Louise B.

Exhausting process to extract refund for faulty MK handbag. Purchased lees than 6 months ago, stitching on both handles came undone, unable to use bag. Contacted MK customer services over 5 weeks ago, now 18 emails later, with poorly written replies which clearly haven't been read, they repeatedly asked for information which had been supplied, they have agreed to refund, but I now need to package bag myself & am still waiting for the 'please wait for the reply label & information we require to go with packaging'.
A complete shambles. Massive inconvenience for me, no bag to use, time taken over complaint which is still not resolved, wait again for refund.
Customer services? They even said sorry for wait 'we have to deal with a high number of enquiries so our replies are not as swift as we wished'- clearly a lot of people have too many problems with MK.
Would never purchase again from MK.
Rude, lengthy time for resolution. No compensation for poor quality bag.
Would never recommend

Ordered a giant parasol online with this company (5m x 5m) when it was delivered the decking boxing that was ordered to surround the base as a seat was so high it was more like a table, we were told that the photo we had been sent 'was taken from another site'. We had ordered no valance, it came with a valance, so disappointed. It is so tall when closed that the delivery men said it would require 2 connected white straps secure it whilst closed, they had only brought one half strap & a multi coloured one. Over 7 weeks later we still don't have the remaining straps. One was sent, but we can't secure the parasol as required. My latest request was replied with 'when you are next in the area pop in & get one!' rather than as I requested simply putting one in the post.
No instruction manual or care instructions, as it says on the parasol were left with us.
After sales- simply couldn't care less.
Would definitely not recommend, wish we had never purchased from them.