website thubmnail of Alexa
How would you rate Alexa?
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India
1 review
1 helpful vote
Follow Neena A.
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Had a horrible experience with these guys!
We tried the tool for 7 days. Just that. And they took 30 days cost!
The invoice was raised after 6 days and when we asked them, they told they cant refund it as we mailed them late.

See, they were waiting for us to push them for refund, otherwise they will loot your money for no reason.

Date of experience: July 17, 2018
California
1 review
2 helpful votes
Follow Sean H.
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I think most of these reviewers have Alexa.com confused the cloud-based voice service. Alexa.com is probably one of the most accurate and well-designed analytics platforms for marketers and small businesses looking to fuel their online presence. I am crazy excited to see what the future holds for Alexa.com. Highly recommended for agencies and individuals alike.

Date of experience: April 27, 2018
Pennsylvania
1 review
0 helpful votes
Follow Vincent D.
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I'm subscribed to a trial, thought I cancelled, but it never completed. I never used the tool after the trial, but was charged three months, totaling $1000. They never called me back, won't put me on the phone with anyone and won't respond to my messages on their support site, facebook, or twitter. This is the most disrespectful company I've ever dealt with.

Date of experience: May 15, 2019
Texas
1 review
0 helpful votes
Follow John R.
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The claims that Alexa hears you despite any ambient noise is patently false. She often is so deaf that even a well enunciated command to lower volume is rendered moot. I just read that one can also whisper to Alexa. That is truly a Trumpian prevarication since she barely hears my loud commands when any music is playing. Amazon can fix this and hopefully will.

Date of experience: May 13, 2020
California
1 review
0 helpful votes
Follow Emma Rodriquez R.
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Alexa.com
August 26, 2021

I think that the most of these reviewers have Alexa.com confused the cloud-based voice service. Alexa.com is probably one of the most accurate and well-designed analytics platforms for market and small businesses looking to fuel their online presence. Alexa also has a good tools to analyze websites and also it has excellent tools to analyze websites.

Date of experience: August 26, 2021
Colorado
1 review
0 helpful votes
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Stupid timer
February 8, 2020

This does not turn off when you tell it to. Sometimes it says that there's a problem but not what it is. It's dumber than Siri and that is extremely dumb. It's an expensive timer and thermometer that's not good to have around during a state of anger, irritation, or frustration. It doesn't provide music or bedtime stories without a subscription. We're unplugging both the echo and the dot and going back to the iPhone timer, microwave timer, and Bushnell's weather device.

Date of experience: February 8, 2020
New York
6 reviews
0 helpful votes
Follow Nancy D.
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Two commercials from alexa. One says act like you paid attention in class-ask alexa
Other one says 3rd grade math is hard, ask Alexa. All I can say is wtf is the company thinking?! Making our kids stupid and cheating instead of actually learning and doing the work?! Alexa needs to go down!

Date of experience: March 1, 2023
Arizona
1 review
0 helpful votes
Follow Michael B.
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Am I was extremely disappointed. Alexa does what she wants to do. I asked her to go to bing
The search browser. In the beginning she would do it no problem, then she started refusing to do it, And would only do the serch herself. Sometimes I'd ask her '15 times in a row to go to bing and she would refuse to do it
I hate this I am about to take my amazon show and throw it!

Date of experience: August 17, 2019
Georgia
1 review
0 helpful votes
Follow Armando A.
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Dont buy alexa
June 10, 2019

My dot 3rd generation works only 3 months, anyway I almost never use it, when I decided to call customer service 6 months, they said my wifi was not secure, but it is, anyway they want me to pay $ 99.99 to made my alexa work when I refuse to pay and said that is stupid pay $99.99 for 1 yr full support the guy talk me that I am stupid and the alexa is only for rich people not for me, He piss me off, The number I called was *******444, I didn't even understand his name, his accent of this Indian guy was horrible, Take a note

Date of experience: June 10, 2019
Pennsylvania
1 review
0 helpful votes
Follow sukhraj s.
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Alexa is an Amazon company Amazon is so big company they making hundreds of billion dollars a year and they wanna make a profit from Alexa too even Alexa is giving you information 99% less than samrush and ahrefs and some other small SEO tool give you so much free access but Alexa by Amazon doesn't give you access for a tiny thing I search adsct.com.au there and I paid them and after I see they don't give any information not even competitor website and the country list where this website is on rank

Date of experience: August 13, 2021
Kenya
43 reviews
1 helpful vote
Follow Liam C.
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Wonderful analytics, albeit expensive to get the premium service. Word of caution though, their stats are not accurate representations of what's what. Its web traffic reporting only uses data collected from computers with the Alexa toolbar.

Date of experience: October 12, 2016
California
1 review
5 helpful votes
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SUCKS! RIP OFF!
June 27, 2017

I was told I'd get a two week trial after I paid $2000. They called and said that was not true. I was totally baited and switched. Also I never knew there was a monthly charge of $50. Totally was a surprise. Worst of all, what I'm paying for only grants a small fraction of their tools. $#*!ING LAME. Last but not least, there Contact Us page is broken and I can't even complain about it to anyone!

Date of experience: June 27, 2017
GB
1 review
3 helpful votes
Follow Tim R.
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I was always interested in Alexa and was interested how they got their information. Their information on my site was massively different to google analytic, so I signed up. They said it would take 30 days to get proper stats.
So I waited for 30 days, and the results didn't change. Bounce rate showed 40% (when it was less than 10)' visitor locations were way out,,, is was just hopeless.
So I ignore them now.

Date of experience: August 21, 2014
Alabama
1 review
0 helpful votes
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I went on line completed the information, paid with my credit card. The change appeared the next day in my bank account. No prescription, nothing!
Complete scam!

Date of experience: May 19, 2021
Canada
3 reviews
5 helpful votes
Follow Devan P.
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Alexa provides great insight into the traffic and performance of any website.

Although the high-end statistics require a subscription that Google Analytics provides free of charge, I understand providing this data publically requires some overhead.

Great website to review the performance of your favourite websites; discover new, up and coming websites; or even see how your personally website is doing.

Date of experience: November 26, 2013
SandDab D.
California
147 reviews
108 helpful votes
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Another great website tracker.

-Use this link: http://www.alexa.com/siteinfo

1. Who visits the site
2. Which 'site' directed users there
3. Rank, world and US
4. Keywords used
5. % found by search engine (targeted) vs linked-in traffic via similar info sites
6. Time spent on the site by individual
7. Pages viewed per person

* Also additional services for businesses. Frankly, these tools are 'Business Intelligence' and just as important as good accounting, financial analysis and database management software. If one doesn't use 'Project,' or something like it, the 'business' will be at a competitive disadvantage. It's the only way to maximize 'labor unit' efficiency Life was better before the 'computer,' imho - way easier life, but must adapt or die.

If one doesn't like website info, eg, doesn't feel right - you may be right. Go with your gut and learn more about the 'owners' core beliefs.

Date of experience: June 9, 2016
Spain
1 review
5 helpful votes
Follow Carlos T.
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The product is ok - useful, though there are comparable options out there.

I cannot recommend it however, since this is as close to a corporate con as I've ever experienced.

After cancelling my 1-week trial on my 2nd day, I was surprised to find out I had been invoiced! Debbie's (pseudo-customer support) response was ridiculous and outright untruthful (spoke of a 2nd trial), and she closed the issue "because it's older than two weeks".

I am at a loss as to why a great company like Amazon would try to a) scam me out of 170, and b) let an incompetent/inexperienced hire as Debbie in charge of such a crucial role as is customer support. My advice to Amazon - strongly reconsider both!

Date of experience: July 5, 2017
Kenya
51 reviews
313 helpful votes
Follow ASAP R.
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Very Average
July 10, 2016

Alexa is not the best for webmasters. Even for an average internet user, its stats are still very inadequate and not up-to-date. There are also varying inconsistencies (a website could be in the top 1 million today, only for it to completely drop off the grid tomorrow). Bottom line, Alexa can't be relied on to make any professional decisions.It's almost like a popularity contest instead of web analytics there

Date of experience: July 10, 2016
Hawaii
3 reviews
13 helpful votes
Follow Rachel H.
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This is a good place to see how a website is doing from a traffic standpoint as well as seeing what the most popular websites in the world and each country are. It's a great way to find a popular website that you have not checked out for some reason. Give it a try, it's worth checking out!

Date of experience: October 12, 2009
GB
4 reviews
22 helpful votes
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This is not an independant review site, as it once was.
It now does nothing more than stroke the ego's of site owners.
Some of the Sitejabber reviews of Alexa appear to have been made by Alexa employees, on viewing the content.

Date of experience: December 17, 2013

Overview

Alexa has a rating of 2.9 stars from 66 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Alexa most frequently mention and customer service. Alexa ranks 1st among Web Analytics sites.

service
5
value
6
shipping
3
returns
4
quality
7