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Alfresco Europe Reviews Summary
The company's reputation is marred by significant concerns regarding customer service and product fulfillment. While some customers appreciate the quality of the products, many express frustration over delivery issues, incorrect items, and inadequate support. The lack of responsiveness in addressing post-purchase problems, such as missing components and insufficient communication, has led to a negative perception of the company's after-sales service. Overall, customers seem to feel undervalued and dissatisfied, indicating a need for improved customer engagement and more reliable service practices to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Ordered a giant parasol online with this company (5m x 5m) when it was delivered the decking boxing that was ordered to surround the base as a seat was so high it was more like a table, we were told that the photo we had been sent 'was taken from another site'. We had ordered no valance, it came with a valance, so disappointed. It is so tall when closed that the delivery men said it would require 2 connected white straps secure it whilst closed, they had only brought one half strap & a multi coloured one. Over 7 weeks later we still don't have the remaining straps. One was sent, but we can't secure the parasol as required. My latest request was replied with 'when you are next in the area pop in & get one!' rather than as I requested simply putting one in the post.
No instruction manual or care instructions, as it says on the parasol were left with us.
After sales- simply couldn't care less.
Would definitely not recommend, wish we had never purchased from them.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members