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  • Alibris

2024 SITEJABBER AWARD

Alibris

Corporate Values

Overview

Alibris has a rating of 4.7 stars from 82,215 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    143
  • Value
    1299
  • Shipping
    1293
  • Quality
    1291

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.4%
Positive
20,645
Neutral
895
Negative
558
23
See all photos

What reviewers want you to know

Positive highlights

  • Easy to find the book I wanted and navigate the shopping experience.
  • Clear organization on web site, easy to navigate through purchase
  • 2024 Customer Choice Winner

Critical highlights

  • So useless sending a request within minutes of placing the order to the seller NOT to use billing address.
  • It rejected my credit card and i had to reenter it.
  • On mobile there was no way that I could see to enter discount coupon codes.
How would you rate Alibris?
Top Positive Review

“Very impressed w/ orderly arrangement of products for...”

Cate F.
9/16/21

Very impressed w/ orderly arrangement of products for sale, e.g., music, books, movie, etc. Makes sense! Also, the choice of sellers is easy to understand & navigate--I contacted one book seller Solr by email to find out if the used book they were selling was highly dusty (allergies) & they emailed back w/ details & evident concern. Alibris is now my "go-to" source for great prices, selection & quality of sale. Thanks for doing a great job!

Top Critical Review

“Very Difficult to change shipping address”

Stephen M.
5/17/21

Very Difficult to change shipping address. Had to quit internet browser and log back in again. Shipping choices limited. I know from past purchase that independent sellers can take their sweet time shipping items and often do. Why does alibris appear to charge at 1st class parcel rates and deliver at slower and cheaper media mail rate? Delivery window excessively wide.

Reviews (82,215)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (691) web site (300) use site (194) billing address (181) credit card (446) coupon code (223) shopping cart (158) email address (75)
Thumbnail of user donnar2480
1 review
0 helpful votes
March 22nd, 2024
Verified purchase
• Updated review

This one was simple as always. Had an issue or 2 during a Dec. Order. Was refunded for an LP I didn't order. But never recieved the cd of Silver Morning from. For some reason when I reviewed details. That says returned as well. So I lucky found another CD for Silver Morning and placed the order. This should run smooth. Service has been great but you need to be patient when an issue arises. They will take care of it just tales a little longer than expected. Thank you!

Reason I chose this business:

Just got thru reading an email from Daniel (Company?) and thought I'd look toi see if the cd I was looking for for so long might have come up for sale. My lucky day. Thanks

Problem Is with last order
March 9th, 2024
Verified purchase
• Previous review

Problem Is with last order. Oredered 2 CDS by Kenny Rankin one came as described the other CD descried on my order came as a vinyl. I have no use for this and the CD was to be a gift in a few weeks. This is the first error that has happened with HPB-Ruby in Texas which I gave high marks until now. Not sure as to how this will be handled since they are showing no more CDS of Silver Moon in CD version available. This was to be a gift to my 89 year old mother. She heard my copy and wanted one

Reason I chose this business:

To see if they can help with this is. I'd like the proper cd but if not possible refund for album $22.65 7% tax, shipping and not aharges to me to return thhis album I NEVER ORDERED.

So far I have been VERY pleased with the condition...
February 20th, 2024
Verified purchase
• Previous review

So far I have been VERY pleased with the condition of the CD's I've ordered.
I'm getting 2 copies for my Mom.

Reason I chose this business:

Noticed the email notice of end of sale. Thought it had already ended and had missed it.

Thumbnail of user paule.r
1 review
0 helpful votes
May 7th, 2024
Verified purchase

I'm glad that I recently found Alibris as a greatly varietal resource for purchasing used CD's & DVD's & Books. I always check for availability of odd titles with Your many knowledgeable sources first before rarely being reduced to an Amazon search. I Thank You for your extensive services & excellent customer service, once again. Sincerely, Paul E. Reaser

Reason I chose this business:

I located Alibris merely through coincidence recently, and I'm only sorry that I did not discover your services 10 years ago, as I've purchased, and continue to purchase, ALOT of used CD's & DVD's & Books. Thanks, again... Sincerely, Paul E. Reaser

Value
Shipping
Quality
Thumbnail of user janec1222
1 review
0 helpful votes
May 7th, 2024
Verified purchase
• Updated review

I enjoy using Alibris. It gives me the chance to locate older or out of print titles that I've been looking for--sometimes for years. The last order was the first where a title I had selected was canceled. I found another bookseller with a similar edition and placed a second order. It and the other books in the original order were delivered as promised. I'm happy. Thanks!

Reason I chose this business:

It has not been purchased by Amazon.com.

Value
Shipping
Quality
When I tried to check out, my cart was empty of the...
December 2nd, 2022
Verified purchase
• Previous review

When I tried to check out, my cart was empty of the 3 titles I had selected.

Thumbnail of user kerrys231
1 review
0 helpful votes
April 10th, 2024
Verified purchase
• Updated review

All is good, but I am a bit perplexed as to how you can charge a book to my 'PayPal account' without any input from me (going to PayPal, and clicking on the verifications to make sure it's me). Not that I'm complaining (EZ peasy)... but this is not how I purchase on Discogs or Amazon or ThiftBooks. Note: I'd give you five stars-- but with my question, I bring it to a four-star. If you answer me back, we'll be up to five stars on the next order! Thank you.

Reason I chose this business:

Good price (best, actually) for the book I wanted -- as well as one in good condition.

Alibris us the best!
July 29th, 2022
Verified purchase
• Previous review

Alibris us the best! -- I only wish the shipping was less expensive... (oh, well).

Quick and easy as usual
May 16th, 2022
Verified purchase
• Previous review

Quick and easy as usual. Thank you.

Reason I chose this business:

Best prices Always competent shipping from sellers.

Love Alibris
March 14th, 2022
Verified purchase
• Previous review

Love Alibris -- the best of all discount booksellers online.

I always order from Alibris for my used books
September 12th, 2021
Verified purchase
• Previous review

I always order from Alibris for my used books. They are the best / have the widest selection (always the popular books I want)..

Reason I chose this business:

Was sent a reminder for a coupon in my Email. But I did not use the coupon (the purchase requirement was too high -- $5.00 off for $125.00 purchase. Still, I bought $14.00 worth of books I wouldn't have if I wasn't reminded by Alibris through my Email.

Lost my coupon discount because I wasn't sure when...
March 14th, 2021
Verified purchase
• Previous review

Lost my coupon discount because I wasn't sure when to add the code (I missed the point at the end, right before purchasing). Tried to enter the code beforehand, but code was rejected. Lost a $4.00 discount...(sigh). It would be nice if you could credit me on the $4.00 coupon...(at least that is what I would like!).

Reason I chose this business:

A good alternative to Amazon. I always compare prices to Amazon -- and the lowest price scores with my purchase.

Thumbnail of user tims2102
1 review
0 helpful votes
May 7th, 2024
Verified purchase

No thanks. In the world of digital communication, less is often more. A well-crafted 50 character text can convey more than a lengthy, detailed description. It serves as a teaser that prompts readers to delve deeper, to learn more about you or your professional capabilities. Crafting such a brief yet meaningful text can set you apart in the crowded digital space.

Reason I chose this business:

In the world of digital communication, less is often more. A well-crafted 50 character text can convey more than a lengthy, detailed description. It serves as a teaser that prompts readers to delve deeper, to learn more about you or your professional capabilities. Crafting such a brief yet meaningful text can set you apart in the crowded digital space.

Value
Shipping
Quality
Thumbnail of user melindab660
1 review
0 helpful votes
January 24th, 2024
Verified purchase

Dont mind paying for shipping, but dislike that "trackable" shipping is extra. Extra for expedited shipping, certainly, that's reasonable. But trackable shipping is a basic service and should be provided without having to pay for expedited shipping in order to be able to track my package. Otherwise, website is clean and understandable, and PayPal is provided as a checkout option, without which I would not have ordered. Thanks!

Reason I chose this business:

Lower price than Amazon.

Thumbnail of user rachellen20
1 review
0 helpful votes
April 3rd, 2024
Verified purchase

I hope free shipping would be calculated and reflect on total before we actually proceed to payment. That kinda made me hesitate cause I don't want to pay for S&H. Thank you

Reason I chose this business:

The priest I’m gifting the books to directed me to this site.

Thumbnail of user janl388
1 review
0 helpful votes
April 28th, 2024
Verified purchase
• Updated review

My cart was proper and I filled in payment and shipping data but then message that something was wrong - turns out that the book was no longer available. Improvement needed to prevent this from happening again. Otherwise mostlyl fine as usual

Reason I chose this business:

Great prices and speedy and accurate delivery usually

I have been ordering from Alibris for many years and...
August 13th, 2022
Verified purchase
• Previous review

I have been ordering from Alibris for many years and am a loyal customer and have always been satisfied with the speed of delivery and condition of the books I have ordered and will continue to be a customer until?

Reason I chose this business:

Speed of delivery, great prices, good quality of books.

Thumbnail of user robins1812
1 review
0 helpful votes
May 7th, 2024
Verified purchase

I received an older version of the book I was looking for. Other than a little wear on the cover, the book is in great shape. I appreciate the different "ratings" of books. These help me choose whether I need or want a book in an immaculate/new shape or one that I can accept with a little wear. I've ordered books from Alibris before and their service is consistent. Thanks!

Reason I chose this business:

They usually have what I'm looking for and I can choose whether I want a new or used book. The price is right too.

Value
Shipping
Quality
Thumbnail of user sarahk1962
1 review
0 helpful votes
January 29th, 2024
Verified purchase

At first I was excited to have a coupon code, etc. for my first ever purchase here. I think the order minimum to use it- $30.00- is a little high for me. I tried to throw in some $0.99 paperbacks make it to the minimum, but it just wasn't worth it. I like playing around with the shopping filters/tools/bargain bin stuff to get the best discount. Disappointed, but I understand that it pays a small bookstore much better overall to ship multiple books. I don't like Amazon's style at all, so here I am. Keep up the good work.

Reason I chose this business:

Get rekt, Amazon! =) They suck. It was easy to use your set up and I REALLY liked the "shopping cart optimizer" feature to consolidate shipping super fast! So easy! Saving even a few cents on shipping is deeply satisfying to me.

Thumbnail of user kevina2027
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Easy process. Choose- add to cart- pay. Order arrived 4 - 7 days depending on your location and the 3rd party location.

Reason I chose this business:

Was looking for a bible dictionary, search google and saw your name and thought I give it a try.

Value
Shipping
Quality
Thumbnail of user marct213
1 review
0 helpful votes
March 4th, 2023
Verified purchase

I have two Visa cards. One is denominated in USD and the other in CAD. It would be nice to save *both* in your system and then be able to switch between them, depending on where I'm having my order shipped. Just a suggestion...

Thanks,

- marc

Reason I chose this business:

Because you had the title I sought, and at a better shipping price!

Thumbnail of user destinyh105
1 review
0 helpful votes
August 19th, 2023
Verified purchase

I think it would be helpful if there was a place to give more details for delivery. I live in an apartment complex so I am a little worried about others taking it. I also did not know where to put my code in when I created a guest account but I figured it out from a customer support page. Everything else went smoothly and I just hope it arrives quickly.

Reason I chose this business:

My school was wanting to charge me $78.50 just to get a rented one. This is so much cheaper and I get to keep it.

Thumbnail of user henryg337
1 review
0 helpful votes
April 15th, 2021
Verified purchase

Mostly pretty good. I like the new shopping cart optimizer (despite the rough edges). Minor UX nitpick: On the last checkout page where you can choose shipping method, items are separated by horizontal lines, but sellers are not, which creates a slightly confusing display.

Reason I chose this business:

Good experience in the past.

Thumbnail of user johnv1059
2 reviews
0 helpful votes
May 14th, 2024
Verified purchase
• Updated review

I saw that there was a book store, with various names, having most of the selections of a title I just bought. I looked it up and it is Half-price Books, a national chain with 120 stores.

I buy from Alibris so as not to support corporate stores, but independently, locally-owned ones. I was highly disappointed to see HPB on Alibris, and urge you not to let them sell on this site. Only by directly supporting small businesses, at the exclusion of corporate ones, does our culture and economy stand a chance.

I found the book I wanted, new, at a great price
April 29th, 2024
Verified purchase
• Previous review

I found the book I wanted, new, at a great price.

I would prefer to be able to keep two cards on file, as I make personal and business purchases on different cards.

Reason I chose this business:

I love giving my business to human-scale businesses, unlike Amazon et al.

It is easy to search on titles and select from used...
December 12th, 2023
Verified purchase
• Previous review

It is easy to search on titles and select from used and new options.

Reason I chose this business:

Because I value smaller businesses. Giant corporations do not serve society well.

It is easy to find and order books I want
July 13th, 2023
Verified purchase
• Previous review
Reason I chose this business:

To support companies other than Amazon.

I like that I had a variety of used offers and could...
May 23rd, 2023
Verified purchase
• Previous review

I like that I had a variety of used offers and could select a seller geographically close to me since I need the book ASAP. I normally buy new, but this time am conserving funds.

Reason I chose this business:

Because it's not Amazon. I prefer to support normal sized companies that are run like communities rather than empires.

It would be nice if selecting different shipping and...
October 10th, 2022
Verified purchase
• Previous review

It would be nice if selecting different shipping and billing addresses were check boxes versus all new windows. Switching windows erases the card info one enters, so it has to be done again. I never save credit cards with vendors, so do not care if that is an option.

Reason I chose this business:

To do business with other than Amazon.

I liked having a variety to choose from in both new/used...
April 1st, 2021
Verified purchase
• Previous review

I liked having a variety to choose from in both new/used and soft/hardcover. Plus the free shipping feature is cool.

Reason I chose this business:

Alibris has all the titles I want that Amazon has, yet without the greedy ownership or employee abuse.

Thumbnail of user bonniek380
1 review
0 helpful votes
January 2nd, 2023
Verified purchase

I am still waiting to hear whether you have accepted my Tax Exempt Number which is: ******* Bonnie Kruger Kruger Design 1916 Arsenal St, St Louis, MO *******-2503 In Business on Amazon since 2004. On eBay since 1995. Tax License issued October 14,2014. Please call with questions at *******748.

Reason I chose this business:

I couldn't find anyone else with a New out of print hardback of this title except on Alibris for this book Vivienne Westwood: Fashion, Perversity, And the Sixties Laid Bare Order # 71333875-1

Thumbnail of user sharons2636
1 review
0 helpful votes
May 12th, 2022
Verified purchase

Titles or authors are easily accessed and I can browse at home. The down-side is that I cannot play passages before purchasing, as is possible in a shop. Also, it is difficult to delete when I have a change of heart about a purchase. Quite often I have found your books problematic, not quite as advertised. Also, you are no longer listing the names of songs in the music books, so that I do not duplicate what I already have. Of course, the shipping has gone up $. 50, making the books that much more expensive! Inflation at work...

Reason I chose this business:

Was just introduced to the author, Shawn Achor and found him an interesting, if not helpful read. I can easily access Alibris on line, so go to you first when considering a book purchase

Thumbnail of user jeffreyc1020
1 review
0 helpful votes
March 26th, 2022
Verified purchase

Good, I'm reserving my overall opinion until I receive the product. In the past I have had a poor experience with alibris so far shipping time and delivery by some 0f your sellers. Hopefully, that experience is no longer case and I can return to shopping here on a regular basis. Thx.

Reason I chose this business:

Searching for a reasonably priced book.

Thumbnail of user talissam
1 review
0 helpful votes
January 5th, 2024
Verified purchase

I am finding a better selection of more unusual items (Arabic). Also libris is suggesting savings from order/shipping changes. Always appreciated.

Thumbnail of user sherrim283
2 reviews
0 helpful votes
April 27th, 2022
Verified purchase

Usually, free shipping at Amazon grabs my attention. But you had exactly what I hoped to find and the book + shipping still came in better than Amazon. Thanks for being awesome!

Reason I chose this business:

I was searching for several books by the same person.

Thumbnail of user alanm1263
1 review
0 helpful votes
May 17th, 2023
Verified purchase

The only complaint I have is the captcha I encountered during the password change process. It was much longer than normal and some of the images had so much noise in them I didn't spot the requested object. I'm pretty sure several neural architectures are already better than my old man eyes at image recognition, don't make me build a bot. :)

Reason I chose this business:

I've bought from Alibris before and have always been happy with the results. So when I was looking to get an older copy of this handbook for ~$20 or so, you were near the top of the list of places I checked.

Thumbnail of user rhondap480
1 review
0 helpful votes
April 14th, 2021
Verified purchase

I've always enjoyed browsing and shopping on Alibris, and although I understand the "bargains" re coupons etc etc on offer, I tend to avoid them and find them distracting as I have learned most of these "offers" tend to want credit card details or long periods of time wasted on countless surveys.

Reason I chose this business:

It's the best.

Thumbnail of user maureenh386
2 reviews
0 helpful votes
April 18th, 2024
Verified purchase
• Updated review

I feel when books come from the SAME warehouse/ seller - there should be coordination so those books can be sent in same mailing at less postage price than sending two or more separately.
Thank you.

Reason I chose this business:

I am familiar, they accept PAYPAL, n reliable.

Value
Shipping
Quality
Prefer shipping from same store for two items to be...
March 28th, 2024
Verified purchase
• Previous review

Prefer shipping from same store for two items to be shipped together less shipping charges. Thx

I would love if the shipping costs were lower
November 30th, 2023
Verified purchase
• Previous review

I would love if the shipping costs were lower. AND IF PURCHASING BOOKS FROM SAME LOCATION - BOOKS COULD BE SENT WITH ONE SHIPPING PRICE from same location.

Reason I chose this business:

I like to purchase used books

BOTH BOOKS Shipping FROM SAME GOODWILL IN MINNESOTA!
July 17th, 2023
Verified purchase
• Previous review

BOTH BOOKS Shipping FROM SAME GOODWILL IN MINNESOTA!
Golly sake, can't be shipped in SAME postal sending?
More cost effective?
Thank you,
Maureen Horsley

Both of these books come from SAME seller
May 17th, 2023
Verified purchase
• Previous review

Both of these books come from SAME seller - I would expect shipping to be less costly...yes?

Reason I chose this business:

Like to purchase used books

Thank uou, I can't find my discount coupon site to...
April 1st, 2023
Verified purchase
• Previous review

Thank uou, I can't find my discount coupon site to add coupon code on checkout.

Reason I chose this business:

Wanted these books

Appreciate wide range of books available
January 5th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Familiar n fair. Good past experiences.

I like Alibris
October 16th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Use it regularly

Excellent
June 11th, 2022
Verified purchase
• Previous review

Excellent. Shipping from same seller - charge should be less since SAME SELLER - book rate.

Reason I chose this business:

Use this site regularly

Appreciate having book
January 14th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Best price fir used book

Thumbnail of user robbiea47
1 review
0 helpful votes
July 22nd, 2023
Verified purchase

It was confusing... as the first time it showed a shipping price in Canadian dollars it was $10 less than the final price... with no explanation... only a guess that at first it did not know that my shipping address was/ is in Canada. Still, a good option. Thank you. Ps. I don't like closing "buttons" that tell me to "submit"

Reason I chose this business:

A friend suggested you. And you had the book I want.

Thumbnail of user chadh664
1 review
0 helpful votes
March 4th, 2024
Verified purchase

I found the coupon codes to be frustrating. I tried to use a code last night and was told it was expired, even though it was currently showing on the website. Today a different code was given and when I used it it reduced the price by $3, not the advertised $4. Because of this I deleted the items from my cart and bought them from other companies instead. I did end up buying one book later because alibris had the best price. Please fix the issues with the coupon codes!

Reason I chose this business:

Alibris had the best price for the book I was looking for.

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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