website thubmnail of Alexa
How would you rate Alexa?
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Virginia
1 review
1 helpful vote
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Alexa app
January 11, 2017

The app on my phone still constantly restarts and i have the fire stick app also and seemed to do better when i uninstalled the firestick remote but the alexa app still restarts on my but work fine on my kindle if any has some suggestions let me know

Date of experience: January 11, 2017
Illinois
5 reviews
9 helpful votes
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I use this website fairly often for work related tasks. They used to show a lot more backlinks, but now you can only see a few unless you sign up/pay. Eh.

Date of experience: October 28, 2014
California
6 reviews
12 helpful votes
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Useful overall
September 20, 2017

I think the overall world wide ranking that alexa provides for free is a very useful service. The fact that amazon bought them shows that they also saw value in what they do.

Date of experience: September 20, 2017
Massachusetts
2 reviews
2 helpful votes
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Alexa offers a robust suite of tools for website analysis that I've personally found invaluable. Recommend

Date of experience: April 4, 2024
Nigeria
3 reviews
20 helpful votes
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I feel Alexis are more concerned with results that putting the satisfaction of there customers in mind.

Date of experience: June 5, 2019
Germany
2 reviews
2 helpful votes
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Alexa collects and shows information about users who use its toolbar in browser. How many of you know about this toolbar and how many of you use it?

Date of experience: June 5, 2013
California
1 review
2 helpful votes
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I think most of these reviewers have Alexa.com confused the cloud-based voice service. Alexa.com is probably one of the most accurate and well-designed analytics platforms for marketers and small businesses looking to fuel their online presence. I am crazy excited to see what the future holds for Alexa.com. Highly recommended for agencies and individuals alike.

Date of experience: April 27, 2018
California
1 review
5 helpful votes
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SUCKS! RIP OFF!
June 27, 2017

I was told I'd get a two week trial after I paid $2000. They called and said that was not true. I was totally baited and switched. Also I never knew there was a monthly charge of $50. Totally was a surprise. Worst of all, what I'm paying for only grants a small fraction of their tools. $#*!ING LAME. Last but not least, there Contact Us page is broken and I can't even complain about it to anyone!

Date of experience: June 27, 2017
GB
1 review
3 helpful votes
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I was always interested in Alexa and was interested how they got their information. Their information on my site was massively different to google analytic, so I signed up. They said it would take 30 days to get proper stats.
So I waited for 30 days, and the results didn't change. Bounce rate showed 40% (when it was less than 10)' visitor locations were way out,,, is was just hopeless.
So I ignore them now.

Date of experience: August 21, 2014
Virginia
1 review
2 helpful votes
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Alexa is one of the best ways to see what's the highest/most visited site on the Internet today. They offer a lot of free tools that can be used to check the status of your website. My favorite feature on alexa would have to be the audience demographic results. It breaks down into categories like age, gender, education, has children, and browsing location.

There is also an advanced feature of the audience demographic results, but you have to download & install their toolbar to see the results. The only difference is that they add income and ethnicity to the list of results

Date of experience: August 25, 2011
Alabama
1 review
0 helpful votes
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I went on line completed the information, paid with my credit card. The change appeared the next day in my bank account. No prescription, nothing!
Complete scam!

Date of experience: May 19, 2021
Spain
1 review
5 helpful votes
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The product is ok - useful, though there are comparable options out there.

I cannot recommend it however, since this is as close to a corporate con as I've ever experienced.

After cancelling my 1-week trial on my 2nd day, I was surprised to find out I had been invoiced! Debbie's (pseudo-customer support) response was ridiculous and outright untruthful (spoke of a 2nd trial), and she closed the issue "because it's older than two weeks".

I am at a loss as to why a great company like Amazon would try to a) scam me out of 170, and b) let an incompetent/inexperienced hire as Debbie in charge of such a crucial role as is customer support. My advice to Amazon - strongly reconsider both!

Date of experience: July 5, 2017
GB
4 reviews
22 helpful votes
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This is not an independant review site, as it once was.
It now does nothing more than stroke the ego's of site owners.
Some of the Sitejabber reviews of Alexa appear to have been made by Alexa employees, on viewing the content.

Date of experience: December 17, 2013
Paul C.
Pennsylvania
80 reviews
147 helpful votes
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Alexa is one of the worst sites ever. They deleted all the reviews that were on there. What's the point if they don't enforce the rules anyway. They never did. The site is extremely slow and the customer service is very poor. Don't waste your time with this site. That's about it.

Date of experience: September 19, 2014
Ohio
1 review
6 helpful votes
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Well, this site USED to actually provide helpful data but someone thought making millions wasn't enough and needed to make tens of millions or higher or got bored and now we have this... whatever it is. They are wholely inaccurate and are owned by Amazon, so they artificially boost their own companies. In my opinion, that is fraudulent.

Date of experience: August 14, 2017
Denmark
1 review
7 helpful votes
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Terrible website, whatever you do, don't sign up to it! Once you do you're not able to delete your account, no matter how much you request. The customer support is not just zero, it's minus. Avoid, avoid, avoid.

Date of experience: February 23, 2011
Indiana
9 reviews
26 helpful votes
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Alexa is the number one provider for statistics of the best websites available, it's no wonder that people rely on them for information. With the ability for people to leave reviews and for people to view traffic information, it is another great source, like sitejabber, of information for people looking to find valid websites.

Date of experience: April 12, 2010
Idaho
1 review
8 helpful votes
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Nothing in or on alexa is accurate. Why use this site. It is owned by amazon and they use it to boost their and their affiliates rankings in search engines. Go to https://www.similarweb.com/ to get actual ranking data that is useful

Date of experience: January 6, 2017
India
2 reviews
2 helpful votes
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Alexa providing a great deep look to our website how the business is growing day by day and also having great options to see website performance... So i love it so much...

Alexa Great going,...

Thanks!

Date of experience: July 4, 2014
India
3 reviews
3 helpful votes
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Alexa has been helping us alot to keep a track of our websites worth and how our website is being ranked globally. We regularly use Alexa to monitor search queries coming to our website, The locations from where our website is being visited and etc etc. Quite useful for us.

Date of experience: June 21, 2012

Overview

Alexa has a rating of 2.9 stars from 66 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Alexa most frequently mention and customer service. Alexa ranks 1st among Web Analytics sites.

service
5
value
6
shipping
3
returns
4
quality
7