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Airbnb.com.au has a rating of 1.9 stars from 8 reviews, indicating that most customers are generally dissatisfied with their purchases. Airbnb.com.au ranks 79th among Vacation Rentals sites.
We booked '2 bdrm apartment - 6 kilometres from city'. That's in Watson, ACT, Canberra. We asked for a discount on the $932 for 7 days as its 2 bedrooms and we only need one. They accepted this but the offer came back as $897 so I asked for a breakdown and I know Airbnb also adds their 8% fee. Then they offered $725 + the Airbnb fee which came to $812. The offer was to last until 9.58am on 8 April. However, the site would not allow me to book tonight and they claim someone else has booked the place. This is completely outside Airbnb's policy and shows a total disrespect for Airbnb clients and especially clients like us with a really good reputation. This is in stark contrast to other sites like Booking.com for example who always honour their booking agreements and provide certainty for their clients.
I rented what looked like a great apartment in South Yarra Melbourne and when I arrived I was greeted to clothings in the wardrobe, food in the kitchen, no washing up equipment, a blow up mattress leading against the wall and have been waiting 51 days for the refund of my deposit. Apparently an internal system has caused the issues. No communication with customers. They want to get your money but certainly take their sweet time in returning it. Would not rent from them again after finding out that people actually live in the units but vacate (with all of their stuff still there) while you occupy for your holiday. I don't want to wake up seeing other people's stuff in the bathroom or kitchen. Was definitely not what I expected.
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