Aerocare.us

Their representatives repeatedly lied to me about submitting preauthorization requests for oxygen equipment. They started by trying to get me to rent equipment while I wait for the insurer to approve the order that they NEVER submitted. Weeks later, they try the same scam, but tell me there was a partial approval of the claim and I should go ahead and rent until final approval. I called my insurer to verify. They NEVER got a submission of the claim. The insurer called Aerocare who verified they never submitted the paperwork. I called Aerocare and told them I will never do business with them again. If you are wise, heed this warning.

There is hardly no service at all since AeroCare took over. They have no iota about running a very busy business. I was renting a Oxygen Concentrator for probably 2 years or more. I always knew my OC wasn't working right. I had someone out 2 times to check it. Both times it was worked on. Still I knew it was still not working right! I was not getting the Oxygen needed. I have COPD & Asthma among other serious things. When my blood Oxygen dropped, the concentrator had problems getting my levels up. I know both me and my husband checked my levels. I will say my portable was able to bring my blood oxygen up when my big one could not. My insurance is paying their part on the rental every month ($81.96), plus I'm paying $20.50 out of my pocket each month myself. Add it all up! I wish I knew my exact start date, I know it's been years with this same concentrator. I'm telling you this machine was a medium Blue. Really looked to be 20 years old or older! My husband finally carried the concentrator back to the Columbia Tennessee Office to exchange it for another one that hopefully would work properly. Low and behold after all of this time I now have a newer if not new concentrator that now works. This one actually uses the distilled water you put in the cup to moisten the air that I breath. My old one bubbled, but never used and distilled water! I really do feel sorry for the person who got my returned machine because I was breathing nearly nothing at all. I just hoped that the next patient was not on hospice. If so they smothered to death because they got very little oxygen! This is really sad. I'm on 3 liters right now, and probably need to go up more because after a breathing study, I'm getting a little over 50% of the lung function that I need without being on oxygen and as far as my blood Oxygen that flows through my body, I'm only producing 25% of the oxygen needed in my body without a concentrator. I know all that time with the old Concentrator not putting out what it should, I'm sure it also affected my Diastolic Congestive Heart failure in a negative way as well. I'm still with now AeroCare but only because I have to be. Take your chances, stay on top of any situation that you know is not working. If you don't, it could be a matter of Life or Death! I do believe I'm going to call my insurance company to complain about the OC and all the money both the insurance company & I put into to a piece of trash all of that time that I had it.