• Alexa

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Overview

Alexa has a rating of 3.4 stars from 68 reviews, indicating that most customers are generally satisfied with their purchases. Alexa ranks 10th among Web Analytics sites.

  • Quality
    7
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
1
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How would you rate Alexa?
Top Positive Review

“Alexa offers a robust suite of tools for website analysis that I've personally found invaluable.”

Fabio R.
4/5/24

Alexa offers a robust suite of tools for website analysis that I've personally found invaluable. Recommend

Top Critical Review

“Super bad bad suggestions to kids of all things!”

Nancy D.
3/1/23

Two commercials from alexa. One says act like you paid attention in class-ask alexa Other one says 3rd grade math is hard, ask Alexa. All I can say is wtf is the company thinking?! Making our kids stupid and cheating instead of actually learning and doing the work?! Alexa needs to go down!

Reviews (68)

Rating

Timeframe

Other

Thumbnail of user nancyd449
6 reviews
0 helpful votes
March 1st, 2023

Two commercials from alexa. One says act like you paid attention in class-ask alexa
Other one says 3rd grade math is hard, ask Alexa. All I can say is wtf is the company thinking?! Making our kids stupid and cheating instead of actually learning and doing the work?! Alexa needs to go down!

Value
Quality
Thumbnail of user sukhrajs2
1 review
0 helpful votes
August 13th, 2021

Alexa is an Amazon company Amazon is so big company they making hundreds of billion dollars a year and they wanna make a profit from Alexa too even Alexa is giving you information 99% less than samrush and ahrefs and some other small SEO tool give you so much free access but Alexa by Amazon doesn't give you access for a tiny thing I search adsct.com.au there and I paid them and after I see they don't give any information not even competitor website and the country list where this website is on rank

Thumbnail of user valenciaa7
1 review
0 helpful votes
May 19th, 2021

I went on line completed the information, paid with my credit card. The change appeared the next day in my bank account. No prescription, nothing!
Complete scam!

Thumbnail of user denisea136
1 review
0 helpful votes
January 17th, 2019

I want to limit this criticism to Alexa's response to opera... She, it seems to confuse opera with popular music, and if I ask for opera music I get cowboy songs!

Thumbnail of user amandap400
1 review
0 helpful votes
February 8th, 2020

This does not turn off when you tell it to. Sometimes it says that there's a problem but not what it is. It's dumber than Siri and that is extremely dumb. It's an expensive timer and thermometer that's not good to have around during a state of anger, irritation, or frustration. It doesn't provide music or bedtime stories without a subscription. We're unplugging both the echo and the dot and going back to the iPhone timer, microwave timer, and Bushnell's weather device.

Thumbnail of user javadekardalzielif275
1 review
0 helpful votes
April 5th, 2024

Alexa offers a robust suite of tools for website analysis that I've personally found invaluable. Recommend

Service
Value
Shipping
Returns
Quality
Thumbnail of user mummybearp
1 review
0 helpful votes
December 31st, 2022

After I brought 5 Alexa devices, a few months later, they change the rules, it wont play what you ask.

Thumbnail of user emmarodriquezr
1 review
0 helpful votes
August 26th, 2021

I think that the most of these reviewers have Alexa.com confused the cloud-based voice service. Alexa.com is probably one of the most accurate and well-designed analytics platforms for market and small businesses looking to fuel their online presence. Alexa also has a good tools to analyze websites and also it has excellent tools to analyze websites.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianam345
44 reviews
143 helpful votes
June 15th, 2020

I was searching for a listing of search engines. I found that Alexa had "The top 500 sites on the web" and thought that it would be good because Alexa use to list search engines rankings before Amazon bought it. As I went through the listings on Alexa and checked each search engine, I found that at least half of the listed search engines were defunct, no longer search engines, or were companies selling products. Others were now malicious sites that have taken over many of the domain names. I had to be really careful to not infect my computer while checking the urls. The top sites are still in existence but what are their true ranks?

There is no way to contact Alexa support unless you sign up for a trial membership. So, you can't even question their data. A membership starts at $149 a month. Certified Alexa Rank starts at $19.99 for 10 million page views per month. What are they certifying? What are people really getting for that amount? The information is old. How can site owners be given rankings if Alexa doesn't even know what it is ranking?

Alexa is a scam. I would advise website owners to think twice before signing up Alexa.

Thumbnail of user audras71
3 reviews
3 helpful votes
August 9th, 2022

I didn't get anything for my money. Next time I will use the services of other virtual assistants.
Very overrated app!

Thumbnail of user vincentd98
1 review
0 helpful votes
May 15th, 2019

I'm subscribed to a trial, thought I cancelled, but it never completed. I never used the tool after the trial, but was charged three months, totaling $1000. They never called me back, won't put me on the phone with anyone and won't respond to my messages on their support site, facebook, or twitter. This is the most disrespectful company I've ever dealt with.

Thumbnail of user michaelb2266
1 review
0 helpful votes
August 17th, 2019

Am I was extremely disappointed. Alexa does what she wants to do. I asked her to go to bing
The search browser. In the beginning she would do it no problem, then she started refusing to do it, And would only do the serch herself. Sometimes I'd ask her '15 times in a row to go to bing and she would refuse to do it
I hate this I am about to take my amazon show and throw it!

Thumbnail of user martinso2
3 reviews
20 helpful votes
June 6th, 2019

I feel Alexis are more concerned with results that putting the satisfaction of there customers in mind.

Thumbnail of user lindag2132
1 review
0 helpful votes
September 23rd, 2021

I just wanted to tell my story about how Alexa helped me access medical assistance from my daughter who lives 4 1/2 hours away... Her husband had purchased, set up, and linked my device to their's so I would be able to access there home.
I have been having mobility issues so I was attempting to bring my coffee cup (with some coffee in it) to my kitchen sink... unforturnately I had lost my footing and my knees gave out and I fell on the floor... I wasn't sure what to do... I didn't know what time it was and how long I would have had to lay there on the floor til my husband got home, and that was if he didn't have to work late. I called for help from downstairs not knowing if anyone was home... I was not able to get up because of my leg issues and I was not able to get up on my knees due to medical issues with them too.
I scooched and dragged myself into my living room and was going to see if I could get to my phone or yell for help again cause our porch door was opened and kids were walking home from school so if I yelled again I hoped someone would send me help... I scooched and pulled myself a little further and then I remembered about my Echo device with Alexa... I yelled: "Alexa, announce"... I waited for it to respond to say my announcement... at that time I yelled "Heather, I fell and I need help. I cant get up and get my phone"... so I waited to see if there was a response from my daughter... 4 minutes went by and there was no response, so I decided to give it a try again. I then activated Alexa again and said "Heather, I fell, I need help, and I need you to call dad"... OMG she responded at that time (she has it linked to her phone and she was in her grocery store and got a notification about the Alexa. She said "do you need me to contact 911?"... I said yes, I fell, I can't get up and my phone and then call dad"... about 2 minutes later (but it seemed like forever) she responded back: I got ahold of Saratoga County EMS and they are sending an ambulance and now I will try and get ahold of dad"... unfortunately as he was going to answer his phone it had died (he didn't hear the first call because he was around loud equipment)... he was able to get his phone to the charger and he got a call from Saratoga County EMS and let them know what was going on and the Chief of Police went to my husband and told him again and asked him if he wanted him to take my husband to the house... I am so thankful for the Echo Alexa and I was able to get help from my daughter (4 1/2 hours away) and it saved me from laying on the floor for I had no idea how long cause I wasn't able to see a clock... as a matter of fact is probably would have been around 2+ hours... Thank you, thank you, and thank you again.

Products used:
Echo

Quality
Thumbnail of user armandoa22
1 review
0 helpful votes
June 10th, 2019

My dot 3rd generation works only 3 months, anyway I almost never use it, when I decided to call customer service 6 months, they said my wifi was not secure, but it is, anyway they want me to pay $ 99.99 to made my alexa work when I refuse to pay and said that is stupid pay $99.99 for 1 yr full support the guy talk me that I am stupid and the alexa is only for rich people not for me, He piss me off, The number I called was *******444, I didn't even understand his name, his accent of this Indian guy was horrible, Take a note

Thumbnail of user neenaa2
1 review
1 helpful vote
July 17th, 2018

Had a horrible experience with these guys!
We tried the tool for 7 days. Just that. And they took 30 days cost!
The invoice was raised after 6 days and when we asked them, they told they cant refund it as we mailed them late.

See, they were waiting for us to push them for refund, otherwise they will loot your money for no reason.

Thumbnail of user liamc25
43 reviews
1 helpful vote
January 18th, 2021

Wonderful analytics, albeit expensive to get the premium service. Word of caution though, their stats are not accurate representations of what's what. Its web traffic reporting only uses data collected from computers with the Alexa toolbar.

Thumbnail of user finnj5
2 reviews
1 helpful vote
August 13th, 2020

Alexa has good tools to analyze websites. I have used the tool... Alexa is the good provider!

Thumbnail of user doneganm
1 review
5 helpful votes
June 27th, 2017

I was told I'd get a two week trial after I paid $2000. They called and said that was not true. I was totally baited and switched. Also I never knew there was a monthly charge of $50. Totally was a surprise. Worst of all, what I'm paying for only grants a small fraction of their tools. $#*!ING LAME. Last but not least, there Contact Us page is broken and I can't even complain about it to anyone!

Thumbnail of user esthero8
1 review
3 helpful votes
January 30th, 2018

I purchased couple of items, and should have learned my lesson from the second item, but ordered again... So let me say DO NOT BUY FROM THEM. You can get better merchandise in the dollar store. THEY SELL CRAP!

Thumbnail of user rm93
1 review
3 helpful votes
May 6th, 2016

Fraudulent DO NOT USE!

Took my money on Wednesday for express delivery for yesterday I also have a confirmation email explaining it will be delivered Thursday but they have failed to deliver.
Cannot speak to anyone it is just email.
They are telling me phone lines are down and I will not get my order until Monday this is disgusting customer service, false advertising and most importantly is a CON!

Thumbnail of user christinem18
6 reviews
11 helpful votes
September 20th, 2017

I think the overall world wide ranking that alexa provides for free is a very useful service. The fact that amazon bought them shows that they also saw value in what they do.

Thumbnail of user debbief71
1 review
4 helpful votes
February 12th, 2018

They don't care about your account. Even without consent, they charged you 15 months. They don't really care if you use it or log in.

Thumbnail of user lanad5
1 review
6 helpful votes
August 14th, 2017

Well, this site USED to actually provide helpful data but someone thought making millions wasn't enough and needed to make tens of millions or higher or got bored and now we have this... whatever it is. They are wholely inaccurate and are owned by Amazon, so they artificially boost their own companies. In my opinion, that is fraudulent.

Thumbnail of user johnr2330
1 review
0 helpful votes
May 13th, 2020

The claims that Alexa hears you despite any ambient noise is patently false. She often is so deaf that even a well enunciated command to lower volume is rendered moot. I just read that one can also whisper to Alexa. That is truly a Trumpian prevarication since she barely hears my loud commands when any music is playing. Amazon can fix this and hopefully will.

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