AjRichies

Ordered a Nikon P310 on September 23rd, received an email a week later saying they were trying to getting touch but couldn't reach me (no message on my answering machine). I called back and the representative said something about verifying my street address even though I completed the form with my full address. Then the agent tried to sell me a new battery indicating that the one with the camera only lasted 20 minutes. I said I had already bought one (which I had). The representative said my order would be processed. As of Nov 6th, no shipment, no email, no communications from AJ Richies; when I tried their 800 number a few ago, the message was that they were not taking phone calls! Fortunately for me, I just had to contact my credit card company and dispute the charge, citing goods not received. While I was waiting for my order, I researched AJ Richies on the web and saw the large number of complaints so I was not surprised when I hadn't received my camera after three weeks passed, and then four weeks. I suspect the positive reviews are simply AJ Richies staff countering the real negative feedback with their fraudulent claims of great customer service.

HORRIBLE COMPANY DO YOURSELF THE FAVOR AND DON'T ORDER FROM THEM.
So many scams going on with this company I've really considered calling the Better Business Bureau on them. Waited for over a month for my order and still didn't receive it, so I go to cancel my order and steve the rep over there says he will be sending me a confirmation e-mail at the end of the day. Next day never got the e-mail so I call, was hung up on 4 times before finally talking to someone and waiting 20 mins at a time. Steve yet again says my order was canceled i should of gotten an automated e-mail but I never did. He gives me some crack $#*! number that he says that's my cancellation number, but yet my order still shows in process on their website. It's cool though, I recorded both phone calls from yesterday and today, so if they try something like charge me when I said to cancel, they have a $#*! storm coming for them. THIS SITE SHOULD BE SHUTDOWN! I'm considering uploading those phone calls from them, just so everyone can see for themselves.

NEVER SHOP AT AJRCHIES.COM! BIG TIME RIP OFF & RUDE!
FYI I have contacted the BBB and filed complain with the Attorney General's office... PLEASE IF YOU HAVE BEEN SCAMMED BY AJRICHIES.COM ALSO NOTIFY THE BBB AND FILE A COMPLAINT WITH THE ATTORNEY GENERAL'S OFFICE. THIS IS THE ONLY WAY to GET THEM CLOSED! What happened was I ordered a Samsung TV UN55H7150 for $1256. 00 and then received an email to call and confirm purchase... When i did a very over bearing person pulled the bait and switch saying the one I ordered was the old model yet to find the TV on their website I had imputed Samsung UN55H7150AFXZA... And now I am being told that isn't the model i purchased even though the specs all read the same! So I take the bait and switch because the price is still less than Best Buy by $100.00... The guy told me $1499 plus $170 for the six year warranty (total $1669} and when I went to verify charges on my card I was charge $1750. 00 when i called back I was told the charge was for shipping insurance! The man was rude a liar, and down right disgraceful! Then when I cancelled the order the guy has the nerve to say, "Never call here again." LIKE I WOULD EVER SHOP AT AJRICHIES AGAIN!
And FYI I just purchased the same Samsung UN55H7150AFXZA for $1399 from Appliance Connections with shipping and set up in home for $39.99 (a service AJRichies charges $140.00 plus 7% of the cost for "Shipping Insurance")!

**DO NOT... I REPEAT... DO NOT BUY FROM THIS COMPANY**

My husband purchase a DSLR camera from their website for my xmas gift. Everything was fine and working well, until it stopped working on our family vacation in Jamaica. I got the camera in Dec and it stopped working in Aug. When we got back to the states, I contacted Nikon to see if I could have it fixed. After speaking with Nikon and giving them the serial number listed on the camera, I was then informed that the camera is a REFURBISHED camera and I would have to pay $170 to get it fixed. After my husband paid over $600 for the camera. Nikon told me that if it was a new camera they would have fixed it and I would not have to pay. I WAS PISSED. So I contacted AJRiches customer services, spoke to ADAM who informed me they are not sure why I got an refurbished item and he would submit a claim and I he would call me back in 10 day. After the 10th day... I received no call. So I called... and called. Every time I called, ADAM was either busy or on the other line. Left him several message. No response. I finally spoke with him 15 days after our last conversation. He again claimed he doesn't know why I got an refurbished item and he would resubmit the claim, he was so rude and nasty. After our conversation, I asked would I need to call again after 10 days he said, Yes and HUNG UP THE PHONE ON ME! Ohh hell no... this company is $#*! & WILL RIP YOU OFF... I contacted the BBB to file a complaint.

*PLEASE STAY CLEAR FROM THIS COMPANY... TAKE YOUR BUSINESS ELSEWHERE*

DO NOT BUY FROM THEM!
I like everyone else on this website has had the exact same experience. I ordered a camera for the sale price of 289. I thought wow good deal. The next morning I get a sketchy email that looks like it got sent from a child saying to process my order i needed to call in and give a voice confirmation. So I called and first off let me say how RUDE these guys are. He told me that I would need to buy the a long lasting battery and some other $#*! that ended coming up to 420 something. Me being stupid agreed. Then an hour later i went online and saw all these other reviews i started freaking out so i decided to call them... i got put on hold for 10 mins three times then was hung up on. When i finally got through and told him i wanted to cancel my order he said that i couldnt because the item has already been shipped and he added a longer warranty with a tripod and some other items and that it would get to me by the end of the week and then hung up. I got so upset that i made my roommate call them again for me to cancel it. She got hung up on twice before getting to speak with someone. She asked him if my order was shipped yet and i guess him being stupid didnt realize the person with the same name and camera just called 10 minutes earlier but he told me the camera was not shipped yet... so she told him to cancel the order and he got very rude with my roommate saying we were making a mistake that this is the cheapest price you'll find. But she lied and told him that we just wanted to trade cameras and were looking at other cameras on their website to keep them happy to work with us. He told us the money would be refunded but i needed to pay a restocking fee of 10%, when I asked how much that was going to be he asked "are you kidding" and said itll be "$43" and that it will take 48 to get put back into my account nd hung up. I still didnt feel right about the situation so i called my bank and told them about it and they told me if the money isnt in my account in 48 hours that they will dispute it with them and give me my money back. HOPING everything works out but i'll write another review if i actually got my money back or not... WHATEVER YOU DO DO NOT BUY ANYTHING FROM THEM! SCAM SCAM SCAMMMMM

Purchased a Sony HDR Camcorder on Black Friday 2013 for $859.99 for my company. No confirmation email sent. Luckily took screen shot of original purchase and confirmation (I didn't have a printer). They called on Dec 2,2013 to "confirm order and shipping address". Sold me on additional accessories which I was ok with. Again no confirmation e-mail. Equipment arrived with no invoice. January Credit card statement came in with a charge of $1999. 99! Minus the additional equipment that I ok'd I was over charged $489.99! When I called to dispute they said because camera did not come with a battery or charger! It did but beside the point I ordered an extended life battery and quick charge charger as extra accessory. When I brought it to ANTHONY's attention the charge became due to ALL equipment on website is in Japanese! If you want it in English you have to pay $350.00! Again, so you just charge me anyway? He said its ALL over website all equipment is not in English (IT IS NOT ANYWHERE ON WEBSITE). They also sold me an extended 2 year warranty. I asked if it was a manufacturers warranty and was told yes. IT IS NOT. It is warrantied through AJRITCHIE! The extended warranty is USELESS!. Anthony offered me an additional year warranty to make me happy? He kept repeating it., "all I can do is offer you an additional 1 year warranty". I told him What would make me happy is the return of my $489.99. I advised him this was not my error but also I told Anthony I would concede the charge if he could tell me WHERE on the website it states all equipment is in Japanese, HE COULD NOT. He became loud, spoke over me, and told me it was a courtesy he was even speaking to me. He then said "Im done with you, call your credit card company, do it!" and hung up. SUCH A FRAUD! This is in dispute with my credit card company and complaints are being filed with BBB of New York as well a CCA of NY. I may even make a CALL for ACTION with my local news station. I will see this one to the end.

DO NOT PURCHASE FROM THIS WEBSITE!

Mega scam website, I have placed an order over the black Friday sale with AJRichie.com to purchase the Canon 5D Mark III, and as they have reduced hours of operation, I had to wait until monday to talk to a live representative to try to figure if my order was on, or pending, or processed. So long story short, I get to talk to a gentleman on Monday morning that informed me that the unit I purchased it's a "foreign" or NON US, as he named it, and if I want the US model that will come with all the CD/DVD for installation, manual, etc, I will have to pay close to $2900. 00 to get the genuine part. Now this is the best part, where the website listed this item as SKU: CANEOS5DMIII MPN: 5260B002 (US model) and not SKU: CANEOS5DMIII MPN: 5260A002 (Non US model).
When I got to the bottom of this and called again to clear the whole situation, I came across a very arrogant, not friendly type of customer sales rep that was very rude in taking the time to fix or do something about this situation. He mentioned that he is very busy, and I can go F*** myself, when I asked to cancel my order. I hope that my order is cancelled.