• aHappyDeal

aHappyDeal

Overview

aHappyDeal has a rating of 2.9 stars from 461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about aHappyDeal most frequently mention customer service, tracking number, and cell phone problems. aHappyDeal ranks 30th among Wholesale sites.

  • Service
    6
  • Value
    4
  • Shipping
    4
  • Returns
    4
  • Quality
    3
6
See all photos

What reviewers want you to know

Positive highlights

  • Although customer service has some language issues, they try their best to help out any issues encountered.

Critical highlights

  • Then today I was told to go check my post office using the same tracking number, it "may have gotten lost in the mail".
  • Very poor English and they were unable to track my original order number.
How would you rate aHappyDeal?
Top Positive Review

“I have told this website to all my friends”

Petey W.
3/18/14

I have told this website to all my friends. It's a great place for quality electronics and hobby stuffs for a discounted price. I make sure to point out it's direct shipped from China (I assume) so if you want it immediately spend extra on shipping. If you go the cheaper route it will take a long time. I have order Christmas from them 3 years straight now and I've only had 1 disappointment, a capacitive mini-tablet. I will continue to order from them, and spread the word.

Top Critical Review

“Scammers! Bogus company”

Jo P.
7/13/21

I ordered a product about 3 months ago, and never received it. They send the odd reply back and it's always from a ‘Lucy', and always the same wording in the letter. Saying that a tracking number will come soon and then it will be 3-5 weeks after that!? When ordering it said 3-5 DAYS. I have asked for a refund and not had any reply, then they message to say it's been shipped out. That was 6 weeks ago and I still have not received ANYTHING. Not even a reply, nothing. It's a huge SCAM! They are con artists. Stay away guys

Reviews (461)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (55) post office (11) order number (17)
Thumbnail of user maryf27
1 review
0 helpful votes
September 24th, 2013

I have purchased three items from this site in the past one month and when recommended the site to my sister who also purchased a phone tablet from them.

I do not like the fact that they charge you for shipping and the order still gets to you the same time free shipping orders from other China online stores get to you. But DHL orders do get there within 4-5 days of shipping.

There products are comperably priced. I will do business with them again, however.

Thumbnail of user lilyk3
Ahappydeal R. – aHappyDeal Rep

Thank you for taking your time to write your review. We really appreciate the feedback.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Could you tell me your order no or Email address so that we could help to check your order and solve the problem.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

Thumbnail of user ruin
1 review
0 helpful votes
December 25th, 2012

I have to tell you my story with this site.

I was looking for a smartphone and the best price i found was in this site.

Made the buy, paid with paypal, and put a question in their suport center, where they promissed to answer in 24 hours.

Then i look for reviews of ahappydeal.com site and found this site. I became realy nervous with the comments. More than 24 hours later (but less than 2 days) i've got a answer for my question. But... was like a machine answering... and did not answer my doubts. Annoying...

Waited 4 days to see if my buy was shipped. After that time, i ask in their facebook page what's happening with my order. I have to say that the communication in their facebook page does work. They told me my item was out of stock and i understand that. What i don't understand is why i don't get that information in the site...

5 days after, i ask for a refund in the site, telling them i knew it the item was out of stock. LESS than 24 hours later, i did get my refund.

So... i cannot rate this site bad. The refund worked with me (because of paypal? Don't know...). And i do believe the item was out of stock. The only thing i didn't like was the communication thru the site.

Thumbnail of user rayd9
1 review
1 helpful vote
December 10th, 2013

Howdy!

Been ordering from this web site for the last 2 months now after discovering some products available from this web site that I was looking for deals on. Mostly started looking into LED light bulbs and this site came up in many various searches. Then I started exploring, finding inexpensive Android based phones, battery packs, WiFi products and other interesting gadgets. So lets looks at a couple of communication challenges:
A product on the web site shows as being "In Stock" so you add it and order it. Then a few days later, I get an Email saying it is Out of Stock. Yup, happened to many other reviews on here. Eventually found another replacement product so got that instead. Still, it delayed shipping items out. Still have an open case regarding a common cheap phone that I am trying to get a replacement with.

Next is product quality. For the items received, they are generally reasonable quality, not name brand, and no 'fake' knock-off or counterfeit items. The Android phone I got works reasonably well for a dual-core and eats a battery charge just like other Android phones. It's like a no-name phone. It works fine with dual-sim cards in it but because of that, it's extra battery drain to run 2 cell phone connects instead of 1. Battery power packs are another interest and so far those seem to be reasonable. Still need to do a real world test with them.

Anyhow, seems that for items sent over, often best to stick to known accessories that do a specific job, like a cable to go from DVI to HDMI. Be careful with cheap phones, since the memory is way too low to be of use for installing apps, so, a phone just to use as a phone is for for $50, but if you are a power smartphone user, then go for the ones $150 and up. GPS also is on-par with other brand name Android phones that still need Internet access for A-GPS to even work properly.

Hope this advice helps!
- Bungee

Thumbnail of user lilyk3
Ahappydeal R. – aHappyDeal Rep

Dear Rae D.

Thank you so much for your important feedback. We are always very grateful to hear... from our customers.

Please contact us, we will help to solve the problem.

We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.

Lucy
Ahappydeal Service
aftersale01@ahappydeal.com

Thumbnail of user helenem1
3 reviews
17 helpful votes
November 18th, 2013

I received my phone after a long time but still was happy with it and some days later, the screen suddenly became white so I'm hesitating about the number of stars I should give.

Thumbnail of user lilyk3
Ahappydeal R. – aHappyDeal Rep

Dear Helene M.,

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are sorry for the trouble we caused. We hope you could contact us, we will help to solve the problem.

We will be more than happy to contact the customer directly to offer you a future consideration.

Lucy
Ahappydeal Service
aftersale01@ahappydeal.com

Thumbnail of user boulosd
1 review
1 helpful vote
December 10th, 2013

This place is hit or miss. There have been times where i would place an order and everything will run smooth. But there have also been times where i order something that is listed as "in stock" and "will ship in 24 hours" only to wait and find out that those products are not in stock. It is really frustrating since they should update there products inventory since it is really unpredictable. If the item your looking at is actually in stock. If you have time to wait than i would consider it. Even with the expedited shipping they offer, your items can take up to 2 weeks since, they are very slow at processing your order. (Not the shipping carrier fault)

Thumbnail of user lilyk3
Ahappydeal R. – aHappyDeal Rep

Dear Boulos D.

Thank you so much for your important feedback. We are always very grateful to hear... from our customers.

Please contact us, we will help to solve the problem.

We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.

Lucy
Ahappydeal Service
aftersale01@ahappydeal.com

Thumbnail of user melissam9
13 reviews
36 helpful votes
September 25th, 2011

I received one order. The other was canceled because it was out of stock, but they didn't notify me, I had to email them and ask why my order hadn't been shipped out and they had initially told me it was in stock. Then they told me to pay $20.00 more dollars and they would ship out a better tablet, really, so I asked for a refund, which I received an hour later. That's the only reason I didn't leave a negative feedback. If you are drop-shipping, don't use this site because they are very unreliable. You have to constantly get on their $^$ to ship your stuff. Not to mention the 1-2 business days is a joke. They basically ship when they want to. Last order, If they don't get this one right, I want be ordering again. It has already past the 1-2 business day for shipping, but we will see!

Thumbnail of user lilyk3
Ahappydeal R. – aHappyDeal Rep

Dear Melissa

Thank you for taking your time to write your review. We really appreciate the feedback.

First, I want to offer my sincerest apologies to you for the issue.

We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.

Could you tell me the order no or Email address so that we could help to solve the problem? We are sorry for the trouble we caused.

You are a valued customer, and we are committed to providing you with the best service possible.

Lucy
Ahappydeal Service
aftersale01@ahappydeal.com

Thumbnail of user aaront2
1 review
0 helpful votes
September 26th, 2011

My first time dealing with ahappydeal.com was not so bad. I ordered a tablet pc, touch screen phone, a few mp3 players and some watches. All the products were in working order and everyone thinks their cool. Shipping to Dallas Texas was fast only 12 days. They even called my because i wanted the products sent in a different name then mine to make sure that it was indeed me ordering the stuff.
Overall the stuff is good i would recommend spending money on the more expensive electronics if that's what your into and to avoid the super cheap ones every one knows you get what you pay for.

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From the business

aHappyDeal is a Chinese consumer electronics wholesaler. Expect all the tablets, cell phones, and other electronic gadgets aHappyDeal sells to drop ship from China.

Company Representative

Thumbnail of user lilyk3
Ahappydeal R.

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