9th, 2022
Verified purchase
• Previous review

Easy back and forth between sites pages of Alibris and another seller.

Reason I chose this business:

Very good experiences in the past, lower prices, and a desire not to increase any other book seller's great market advantage and dominance.

Way better than Amazon
January 22nd, 2022
Verified purchase
• Previous review
Reason I chose this business:

Lower prices than Amazon

Easy to use, needed information is clear, prices reasonable,...
October 22nd, 2021
Verified purchase
• Previous review

Easy to use, needed information is clear, prices reasonable, competitive with Amazon. Buy on Alibris!

Always good, always easy, always well organized, always...
February 1st, 2021
Verified purchase
• Previous review

Always good, always easy, always well organized, always inviting.

Reason I chose this business:

Best price. Excellent service in the past.

Thumbnail of user rebeccac1730
1 review
0 helpful votes
January 31st, 2024
Verified purchase
• Updated review

Incredibly reasonable prices. Extremely simple checkout for one who does not enjoy dealing with IT complexities. Excellent selection! And you wanted to follow up to see if I am satisfied with my order, besides offering this questionnaire! Conscientious customer service!

Reason I chose this business:

Because of all of the above.

Efficient and problem-free, with exactly the books...
September 8th, 2022
Verified purchase
• Previous review

Efficient and problem-free, with exactly the books I was seeking at incredible prices!

Reason I chose this business:

For the same reason above I found before true.

Thumbnail of user chaunceyb15
2 reviews
0 helpful votes
April 4th, 2024
Verified purchase
• Updated review

Ordering a like-new, preowned, hardcover book was a smooth and efficient process. The picture and description of the book was clear and informative. Upon the quick arrival, the book was in great condition, without any damage or defects. The entire experience with searching, finding, viewing and reading the offer, purchasing the book, all went well, despite a somewhat awkward procedure to make payment via PayPal.com.

Reason I chose this business:

Alibris was chosen in part due to past experience. Past purchase transaction were good. There was confidence in selecting this vendor. Also, among those online vendors who were considered, Alibris had the sought-after volume, in great condition, with a favorably competitive price.

Value
Shipping
Quality
This shopping experience went well despite not being...
March 14th, 2024
Verified purchase
• Previous review

This shopping experience went well despite not being able to return to print the listing page before placing the order.

Thumbnail of user kathleent561
1 review
0 helpful votes
April 23rd, 2024
Verified purchase
• Updated review

We live in the country and getting books that you want to read is pretty much impossible. I adore book stores and to get to one I have to drive over an hour away. So, Alibris is wonderful for me to find books I want to read on a certain topic that I am interested in, a craft I want to learn more about or cookbook writers that I want to read about and try their recipes. I always get the books and they are as they were described in good condition.

Reason I chose this business:

You are the first one and the best one I have ever tried.

Value
Shipping
Quality
Love you all
January 17th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Because you almost always have what I want!

Thumbnail of user sarahh2859
1 review
0 helpful votes
May 7th, 2024
Verified purchase

I've been using Alibris for years. Originally looking for specific book editions for myself, now looking for children's books. A great way to support small book shops across the country. Find rare or out of print books. Save money by reading perfect quality books without big prices, and going "green".

Reason I chose this business:

Out of print children's book

Value
Shipping
Quality
Thumbnail of user nj155
1 review
0 helpful votes
April 25th, 2024
Verified purchase

From my experience, you are using Alibris because you are looking for a product that is hard to find and the price of the products I have ordered have reflected that. What I have purchased are basically full price or even over full price but the quality is excellent and the shipping is crazy fast. Great experience, great product, great service. If you are having a hard time finding a product and you see it on Alibris, you will get a great product through this service.

Value
Shipping
Quality
Thumbnail of user reginaldh70
2 reviews
0 helpful votes
March 30th, 2024
Verified purchase
• Updated review

Alibris has the simplest navigation tool of many online fora that gives customers great flexibility in making changes to billing, shipping, address changes, etc. I wish it would automatically include whatever coupon might be available, but one can't have everything. As it is, it is much better than other sites that I end up frustrated with.

Reason I chose this business:

The price was sixty dollars less than what another site wanted for the exact same thing.

I was disappointed that that the audio CD's that I...
March 24th, 2023
Verified purchase
• Previous review

I was disappointed that that the audio CD's that I had ordered for Teach Yourself Irish were not actually for the book Teach Yourself Irish but for a watered down conversational course on CD's. I was also disappointed that when I order the Teach Yourself Irish Complete Course withAudio pack what I received was only a book in the mail and no audio tapes on CD or cassettes.

Reason I chose this business:

I have had a good experience in the past, so I thought I would continue with it despite the recent trouble getting precisely what I wanted and thought I ordered for Teach Yourself Irish Complete course with audio pack, the old one, which is much better than the new version created.

So far, the shopping experience has been fine, but...
March 2nd, 2023
Verified purchase
• Previous review

So far, the shopping experience has been fine, but I hope the audio component is with the book; otherwise, how will I ever pronounce the Irish correctly.

Reason I chose this business:

It is difficult to find Irish and Gaelic material, either Irish or Scottish Gaelic, but Alibris seemed to have the book and audio component to it, though I've been fooled before and got only the book despite an advertisement that said "with audio, etc."

I like dealing with Alibris because I am not constrained...
June 22nd, 2022
Verified purchase
• Previous review

I like dealing with Alibris because I am not constrained by multi-factor identification using a text message since I don't own a cell phone, iPhone, smart phone, etc., as my landline from 1982 still works just fine.

Reason I chose this business:

It had the most recent version of the French film Madame Bovary

I do not own a cell phone, so alibris system of payment...
April 19th, 2022
Verified purchase
• Previous review

I do not own a cell phone, so alibris system of payment that does not require me to receive a "text" or something on a "tablet" works best for me since I can no longer use those services requiring "doube-identification" since my phone is a landline installed in 1982.

I wanted to buy the British series Teach Yourself Welsh...
February 8th, 2021
Verified purchase
• Previous review

I wanted to buy the British series Teach Yourself Welsh with either the CD or cassette audio components included so that I could actually hear how the the words and sentences are pronounced, but only the book ever came up with no indication of the audio. One other time it mentioned audio on the description and I received a book with no audio, so I like to make sure so I don't waste what little money I have on something I cannot use.

Reason I chose this business:

I was looking for a Language/30 Finnish course

Thumbnail of user louk72
1 review
0 helpful votes
May 8th, 2024
Verified purchase

I've ordered with Alibris a couple times and each time my books arrived on time or before they were promised, and the condition of the book matched their description (or was a little better). I consistently find the lowest prices on Alibris of pretty much anywhere I look. My only gripe is shipping costs as you often can't find multiple books that you want from the same seller, but I also think that I've been spoiled by free shipping from giant corporations which shall remain unnamed.

Value
Shipping
Quality
Thumbnail of user aaronc1030
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

Terrific sellers! They were very responsive, and answered additional questions I had about the listed item without delay or hesitate. Even seeing photographs, the condition of the book exceeded my expectations.

Reason I chose this business:

Alibris is one of the selling platforms that I use for my own book business, and there was a copy of the book here that met my needs.

Value
Shipping
Quality
Thumbnail of user elizabethm1836
1 review
0 helpful votes
March 25th, 2024
Verified purchase
• Updated review

Literally, all my books come from Alibris. I love your services. It makes me so thrilled to know that I can look here on the website for something first. You have been my vendor for at least a decade.

Value
Shipping
Quality
Used you for years!
March 3rd, 2021
Verified purchase
• Previous review
Reason I chose this business:

I can always rely on you!

Thumbnail of user michaelm14112
1 review
0 helpful votes
May 1st, 2024
Verified purchase

I've been an Alibris customer for over 10 years. I've always been pleased with the condition assessments and prices. I've kinda come to think used book dealers are more honest than they are dishonest. It's a shame fewer people desire paper books as opposed to digital books, generation gaps exist... I'm doing my part to preserve the heritage rolled up in paper books!

Reason I chose this business:

Alibris is where all used bookstores in the USA and Canada converge. Alibris is the superset that holds the subsets of individual used book stores.

Value
Shipping
Quality
Thumbnail of user michaelironsidef
1 review
0 helpful votes
May 9th, 2024
Verified purchase

My experience has always been good with them. I'd previously ordered the old hard-to-find film I wanted from an Amazon seller for a lot of money, and it never arrived. Alibris in comparison was easy.

Reason I chose this business:

I'd used them before and had a good experience, so I trusted them again.

Value
Shipping
Quality
Thumbnail of user sabinec8
1 review
0 helpful votes
January 1st, 2024
Verified purchase
• Updated review

Had most everything I wanted and it stayed in my cart overnight while I thought about it. Book prices excellent, shipping is sobering, but I figure I'm saving my gasoline and associated errand meal purchase costs, so it's still a good deal. A bit TOO easy, actually.

Reason I chose this business:

Shopped here before.

Usually can find what I need!
March 7th, 2021
Verified purchase
• Previous review

Easy to choose the preferred copy and source. Site is easy to navigate. Usually can find a price that works for me.

Reason I chose this business:

I have purchased from Alibris before and been happy with the product, shipping, service, cost. I like to support independent booksellers and smaller publishing houses. (Just learned that you are owned by Amazon. Didn't know that.)

Value
Shipping
Quality
Easy to choose the preferred copy and source
February 21st, 2021
Verified purchase
• Previous review

Easy to choose the preferred copy and source. Site is easy to navigate. Usually can find a price that works for me.

Reason I chose this business:

I have purchased from Alibris before and been happy with the product, shipping, service, cost. I like to support independent booksellers and smaller publishing houses. (Just learned that you are owned by Amazon. Didn't know that.)

Thumbnail of user nanym
3 reviews
0 helpful votes
February 22nd, 2024
Verified purchase
• Updated review

One of the most pleasant websites I've found. Friendly, and easy to move through the process. Found what I wanted right away, with several options offered. Excellent customer service--I'll be back!

Reason I chose this business:

Easy to find books, simple process and affordable price. Grateful for your service!

Had a bit of trouble with the system accepting my credit...
March 21st, 2023
Verified purchase
• Previous review

Had a bit of trouble with the system accepting my credit card. After repeating it four times, it was finally accepted. Otherwise, acceptable service.

Reason I chose this business:

Have chosen it before and it's given me good service.

Quick and easy --top selections--found what I was looking...
February 16th, 2023
Verified purchase
• Previous review

Quick and easy --top selections--found what I was looking for. Thanks!

Reason I chose this business:

Have used Alibris successfully before.

Easy, clear and good selection/prices
October 26th, 2022
Verified purchase
• Previous review

Easy, clear and good selection/prices. Thanks!

Reason I chose this business:

Looking for a specific book

Very clear instructions and descriptions, quick service...
September 21st, 2022
Verified purchase
• Previous review

Very clear instructions and descriptions, quick service and affordable price. Grateful!

Reason I chose this business:

When I was searching the internet for an item, the Alibris name came up. I remembered using its service before and followed through with Alibris. I made the correct choice and am looking forward to receiving my purchase!

Thumbnail of user choonl
1 review
0 helpful votes
April 29th, 2024
Verified purchase
• Updated review

Very trustworthy seller, way of handling oversea book buyers are superbly good. It is so far the best online bookshop that I seen before, you will easily get any books that other Bookstore can't find from here. Will certainly visit again and again.

Reason I chose this business:

They are a very good in handling book purchase and good experience all the time purchasing from them.

Good bookstore
December 21st, 2022
Verified purchase
• Previous review
Reason I chose this business:

Good selection of books, but international shipping is too expensive for poor country like Malaysia.

Thumbnail of user jilld539
1 review
0 helpful votes
February 26th, 2024
Verified purchase
• Updated review

This is a great bookstore. Big selection of both new and old. Good variety and prices you can afford. Postage though...but that's not under their control.

I think your shipping rates are high considering books...
September 29th, 2023
Verified purchase
• Previous review

I think your shipping rates are high considering books are media mail. I also find this survey to be one that sits on the edge of screwing the results. If someone gave you a really bad eval and they couldn't submit their survey without agreeing to get it published - how much validity and meaning do your surveys really have? My eval are isn't bad but when I got to the part where I couldn't submit it if I didn't check the box to perhaps have it published it really turned me off. It's like you want all surveys to be rose and 5 stars and that final snub might make people not be truthful. Anyway...if you want to publish this, ok. But I don't want to see my name attached to it. I'm a very private person and I don't like to have my name anywhere in the public or on the internet.

Reason I chose this business:

Coupon and reasonable charges on many books

Thumbnail of user dianek1709
1 review
0 helpful votes
April 3rd, 2024
Verified purchase

I have always loved shopping on Alibris. I first started in 2007 when trying to find decent prices for textbooks. It is 2024 now and they remain a great resource.

Reason I chose this business:

Looking for great deals and an effort to not support the decreasing savings available through Amazon.

Thumbnail of user elsab69
2 reviews
0 helpful votes
March 6th, 2024
Verified purchase
• Updated review

Very good, clear, easy to use website. I've ordered books here before. Any chance you can comment to your merchants that the mailing charge is a bit too high? Thank you

Reason I chose this business:

Good products

Very good experience
March 2nd, 2024
Verified purchase
• Previous review

Very good experience. Thank you (I find the shipping cost too high...)

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

How do I know I can trust these reviews about Alibris?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibris?