THIS IS A SCAM COMPANY. BAIT AND SWITCH WITH PRICES AND HORRIBLE CUSTOMER SERVICE. BELLIGERENT AND UNTRUSTWORTHY. THEY SHOULD BE SHUT DOWN. DO NOT SPEND YOUR MONEY HERE!... I found an ad for Olympus tough tg-2 camera for $209. I purchased it from AJrichie on may 10th. I then get email saying i need to confirm my purchase before transaction is complete. I call and I am told they are waiting on it from overseas. Plus did I know it doesn't come with a battery? I thought it was odd for an electronic device to not have a battery. I questioned it and the customer service guy was rube to me about questioning and said I could cancel my order. I told them to just send it. I send three email over the next 5 weeks and call. The hours of operation are different on the website and different on the emails. I get ahold of someone and give them my order number on June 2nd or 3rd. I am told the shipment from overseas has been delayed but i should be getting the camera on June 11th. It is now June 17th and I call to see where the camera is. This is now 5 weeks since I purchased the camera. I am told they are a wholesaler and the product is back ordered from the vendor. Then I am asked " if I intended on purchasing the Malaysian version of the camera?" I say what's the difference? " they said they would be happy to sell me the american version which normally goes for $449 but they would sell it to me for $349." I am now speaking to a supervisor named robert or ronald. I say "no I would like the camera I purchased at the price that was quoted to me. He then gets nasty to me and asks where else am I going to purchase the camera for that price?" I said," that is not the point. I ordered this camera at this price. It is olympus and it is made overseas regardless. There are no different versions. I say this is horrible customer service and I have been misled and I am going to rake them over in reviews of the company on the internet." He says" we are a wholesaler that supplies Ryder, overstock.com and B&H Photo video. It doesn't matter because he is going to get my money or anyone else some other way from another internet company." I bad mouth ajrichie, they will get paid by these other companies."nThis was a classic bait and switch and they still have my credit card number and info. I tried to go to my account that was set up but I no longer had access. Ronald quoted me this statement as proof that they were completely in their rights " This is only a confirmation of your internet order, it is not an Invoice, and does not constitute proof of sale, All Orders need to be Verified prior to being billed and shipped, and you will receive your final invoice with your order." THIS IS A SCAM COMPANY. BAIT AND SWITCH WITH PRICES AND HORRIBLE CUSTOMER SERVICE. BELLIGERENT AND UNTRUSTWORTHY. THEY SHOULD BE SHUT DOWN. DO NOT SPEND YOUR MONEY HERE. Please do something about these people. They do not deserve to practice there business. #ajrichie

This company is a big scam---bait and switch.

DO NOT BUY FROM THEM!

STAY AWAY - One star is a gift, if I could I would rank them in the negative category. I ordered a Nikon Coolpix AW110 in early April as a Mothers Day present for my wife. I responded to the 'you need to verify your order' email but wasn't asked to 'upgrade' as some others have reported. A week before Mothers Day, I still had not received the camera. I called Customer Service and was told by 'Jeffry' that the camera was on back order and would be shipped on the 19th of May. He offered to change my order or cancel, both of which I declined. May 19th came and went, still no camera. Another phone call. Still on back order would arrive on June 1st. Another offer to cancel or change my order. Again I declined. I contacted Nikon to see if I could verify the 'back order' status. No luck, Nikon informed me that AJ Richie is not an 'Authorized Dealer' and could offer me no assistance. Another phone call to AJ Richie on Monday June 2nd. This time it was 'Roger' who answered, still on back order expected at the end of the month. Several minutes of conversation gave me no satisfaction so I asked to speak to a manager. Roger informed me he was a manager. He offered to assist me in changing my order to an 'American' version because I had ordered the 'Japanese' version which did not have a battery or charger. Japanese, it was the first time this came up, both in conversation and in their ad. I declined so that I could do additional research. Customer Service was absolutely no help what so ever. I couldn't find my order number in their on-line tracking system. So could not evaluate the order to verify their claim of a 'Japanese' model. Enough is enough, I decided to write this review and will be cancelling the order with AJ Richie and order from another place. In summary - Nothing about AJ Richie feels good to me. While the price is low, their delivery rate is zero, so price doesn't matter. Shop elsewhere.

Avoid AJRichie regardless of their ads.
I strongly recommend Not buying anything from AJRichie. I was hoping to save $100 on a camera and accessories and ended up paying $150 more than I would have had I purchased the same camera and accessories from a reputable site. This is what they did. They advertised a camera for about $100 less than retail. After I purchased the camera online, I got several e-mails from AJRichie that I needed to call them as soon as possible as there was a problem with my order. When I didn't respond immediately to the e-mails, they called me. The rep on the phone was very low key and made some very reasonable suggestions regarding accessories I might want. All of which I was going to eventually purchase. The prices for these accessories were higher than I expected and when I questioned him about them, he said that the prices I was quoting were for inferior products which AJRichie didn't carry and that I should get quality accessories for the quality camera I was buying. I foolishly agreed. As turned out the prices were several times more expensive than was reasonable and ending up not only wiping out the $100 saving but adding an addition $150 to what I could have gotten had a used a reputable site. Later that day, I found online reviews which described how customers are misled by AJRichie and end up paying much more than they would have on a reputable site. Unfortunately, it was after AJRichie was closed for the day. The next day, I called to cancel my order. They rep on the phone put me on hold and when he came back said that the order had already been shipped by FedEx and that I would be getting a tracking number by e-mail before the end of the day. When I checked my credit card, I found that my credit card had already been charged for the full amount. To make a long story short, I didn't get a tracking number that day. I called every day for the next four days and was told that my order had been shipped that morning and that I would get a tracking number by end of the day. It wasn't till 5 days after I placed the order that I got a tracking number (it was a USPS tracking number not a FedEx tracking number). When the shipment arrived, the extra battery I had ordered was for a different camera not the one I ordered. I called and I was told that they had noticed the error and were sending me the correct battery. I also told them that there was no warranty card with the shipment even though it was mentioned in both the invoice that came with shipment as well as the in the documentation from the manufacturer. They said they would send me one. However, I still have not received one. One last note, the invoice that came with the package came with a list of everything that was ordered but only a total price so that there was no easy way to prove that I had been over charged. They are very good at what they do, getting unsuspecting customers to be tricked into grossly over paying for camera equipment. I strongly recommend not buying anything fromAJRichie.

I wish I could vote with no stars!
I can't believe I was dumb enough to not research this before I purchased. I feel like a complete fool!

D610 was priced at $1399 on sale.
I tried to order from the site, but it wouldn't let me upgrade shipping. I emailed them about it, since it was past hours, and they told me to call.
Called the next day and the guy told me I could order over the phone.

He then asked if I was wanting the US model, to which I replied, "well yea!"
He informed me that it was not the sale price. Instead it was $1699...
I went back and forth with my husband but it still was the best deal I had found and they said there was no tax and free 3 day shipping so I agreed

He then asked me what kind of battery I wanted and when I let him know I had one, he damn near called me a liar and asked what kind of camera I had prior. I let him know the D7000, which I know uses the exact same camera and he didn't say much after that.

He processed my order etc

I got an email saying thanks for the order and that it would ship soon.
Never got an invoice/receipt, tracking number etc
I tried for 3 days to get both of these and wrote a nasty email about it and the fact that my account was charged $1799!

They then sent me a photo of the invoice but still no tracking information

I got a call the next day which I missed and an email stating that they tried to contact me.
I got in contact with them and the guy let me know that the reo must have forgotten to read the part that said there was a 6% charge straight from Nikon, for insurance on the shipping!
That they couldn't refund me the money for that, but could offer me an extended life battery, high speed memory card and card reader, or, a 5 year extended warranty.
I agreed to the accessories.

I then let him know I have STILL not gotten a tracking number and instead of giving it to me over the phone, he told me it would be emailed by the end of the day

I have still not gotten a tracking number. Its been a week since I ordered and I have not gotten the camera, which was supposed to be on 3 day shipping, and now, no one will reply to my emails and when I try to talk to someone, they get pissy and hang up

I will be calling the bank later today when my husband is up, since it was charged to his account, to report it as fraud and HOPE to hell, I can get my money back

I sold my only camera, to have the money to put towards this.
Photography is my business! I have a shoot in 3 days and have NO camera!

I should have used my head and researched them prior, because now I see NO ONE has left a good review!

I'm literally in tears over this and have no idea what Im going to do about my upcoming shoots, since I dont have the money to just go out and buy another one while waiting to see if I can get refunded!

I have made a facebook page, if anyone would like to come and post their experience with it
Most companies have a facebook page, so Im assuming a lot of people will try to look them up. Im hoping they find my page, since there isnt one for the actual company, that I found
Maybe I can save ONE person, from getting scammed like others.

https://www.facebook.com/pages/Ajrichie/**************

DON'T buy anything on this web site, It is a scam!

One star is too, too, too much for this company

I wish there was a Zero star rateing. Total scam and now I am short a Christmas present.

[Updated 11-25-13] AjRichies is an unscrupulous business that conducts deceptive business practices. Numerous complaints appear on several consumer-watch websites. Similar complaints have been reported by many customers. Do not do business with them! If you are taken in, don't waste your time trying to deal with them. File a complaint with your bank's consumer claims department and request a full refund for your credit card transaction. Since phone calls and e-mails are routinely not returned, it is unlikely that they will successfully dispute a customer claim when a bank attempts to investigate a sale and negotiate a settlement.

AjRichies conceals unfavorable terms and conditions of sale on their website. They charge a 15% restocking fee and a 10% fee for refused shipments. A common complaint is that sales people call back customers after an initial sale is made to upsell accessories that are exorbitantly priced. If this is not accomplished, deliveries are long delayed or do not occur at all. All sorts of excuses are made. Customers who thought they were getting a deal wind up being charged more than advertised prices or get wrong products.

The history of my purchase is revealing in many ways. Over the phone, I was persuaded to purchase a $3,000 "package deal" for a camera body, 2 lenses, accessories, and extended warranties. I naively agreed to the sale without an itemization of prices. An e-mail with a confirmation of the sale and a tracking number was promised, but it was never received. Unlike many other customers, I actually received my shipment in a few days. The shipment enclosed a sales invoice which did not show any unit prices for the ordered items. In fine print at the bottom of the receipt was a 15% restocking fee policy. Another policy was absent that states that incorrect and missing items are replaced, but no refunds are allowed.

At the time of purchase, I was never informed orally or in writing of the restocking fee policy and other terms and conditions of sale that are buried in the website. When the restocking fee for a phone sale was questioned, the policy was justified by explaining that the policy appeared on the website. However, when one looks carefully at the language on the website, it explicitly states that the sales policies apply to website orders. There is no mention of phone transactions.

Several of the delivered items were lacking. The camera and lenses were defective in packaging and were missing items. The camera and lenses were missing original manufacturer's certificates of warranty. This placed in doubt whether the items were new products and US warrantied. It was evident that the camera body was restocked merchandise that had been resold. Manuals and accessories were missing from the box. Extended warranties that were purchased were not what they were purported to be. Insured replacement and repair costs were limited in amount and accidental damage was explicitly excluded contrary to the representations of the sales person.

I called the company and obtained the unit prices for my order. After accounting for the actual prices of the order and the prices of comparable products on the internet, I determined that I had been overcharged by $700. When I complained that I had been overcharged, an offer was made to adjust the sales price by $700. This was a clear acknowledgement of an overcharge. I refused the offer to the surprise of the sales person. I was intent on not doing business with AjRichies and getting a full refund of my money. I returned the entire shipment and bought identical equipment from Amazon companies to my satisfaction.

When I received a Return for Refund form enclosed with a return merchandise RMA, I was charged $450 for a 15% restocking fee based on the original inflated price of $3,000 and not the offered adjusted price of $2,300. Interestingly, the language of the form contradicted some of the return policies on the internet. It stated that items that were incorrect or missing things would not be charged a restocking fee. When I last contacted AjRichies on October 29th, they surprisingly promised me a full refund by November 1st. However, I never received it. I then contacted my bank to file a claim.

In the case AjRichies planned to object to my bank's credit card claim, I sent the bank a 7 page memo with various attachments and 4 unanswered e-mails to document the circumstances of my purchase. My bank credited me immediately after doing an "investigation" on the day I made the claim. I am sure that they had no better luck than I had in attempting to reach AjRichies when I repeatedly called them on different days and was placed on hold for one and half hours before I gave up.

The lesson I learned is always to investigate the reputation of a company before making a purchase. I feel quite safe making purchases on Amazon. They have very good customer support, and they back the sales of the companies that do business on their site. My wish is that someone would warn all potential customers and shut down AjRichies. AjRichies's business address is not the place where they actually do business. It's a storefront in an apartment building in Brooklyn. It can be viewed on Google Maps. The location is obviously used only for shipments to conceal the true business address of the company. This prevents frustrated customers from serving legal papers on the company. An enterprising person in New York would do a great service to many dissatisfied customers by staking out the storefront and following shipment carriers to the actual location where shipments are processed and hopefully where the sales office exists. I am angry that so many people have been hurt by AjRichies.

SCAM! SCAM! SCAM!
Beware of AJRichies. DO NOT BUY ANYTHING FROM THIS COMPANY. I'VE BEEN TAKEN. I AM NOT THE ONLY ONE. READ REVIEWS OF THIS COMPANY ON AMAZON, RESELLERRATINGS, SCAMBOOK, JABBER AND OTHERS., before you give your credit card number. There are literally hundreds of complaints like mine.
I bought a Canon camera from this company in June 2013, at a "very good price- too good to be true". I did not hear from them for 3 weeks, even though there ad states "shipping in 2 to 3 business days". I got a call from someone at their place of business. This person talked at 100 miles per minute- stated that he was filling my order as he spoke, and recommended very highly that I get their 3 year warranty for $99.00 and he would increase coverage to 6 years; buy another long lasting Canon battery, as the included battery in the camera lasts only 5 minutes, and he would "throw in" a camera tripod, lens cleaning system etc. Then he proceeds to tell me that although shipping is free, I would also have to pay 4.5% for shipping insurance- as they are not responsible for any damage to the camera in transit, over $100.00.!
Like a damn fool, I at first agreed to all this. An hour later, I called them back, and spoke to "Eric". I told him I had been "upsold" by a fast talking agent, and did not want the extra battery. I was told they would adjust the price and not include the long lasting battery.
The camera arrived a week later. Included was the extra battey (not Canon) and a mickey mouse assortment of cleaning fluid, tissue, and a tiny wire camera tripod, measuring 3 inches.! The camera came in a plain white box- not the regular original Canon box. The invoice inside gave the total price of the package, with no line item pricing of the various items- like extra battery, mickey mouse tripod etc. There was a bifolded card by an unknown (probably fly by nite) company –supposedly the extended warranty.
I tried calling AJRichies several times on several successive days. First I was told that Eric does not co e to work till 11 am. Then I was placed on HOLD repeatedly. I finally gave up. I have talked with my credit card Co., (AMEX). They are willing to do a 3 way call with me to address my concerns. I fear I have been taken, and will never see my money.

On their web site, tucked away in small print is their return policy. Guess what- they have a 15% restocking fee. With the price I paid for the whole package, it would cost me almost $200.00.
BEWARE. BUY ANYWHERE BUT AT AJRICHIES.! THEY ARE NOT A CERTIFIED CANON RESELLER. CALL CANON AND CONFIRM.